Kia Motors Finance

On March 21,2019, I overnighted a payoff check for my 2016 Optima via FedEx mail. I confirmed the address I provided to FedEx was correct via Kia Motor Finance representative and by checking the online website. The next day, on March 22,2019, my FedEx receipt shows Kia received and signed for my check. A few days later, Kia called me, and made me away my payment was never applied. In an attempt to determine why the check was not processed, I was hung Up on. When calling back my call was disconnected once again. Having to miss time from work to resolve this issue, I called back In, and again explained I had mailed In a pay off check. The representative apologized and told me she would escalate to why the previous representative were rejecting my calls. I was Warm transferred to a representative that told me payments take 10-12 days to process, she could not determine if she received my check, and that she would tell collections to stop calling me. I provided this representative with my tracking number for FedEx. On Monday April 1,2019, I received a Call from Kia Collections once again, but the representative again hung up on me. I was Once again transferred to Kia customer solutions and was told I needed to provide them with more details or to repeat the information I already provided to them, provide proof of check pay off, and information that should be located in Kias system. I engaged In a 3-way call, again this cut into my person work time, with my bank to provide more details regarding my check and proof it was sent. Kia then said they have no record of a check and a third party handles mail collection so "it's not their fault the check is lost". I have Been provided with no solution, I've been harassed by collections, mislead, and I've received late fees and soon a potential mark on my credit for a mistake they refuse to take responsibility of. I've lost time and I'm losing money. In the past Kia promised to replace a stolen spare tire and never did. This is not the first reported issue a person has had with attempting to pay off their car. Kia refuses to send titles, processes checks, and charge customers fees for mistakes they purposely make. They are making profit off not doing their job

Bought a car for my son 10/6/20 on 10/14/20 called to set up Auto Pay and Kia did not have the account set up I was told it was the dealership that did not send it in. I called the Dealership and they said that they are wrong and they always mislead people because KIA financial employees don't know what they are doing. I called Kia back and they said wait another week.

Today 10/27/30 called KIA Young girl answered and I had to hang up because of all the back crying
I called back and spoke to another young girl who again could not put sentences together yet alone answer your questions So I asked to speak to Supervisor I got someone named Eddy who again didn't really understand questions and sounded very young he stated my account was set today that I had to wait until 11/6/20 to make a payment to set up account even thought it took KIA 21 dats to set up my new account. So basically because of their incompetence I as a Customer had to make many calls including the dealership several times and will still have to do that to set up something that every company out there wishes their customers will do

This place has no clue how to treat customers, answer questions and treat customers so they can leave with a good experience but being that they are so unprofessional and young you can tell by their responses and inattentiveness that they could care less even Eddy the Supervisor which is why it prompted me to write this DONT USE KIA FINANCIAL YOU WILL REGRET IT LIKE I AM IT's GOING TO BE A LONG LEASE IF I HAVE TO KEEP CALLING THEM FOR HELP

I use to rave about Kia to my friends and family, I even talked my mom into buying one. Well that all changed the past couple weeks. I had called Kia to ask how to pay out my lease, I was told to just go to my portal and pay the buy out total. I did and months went by i never got my title paperwork and I didn't think much of it because I wasn't planning on selling any time soon. Then my car got stolen over a month ago and my insurance wants to pay it out but won't till the car title is in my name. When i called Kia to find out why the title wasn't in my name, they said I needed Odometer paperwork from when the car was paid out. Now remind you this is like 10 months later. I explained my situation that car is gone and he put me on hold, then came back said I don't need it and I am set. I would get paperwork in 7-10 days. I waited and nothing showed up. I called back again and they said you need to turn in your odometer paperwork and explained to them what the guy told me from week earlier said I didn't need the form. So I filled out the form faxed it (because I just wasted a week). I said I would call back 20 min to confirm it was received, to which they responded with, oh you have to wait 3 days for them to see it in their system. I am like why can't you physically look at it to tell me. Oh that is in another department. I say can I have their nunber/email. Oh no we don't have that information. I am like how does a big company like this not have a phone number? It's starting to feel like a scam. It's been over a week and they still can't confirm my fax has been received. I don't care how busy they are, that should be an easy thing to do. I am wasting so much time just getting this process started. I recommend do not buy a Kia through their finance department or just avoid Kia/ Hyundai all together.

