Kia Motors Finance

I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. When I called to get this fixed, I was able to get the address corrected but they refused to spell my husband's last name correctly unless
They talked to him personally even though they have the leasing paperwork right in front of them and can see that his last name and mine are the same. They absolutely refuse to fix their mistake.

The documents they sent me are something they filled out with an incorrect address and incorrect last name and expect me to get it notorized and send back to them, otherwise, I will have to pay taxes on a leased vehicle. I honestly think they did this on purpose hoping that I would not notice, or that the time would be up and I would have to pay the $1500 for the taxes on the car. I can't believe anyone can be that ignorant when typing in names and addresses.

The customer service person and supervisor that I talked to just kept saying the same thing about how my husband would have to call and get his name corrected even though they knew it was incorrect and it was their fault. This is ridiculous and there is no reason they could not fix a simple misspelling and send me the correct paperwork.

Of course this is the just one of a number of problems I have had with the financing department and Kia motors. I absolutely will never get another Kia. And I advise anyone thinking of dealing with Kia to seriously investigate other options. I like the car I have but despise the customer service and how they do business. As soon as I can get rid of this leased vehicle, I will, and I will never do business with this company again.

I buy moms lease car when she died. 3 monthgot title n her name not mine. They wont help. Now probate

Kia finance is my worst nightmare! I asked a favor from them to send all my extra payments in each month to the principal in which i was happy they did. But then when i compared the previous payment history ( the one with deducted interest to every payment i did) to the new payment history ( the one where extra payments go to the principal) i was upset when i saw that i paid more interest to the new one. I couldn't understand so i compared both only to find out that they loaded more interest on the monthly payments with deducted interest. My interest for payment 1/30/23 went up from $24.30 to $246.82 and the other from 113.15 to 231.57. So it turned out that i paid more interest to the calculation that they made! I was trying to explain but no one seems to care. I talked to someone named Jacob and he handed me the worst customer service ever! I was trying to explain but he is so rude and kept on asking me. "What do you want me to do and kept on telling me i was the one who requested for the changes"! Ofcourse i did request coz i thought it would do good on me as the staff who made the changes told me that my principal would go down! I have all the records to compare based on the payment history that they posted but they were ignoring me. I asked for their email so that i could forward a copy of the previous payment history but Jacob told me they had no email.i was trying to explain to him but he is is not even willing to listen. They don't care about the worries of their customers! They don't understand that i only want to value my hard earned money. The if only i could file a legal complain just to give justice to the anxiety and stress that they brought me! I hope justice would be served for us customers who felt ignored, insulted and undervalued!

First of all, Skip Young, owner of Kia of Lansing (MI), personally screwed us on a lease. Went in for a $199/mo lease on a Kia Sorento and left with a lease that was inexplicably $452/mo! My husband did business with him at the time, so we didn't feel like we could call him out and risk his company's relationship with him. Of course, this cost us an additional $12,000 over the course of the lease. The lease ended and we took out a small loan to buy the car outright. Kia has been an absolute nightmare throughout the entire process. I could have bought a kidney on the black market easier than it was to get the lease end completed with them. The level of incompetence in every person I spoke with was simply astounding. It took weeks to get the correct paperwork, meanwhile they kept trying to collect payments. I told them repeatedly that they would be paid for the WHOLE go**amn vehicle if they would just prepare the paperwork. Every step of the way, the forgot to do something. They wouldn't release the title to ther finance company because I hadn't signed the odometer statement (that they never asked for). The never released it anyway. I got a letter from the finance company today saying they STILL haven't received it, nearly four months later. If Kia won't provide it, my interest rate goes up to the highest rate allowed by law. The implications of their incompetence doesn't affect them, I'll be the one to get screwed again. It's truly astounding that a sh**show operation like this can stay in business. No one that works there is competent enough to staple two sheets of paper together - don't trust them with your financing.

Hey *******@kiamotorsfinance Kia Motors Worldwide you can bet that even if you gave me a car for free i will NEVER EVER drive another Kia. I have spent thousands of dollars with you and i was on my second car and since i decided to switch to Acura you send me a bill for what you say is worth 8 payments, no I'm sorry one of you said 7 payments but yet YOUR website said there was 6 payments left to payoff my car. Payments that both myself and Acura accounted for down to the penny matched 6 payments. Come on accounting get it together because my bank statements show that i have ALWAYS paid on time, in fact before the due date. Not only that but your customer service hung up on me 3 times because they couldn't answer the question as to why the check from Acura which was cashed, for my final 6 payments didn't reflect on the bill that was sent to me. Furthermore why is it *******@kiaofnaples has employees that insisted that their financing department wasn't open to help working with me and kia finance to resolve issues about this bill you guys concocted? Oh i forgot they stated that NO ONE from finance was in, so i guess no sales for you today right? Lol. Also why is it that the "excess wear and tear" photos sent to me that i shared with Acura, to see if i missed something per chance, showed no damage, was it the angle of the photos, maybe the lighting or just the simple fact that i was right in the fact that there actually wasn't any damage and you guys pulled this out of thin air. I am now glad that a 2019 Acura ILX is the car I drive. Thank you Acura!

The "executive" and "escalation" team are an ABSOLUTE joke.

What a disaster of company. There is not one nice thing I can say about my recent experience with them. From outright lies to never returning phone calls to basically laughing in my face... I will never ever lease another car from KIA.

Different departments have ZERO coordination, zero ability to do anything that requires teamwork, and no idea what the other is doing. The email service team won't accept calls, but will tell you to call in. But wait! When you call in the service team will say "I have no idea why they told you to call me, there is nothing we can do for you here". Then you get back with the email team and they say there is no record of you ever calling in... but wait! That's only because it takes their computer systems 36 HOURS to sync with any comments. Have an emergency and need to talk to multiple departments? LOL. Good luck.

