Keurig

We love the Keurig delivery service and Keurig coffee makers. Their customer service is unmatched to any we have ever experienced. We have owned two Keurig coffer makers in the past eleven years. Our first was purchased at Target. It stopped working in about a year. We contacted Keurig directly and they sent us an upgraded model that would have cost $150 more than the original model we purchased.

We have been auto delivery customers more than two years. The price we pay for the high quality coffees is much less than what we would pay in the grocery stores. They also offer specials which makes the coffee half the cost of the grocery store price. In 2021 Keurig was out of one of the coffees we get on auto delivery. They offered us a free box of another brand, plus shipped us the box that was on backorder when it was stocked at no charge. What other company does this? Their quality products, quality service and delivery are great. I highly recommend their Keurig coffee makers and their coffee delivery service.

So I have a smart brewer that started recognizing fresh new pods as used pods. Called customer support representative has me do a brew cycle camera thru wifi confirms issue representative then has me lift lid with the already pierced pod and my smart brewer decides hey good pod and brews. She then escalates to tier 2 to check software and says we will call you in less than 48 hrs. Week later get email we can not reach you by phone so I call back get the run around that oh even though I have numerously updated my phone number thru them and on the app they are still calling my old land line I got rid of 10 years ago. Have me go thru hoops again ask to speak to supervisor which they refused and promised a supervisor would call back before end of day and that they personally updated phone number. We'll no phone call received. So I call back today get a supervisor finally they verify all the issue and low and behold still have old land line as contact. This has been going on for a week. Their answer is oh so sorry now we want you to take a video send it to us for us to review and verify that there is an issue even though their own damn machine sent them fricking pictures thru wifi and they will call me back lmao. Now I am fully insulted you can't even update a phone number bit I should jump thru hoops for you to fix my machine so I can over pay for coffee by buying your pods at a box of 100 k cups weighing 2.4lbs or 39.1 oz or 1110 grams for $46.99. Thanks to the awful care I did research and guess what I did deserve to be treated like a pos due to sheer stupidity. 1. I am way over paying for sub par coffee. 2. Keurig has been sold to an investment firm and merged with Dr pepper thus crappy out sourced customer care 3. Other brands like Cuisinart who actually care about customer service make single brewer that freshly grind my beans and overall between brewer and coffee I will now save money. So I lesson learned when company can insult its consumers find a better company. Maybe they should stop wondering why their coffee sale have dropped and do some research into customer retention.

I ordered my Kuerig using their starter kit program, which includes repeat orders of coffee that are auto-shipped to your home. You must order a certain quantity of coffee within a year to fulfill the deal, otherwise you will be billed the standard amount for the Keurig. My first order of coffee came to roughly $45 pretax for the first order. I just received my second repeat order only to find that the price of the exact same items have increased SIGNIFICANTLY. The primary item I order went from $13.99 to $23.99. Quite frankly, this is insane. That is a 71% price increase and, even worse, this coffee can be found at plenty of other stores for the $13.99 price. I received no notification that the price increased by so much. Even worse is I never would have signed up for this program had I known this is how much they would charge for one can of coffee. I would never pay this much, even with the discounts offered.
Overall, I am extremely disappointed in Keurig and feel that this was an extremely deceitful marketing ploy. I've reached out to their customer service to see what they will do to address this but the fact that I've had to reach out at all is unacceptable. Keurig should make an effort to be more transparent and reasonable in their pricing or they should not offer these "deals" at all, since that is not what they are. It is insulting to the intelligence of the consumer and I would not recommend them to anyone after this experience.

Do yourself a favor and buy a French press. Keurig do not last, coffee is the worse and their customer service is the pits!

If I could give this company zero stars I would! I have been a customer of this scam of a company for ten years- glutton for punishment. I purchased my class brewer in August 2021. The unit worked perfectly for 4 months, I did all required maintenance and care. The past week the unit has started shutting off mid brew. I descaled a few extra times and the water looks clear and clean. I called customer support- I went through the trouble shooting steps. She advised that I purchased a defective product- from target. She followed that up with- we cannot help you because your 4 month old unit is out of warranty. A $100 product that is 4 months old and was sold to a consumer defective and is out of warranty! I am furious, this company is scamming people out of money at this point. You put defective products on the shelf knowing that your that your short warranty will cover your butts when the unit craps out on people. I am so glad competitors are now putting products on the shelf that will hopefully run this company into the ground! Horrible business practices with very unhappy consumers!

I was given a Keurig coffee machine as a gift. After using it for a couple months, it stopped working. I called Keurig and they walked me through a few things to try to fix it. They didn't work. I was told I needed to provide proof of purchase to have the machine replaced otherwise they would offer me 20% off a new machine. I asked the person who gave me the gift (it was very uncomfortable) if I could get the receipt and they couldn't find it. Keurig said they could nott do anything without a receipt BUT would give me 20% off a new machine. I've bought Keurig products forever and they have always stood behind their products with or without a receipt. Not anymore. I was very uncomfortable asking someone for the receipt and since I cannot get one, there is nothing they can do. I have the serial number but that doesn't matter. So now I have a gift that doesn't work and I need to throw out. I will not be using any other Keurig products or purchasing any. Will buy products from a company who stands behind their products!

Bought Keurig k slim in February 2022. Stuck in descale mode. Called and emailed for help. Email ineffective, company in Phillipines takes calls and does nothing.