It is amazing that you can walk out with a leased vehicle in a small part of an afternoon but to amend a lease it is a monumental, distasteful, onerous task. Still dealing with this process since March. Car is sitting unused since that time because of inability to register and insure BECAUSE KIA Finance archaic process that drags it out with seemingly no end. Maybe a refund of tied up months should be issued!

I finally receive the papers for the amendened lease at the end of May! So excited! But wait... it's not right. After having to fill out a credit application yes by snail mail on a vehicle lease where no money is owed the paperwork work is here! What is it that a credit application cannot be done electronically? You can do it electronically to get the car. But no it means st be done by mail! Ok. Done. Ammended paper shows a monthly payment due on a car that there is not any money due! A phone call to an agent was made and she needs to send an email to the "back office". She can't do anything it's all the mysterious back office, but I need to be on the line while the email is sent as well that will make some sort of difference. I get the canned response that I will receive a phone call. I am still waiting after two weeks for that phone call. If this wasn't so awful it would be hilarious. No one could devise a system like this and they cannot deal with the ball of wax they have created. I don't think Hollywood could write this stuff.

I will move on to another dreaded phone call to Kia Finance to see if I can get to the end zone. So sad.

Wish I had the contact info that someone at Kia Finance who might listen and look to revising their non working, frustrating, aggravating, archaic policy and system. I just need a lease. I have the car.

Learned at RI DMV that title was signed on the "Buyer" line by Hyundai Lease Titling Trust. Title is void. Sent a letter, RI form MVT 10 (need this to obtain a new title), and clear description of what I need to receive. Sent overnight via FedEx, have signature confirmation. 1st followup: documents are in process, target completion 3-5 days. 2nd followup resulted in learning 1) they have no record of the FedEx 2) there are no notes entered in my "file" 3) "we can send an email titling to get an update", but 1) they cannot copy me on the email and 2) they will not call me to share what they learned. 3). Attempted 3rd (and 4th) followup, Customer Service message states they are open 8 AM to 5 PM Central time, immediately message states "we are closed"….at 4:20 PM Central time. 4) Filed a case with Kia only to find out Kia Titling they are different companies. (At least the main Kia Customer Service had the decency to send an email!)
Will try again tomorrow AM….but fully expect to get another runaround. My next step will be to have an Attorney send a "Demand Letter" to get the freakin' form I need to register the vehicle.
NEVER AGAIN….love the car, but the fight to get Kia Finance to fix THEIR ERROR is exhausting.
And, since I am past-due to register the vehicle, I will have to pay penalties and interest when (IF) I register the vehicle.

Reading all these awful reviews really validates my experience. I owned 2 Kias. The cars were fine, but Kia finance is TERRIBLE. They asked me to bring my leased car in early, and I did just that, and leased a new Kia. I had one payment left to make on the previous lease, and that was supposed to be taken care of. (This would make sense, since THEY asked ME to bring my car in early.) Months later I received a late notice for it a payment (on the previous lease) from Kia and threats that they were reporting me to collections. I made many phone calls, each time talking to a different person, who seemed to have no record of my issue. Finally, Kia sent me a letter that said my account was "paid at full" and I did not owe anymore money at that time. Paid in full! I have that letter! So, I thought I was all set, but then I found out a few months later that they had still been reporting me as having a late payment--now up to 90 days delinquent. I've always had excellent credit, and I only found out they were doing this when I went to get a student loan for my daughter's freshman year in college. I was mortified. I tried to call Kia about it, but got nowhere. Finally I made the missing payment just to be done with it, even though I knew I didn't owe it. Then, I asked them to remove the negative credit reporting, as it was making it hard for me to get my daughter's student loan. They said the only way I could do that was to--get this--write a letter to the Disputes Department. I could not call them, or contact them electronically. I actually had to write a freakin letter (and it wouldn't have surprised me if they said I had to have it delivered by the Pony Express.) So I wrote a letter. Then I waited a MONTH. I finally received a cursory letter back that denied Kia did anything wrong--but no more details. Apparently, I cannot talk to anyone, and I don't know why they don't think they did anything wrong. It's infuriating. It damaged my credit, and therefore my life. I wish there was a court case going forward on this because I would gladly join it. This company is HORRENDOUS!