I should probably mention that my parked car got hit by garbage truck. I picked up my rental on Jun 7th. Insurance company sent the check to KIA, they cashed it on June 21st... but "we have no record of a check from anyone." Welp, good thing I got a copy of the cancelled check from the insurance company.

Repairs on my vehicle were done on August 3rd. 25 days later, my car is STILL sitting at the body shop because KIA never paid for the work.

Let me repeat, the "executive" and "escalation" team are an absolute joke. If I had a dollar for every time one of them said "We've sent the check", I'd have this car paid off.

And now, the loaner car that the insurance company provided has been taken back, leaving me without a car! Absolutely NOTHING from KIA. I have called three members of the "executive" team everyday for the past 9 days and left one message per day. ZERO calls back, ZERO emails back, ZERO respect for the customer.

Guess what their advice was today? "I guess you could try and call back tomorrow". ABSOLUTE TOTAL DISGRACE.

I don' t know if this company is left back in the 60s or what because alot of things that they do is not only wrong but nearly leaves you broke and they don't care whether or not you have problems.
Let's start with their website, Practically the most Arcadia way of paying bills; they use a checking measure which if most knows takes way more longer than that of a Credit or debit card transaction which is perhaps the most simplistic way of paying a bill online the transaction shouldn't take no more than a day. When i asked them why they don't use the credit or debit system on their website, they couldn't give me a straight answer for it but a whole lot of dodging talking about it works for them... which leads me to my next issue.

Because they use a checking system to paying bills; it doesn't matter if you pay the bill on time or not. The estimate time that checking goes thru to any place is usually 2-4 days (Maybe longer if there's a holiday) So that means you must have money in your account otherwise it will default and us being humans we are usually under assumptions that once you make payment that's it your're done... nope not so much; cause if you don't have money in your account even though the banks said you already made the payment it doesn't matter, you didn't according to Kia... which means if you miss 3 payments the site and the automated features over the phone (which you can use the credit or debit card for $3.50 I believe which is a rip off of its own.) gets cut off for three months!
Which means not only your amount you own increases but you LITERALLY have to call them and make payments for an additional $7.95 which is utter BS. So now i have a bill for $633.00 and its taxing to even think that this finance company thinks backwards instead of improving/updating on something it severely broken this is highway robbery of the highest form... no other car company has this many issues like KMF does at least I heard from others that places like BMW, Hyundai, ETC. uses debit/credit card in their systems this one does not!

Once my payments are made i think i'm done with these guys or i'll just go used and worry about the banks instead of these guys... don't go with KMF they are rip offs.

I just purchased my leased car deciding to keep my car at least until the warranty expired. Well there was a glitch on the payout. The payout stated I owed a certain amount with a specific expiration date. In the meantime the payout price increased. I called the lease department and they basically dismissed me saying there was no problem and the information was accurate. They told me I could speak with customer service and transferred me while I was asking another question. Very rude! The CS rep who was language impaired was unable to understand the problem. I reframed the problem 3x unsuccessfully. I asked to speak with someone else. I got at last an intelligent Customer service person who actually not only understood the problem rather quickly but took the reins in emailing the lease department with the discrepancy. I now find out that with all his wonderful efforts in fact the lease department has done nothing. If this were my1st problem in dealing with Kia I could understand... things happen. Kia has a real problem in dealing with customers. They have a *move the traffic along* mentality not one of keep the customer happy mentality. Every dealing from the onset has been a challenge. After my warranty has expired I will be shopping for other than a Kia. It is now June 5th 2021 and I still don't have my Title. I have submitted the odometer statement 9x via fax numbers they gave and 3 screen shots. Finally that went thru. I have now received the Bill of Sale form that I have filled out and sent 5x via different fax numbers given, done screen shots and sent certified mail. I don't know what else to do. Do these problems ever get solved? Do people ever stop being hassled by Kia? Do pp ever get their paid in full Title? Please…can anyone offer some advice.
UPDATE: It is July 5th and I still haven't received the Title to my car. Kia is the worst company I have ever dealt with in over 55 years. You have been warned. Don't buy Kia.

I turned in my leased Kia Optima Hybrid 2015 and got a financed Kia Niro 2019 on March 3rd 2019. Everything was fantastic with the dealer Kia Carson, the sales representative gave us a great deal and the service was fantastic. But, as this as my 4th Kia, I wasn't expecting to have a hard time with the finance dept. They supposed to charge me after 45 days after the purchase. They charged me on March 21st for the TURNED IN Optima and again on March 23rd for my new Kia Niroy. I called the finance dept on March 24th, stayed on the phone for about 40min and the solution was wait 16 days to receive my money back. After screaming with the manager on duty, she gave me the option to send a FAX (2019 and they still not having an e-mail address for this kind of issue) to the Finance dept to EXPEDITE the refund which I should receive the check with the amount of $824.19 within six business days. I sent it with my bank statement showing that I was charged, a letter explain why I was sending the fax/request. Today is April 19th and no refund yet. Plus, I got a letter on April 2nd charging me $1733. 82 for the turned in Optima, been that I told the sales rep that I had a couple more months before to turn in. This was no problem with my 3 first Kia leased. So, after a lot of calls to the dealer and to the finance dept, they (the dealer) paid the remaining balance of the Optima. But, no refund check yet. I should pay the first bill on 04/17/19. I will pay when I receive MY MONEY BACK. If they mess up with my credit, I will file a lawsuit against them.