I bought a brand new Keurig K-Supreme Plus C Brewer three (3) weeks ago at Costco for about $160. Worked great at first, but then died totally. No lights, could not start it, switched outlets, verified that outlet I had it plugged into worked, etc. When I contacted Keurig via chat after long wait on-line, was told that I had to call their TFN. Called, kept on hold, spent lots of time talking to an support agent who insisted that the brand new coffee maker I'd just bought was over two (2) years old and out of warranty, but she'd be glad to ship me a new one if I'd pay for it then and there. When I insisted that I'd bought a brand new unit only three (3) weeks prior, she fobbed me off to another supposed higher level agent who'd help me. I had to explain all over again, was again told that my new unit was out of warranty, then told that I'd have to "prove" I'd bought a new unit by producing the receipt. I explained that I no longer had it, but would be glad to return the unit if they'd send a return shipping label to cover the cost. Instead I was told (a lie) that I'd be sent a email that would allow me to provide shipping information and I'd get a replacement unit sent to me within 7-10 days and that I could throw the defective unit out.

I got the email, it demanded again that I produce the receipt I'd already told the agents I no longer had, so I'm stuck with a non-working unit and no recourse. I highly recommend that folks avoid this company and their products for the apparent poor quality of such, and their willingness to lie to avoid actually providing customer service.

The most horrendous customer service EVER! Offered a special - free older Keurig is we signed up for regular deliveries - didn't deliver the Keurig & won't cancel the deliveries

I purchased a Keurig K-Supreme Plus C Single Serve Coffee from Costco. After 4 weeks the descale light would not go off, I descaled twice and pumped 20 cups of water through the brewer. It is obviously a manufacturer defect. I could have just returned the whole brewer to Costco. I am sorry I didn't. I contacted Keurig CS on the phone for 1/2 hour and was promised an email with further instructions for a replacement. The email never came. I called back next day and again went through the testing this time they were successful in sending me an email with instructions how to take a picture of the brewer with a handwritten note (my Name address Service req. # and date) i am now on my third round of emails with Keurig CS as they cannot be pleased with the images I took first they want to see the complete machine then they ask for images of the Serial number then they want the front of the machine. It is such a hassle; I think they outsourced their CS to Southeast Asia and the personnel working there are just robotic.

I ordered some k cups on January 1. They guarantee a delivery of 3-7 business days and sometimes 10 but assure you no more than 10. They still haven't sent my my product and have charged my credit card for a service I haven't received. I have called them and emailed them 2x but get the runaround. The phone tech told me the item was backordered and he didn't know when it would be in. I told him that it said in stock when I ordered it and that the ones out of stock would not let you select it! He then said he didn't know what else to tell me but that it would come in and be sent to me. I emailed them twice demanding a refund to my card and they say it isn't possible to refund after I order and blah blah. I am very upset I just want to scream! How dare they take my money and not refund it since they can't deliver the product. It is now Janurary 19 and still no sign of the product I ordered. I will never order from them again. How unprofessional to just charge someone for product you don't have and then not notify them in any way shape or form that the product you selected is backordered. There is something very strange going on and I am furious!

I just received some Universial K-Cup pods to be able to put ground coffee in. They require the removal of the entire pod system to use. I called to return and was told that they do not accept returns. You can buy what you want but its yours. DO NOT ORDER FROM KEURG.
Go to the store and buy what you want. They were just bought out and one cost savings was to screw their clients.

I also just received word that Keurg is discontinuing its reward program and is canceling my 8000 rewards points I have accumulated over the years of being a customer DO NOT BUY FROM kEURIG

I WOULD REALLY APPRECIATE IT IF I WOULD GET A SUPERVISOR OR SOMEONE TO CONTACT ME LIKE YESTERDAY. *******@YAHOO.COM
I HAVE NEVER NEVER BEEN TREATED SO DISRESPECTED BY ANY REPRESENTATIVES AS I HAVE BY YOUR KEURIG PEOPLE. I HAVE A VERY IMPORTANT ISSUE THAT I NEED TO TALK TO SOMEONE ANYONE WITHIN YOUR COMPAY. I HAVE BEEN A LOYAL CUSTOMER SINCE 2012. AND THE WAY I WAS SPOKEN TO IS ABSOLUTELY UNACCEPTABLE. PLEASE SOME ON CONTACT SO YOU CAN HEAR MY STORY. *******@YAHOO.COM
THANK YOU. MOST IMPORTANT THAT SOMEONE CALLS ME OR EMAILS ME.

I have been a Keurig customer for several years. Everything is great until you have a problem. I get automatic orders. I had an order scheduled for shipping on February 7th. By the 17th I still didn't have my order, so I called. They said they sent a replacement order. According to tracking it was expidited & scheduled to arrive on Sunday the 20th. No coffee! On the 21st I called back. New replacement supposedly sent on the 25th. Today is March 2nd & I have no coffee. I have asked for a refund & they keep putting me off. I have spent a few hours trying to contact someone in an office in the US. There is supposed to be 3 offices here. No matter what number you call it rolls over to someone in South America. They have sent coupons to my email for 2 free boxes. My order is $55.00. They ship with UPS who then transfers it to the post office. Post office tracking on all three orders says "awaiting package". I have filed a claim with UPS but that has gone nowhere. I will cancel my subscription on the 5th (the latest date promised) if it's not here.