Justfly.com

I booked a flight for two to the Philippines with JustFly. I paid by credit card almost $1000. My wife got sick and her doctor advised her not to go. A week before our scheduled flight last March 14 to the Philippines my wife cancelled our flight and asked for a refund. Guess how much?. $180. China Airlines deducted $400 ($200 for each us) plus other charges. The insurance co. Refused to refund the premuim. Justfly Agency sent us the refund bill of $400. Guess how much did they actually refunded (which to date has not been refunded yet, $180. Without telling us before we booked our flight, and at the time we cancelled our flight and that they would charged as they di, each of us $150 or a total amount of $300. They debited this amount in the credit card long time ago and at this time we have not received the refund of $180 yet. Lesson don't book your flight with China Airlines and JustFly. They are suckers.

Please never do business with this service and let this be a reminder to pay the extra money to deal with a real company and not a scam company such as this. I have been on hold on and off for 4 hours. When I call back to book a flight they answer in two seconds. When I explain my situation they transfer me and nothing. Their call center is in the Phillapinnes and they are nice, but this company should be put out of business and I have the time to make this happen.

They airline I booked my tickets on changed the departure time of one of my flights. I then tried to change my flight, because it no longer worked with my plans. The airline would have given me a full refund, but because I booked through JustFly, JustFly charged me a $500 change fee. If the airline would refund JustFly, why wont JustFly do the same for me? I had even paid for additional insurance, but was told that the insurance only covers medical emergencies. An ABSOLUTE waste of money. I will never use the website again.

On my previous booking I did not catch the reservation as basic economy and what that meant. That was probably my oversight. After I learned what that meant I took a closer look at the reservation I just made. It is also basic economy. Maybe that alert could have a little more color to it or something that makes it a little bit more prominent that you're selecting a basic economy and the restrictions that are included. Otherwise the website works good my travel plans are made and I look forward to traveling.

I have not been able to contact this service at all. There customer service line just gives you the run around. They charged my credit card. But then email me saying there was an error with my credit card and the flight was canceled. They literally charged me for a flight I was supposed to recieve, then say they canceled it. Scam artist. There's no way to return email and their customer service is only automated so you can't even talk to a representative to handle and fix this situation.

When the airline made a change do that we missed our international connection we were not rebooked. I was told I could pay $550 plus additional fare to rebook anytime in the future up to 1 year from date of purchase. I am now trying to rebook and am told they do not have access to Japan airlines schedule and cannot find any flights. I called Japan airlines and they said their schedule is out. Think I will have to call my credit card company and dispute the charges since they are not following through on the item that they sold to me.