As we booked the flight, the site updated our information! We got our tickets changed to a different date! Called them within seconds to correct the issue. We were informed we will be charged extra fro nay changes as if it wasn't their fault! DO NOT USE this site! Customer service is not helpful, the site is a SCAM!
I fly internationally a couple times a year and when I start researching flights, JustFly is always the cheapest website. I love the filter settings; I can individualize the time of day, airline, and number of stops! Booking the flights is always easy and the price doesn't change once you book it, which has happened to me on other sites. Thank, JustFly, for always making my experience consistently easy!
We bought two tickets to Georgia and we had an emergency and had to cancel. We purchase a travelers insurance and when we called two file a claim they charged my card another $200 to cancel the flight even though I told them I did not want to pay the $200 as I did not care if they had to empty seats on the flight. After disputing it and spending 60-plus hours on the phone I'm out $1,200. I will never fly through them again
I havent actually taken the trip yet, but purchasing the tickets was pretty easy. I remember having to scroll through a lot because I couldnt get it to filter/sort them how I wanted to. I would suggest sending the survey out when I make the purchase. Not 3 monthslater when I cant really remember the experience with great detail.
I need my tickets, website is unresponsive and the 800# plays hold music all day. I Have been on hold all day. The links on the web site don't work. When I called the number the phone caller id did not say just fly it says Ethiopian... I have nothing against the country but that is not a good sign. As I type this I am still on hold. I am calling my credit card company and tell them I was scammed and then I am going to buy tickets direct from the airline. I used expedia and I would have thought the vendors would be vetted so that this type of thing would not happen. Thank God the trip is 2 days from now and not tomorrow.
Just fly has horrible service, had to cancel my flight due to my husband hospitalized with Covid pneumonia and they don't have any customer service it takes hours and hours for someone to answer the phone. It's been 3 months and I have not been able to get my refund for my trip. I would never use them again!
It is a terrible experience with using JustFly for ordering fly ticket. After schedule changed, JustFly refuses to help on booking another flight. And, it took more than 10 hrs to cancel the current booking which has a changed fly schedule and does not fit our schedule. We even have to call the airline and get the airline agency to talk to JustFly directly to cancel the flight which we cannot go due to the changed schedule.
JustFly is a well constructed website. It finds many flight options and allows you to refine your search and uncheck options you don't want. It finds the cheapest options and considers days around your chosen dates. However, if checked baggage is going to be an additional charge then you won't find out from JustFly until you purchase the tickets.
I had originally made travel plans with 2 stops in a foreign country. The agent booking the ticket did NOT make the break between cities. When I copied the travel itinerary,
I did not have 2 cities to visit. I had to pay an additional $235 for the "new ticket" as it was over 24 hours before i noticed the error. Then pay and additional $135 for the break in the travel as no longer consider a "round trip ticket". Much to my surprise, at the US departure, I had to pay $135 for luggage, as the ticket was issued as not luggage! Booking number? Which One(s)?
This is fraud website. They show you ticket at one price and buy you weigh expensive when charged. Then cancellation you have to in additional. The customer supprt is amost to none, making you wait for 45 minutes. I will never recommend this site for airline tickets.
I had run a search and saw the price for the flight I wanted. But when I tried to book. The site stop responding. It did that for a couple of times. Then when I finally was going to book... it told me it was available over the phone. When I called. Then I was told price had changed. And they couldnt book the tickets of my children. Call was too long.
By the time I called the airline. The price already went up way too high..
Hi Esthela,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
I spent 5 hours (on and off) on the internet looking for the best deal, comparing prices, availability, etc.
Then I found Justfly travel and it seemed to be the best option. It offers the best deal.
It only took me 5 minutes to book and get everything confirmed.
Very convenient and hassle free. Very satisfied.
After receiving my confirmation email from Just fly, I noticed a slight error in my name. Not even a spelling error but a space between two letters. I called to see what could be done not once but twice and was told there was no way to change it and the airlines would not allow it either. So I would have to pay $75 to cancel since it was now past their"grace period" and try and rebook my flight. But first I would have to wait 8-10 days for my refund! I declined to cancel my already set plans and called both airlines. One was not able to change it because of booking through a third party, but assured me that since it was a domestic flight and such a minor error that it would be fine. The other airlines was able to change my name without a problem! I will NEVER book through a third party again!
Hi Renee,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
JustFly Team
Good prices and quick booking! I was happy with the choices I was given, the easy to read policies in each section and I was able to book a flight in minutes flat! I will be sure to use this service again in the future
I had to pick flight 3 times. Either the flight was not available or the price had changed each time I picked. There seems to be a delay between the updating of posted flight prices and the actual prices.
I have been using justfly for a while now. There has never been any complaints, so far is the best i have used so far. Always reliable and lowest prices so that is why i choose to always use justfly when i need to travel.
JustFly had a great price and was easy and stress free to book! Other sites are confusing and a pain to navigate. The price was better than the airline site! I will use JustFly again and refer it to my friends!
Great deals and so convenient. Anytime I have to fly anywhere I always come to justfly First I have been very happy with the service and the website and obtaining my flights thank you just buy very very satisfied
This site is easy and exciting and I have my tickets to enjoy my vacation. I am really pleased with the overall experience I hope that I have the same experience next time I book to travel through Just Fly. Com
I have never had a problem with justfly so far. If u have just read the details specially terms and conditions of the website. Though u are providing the correct travel dates but as u have noticed, they are providing first the most cheapest pricc w/c is close to the dates u originally provided. Scroll down and u can see ur original travel dates has different price to the first date with a cheaper price on the website
Overview
Justfly.com has a rating of 2.7 stars from 6,162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Justfly.com most frequently mention customer service, credit card and cancellation fee. Justfly.com ranks 7th among Discount Travel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elena,
Thank you for taking the time to review our services. Because we are a budget travel agency, we constantly work to provide travelers with the lowest fares. This means that, if there are cheaper flights available for alternate dates, we will post these at the top of our search results for travelers who are flexible.
As a travel agency, we do have separate fees from the airline when it comes to any changes or cancellations. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions (https://www.justfly.com/terms-and-conditions)
We apologize for any inconvenience you may have experienced.
Kind wishes,
JustFly team