Kogan.com

Pixel gone on tv that's not even yr old. Having so much dramas with them. Should be just replaced. Will not by any thing of kogan again. So bloody angry. With this corona virus we all home bound and have a child whos 4 yrs old we need a tv

Kogan can get F now. If there was minus I would give KOGAN ONE;(

Kogan market place most terrible places to buy product. It is impossible to refund and complain product
Never use again
(I ordered hair straighter when i got this product already box crushed and on fabric cover was pretty lot of white mold spots
Missing part as well)

I returned a product in perfect order, they took months to find it within their system.
Then offered me a credit on account only. Numerous complaints about this Coy but still they get away with a poor service to customers. Never again.

The worst service ever, I received my shoes and found them to be too small, contacted them strait away, well within the 14 day rules, they offered me an exchange by purchasing another pair online at a inflated price, then said they would match it but didn't. Then sent me a bill so I paid and now they are not replying to me, haven't refunded my original purchase and I have also paid to send the original ones back. I'm still trying to get a refund from my original purchase and they are stalling and saying they see another contact request is pending and will be in touch but it has been quite some time. USELESS!
Disgusting service!

Bad customer service, bad follow up, leave you in the loop, no clue what happened to my order, its already two months, heard nothing from neither Kogan or the merchant, they just have the automated email ah we received your concerns, Will leave kogan behind for any shopping, will seek others, thats for sure,

THE WORST customer service I've ever experienced. Products are also dodgy. I bought a "Grade A" quality refurbished iPhone 7 and it was sent to me with a critical battery error. I had Kogan pay for a local shop to replace it for a new one. Weeks later my phone would get stuck in a boot loop and freeze if it died. I caved and had it sent back for repairs. It's been 6 days and they told me it will take another 8 days just to access the problem. After that they'll update me. WANKERS. Never again.

Made a purchase on 5/11/19 for item costing $29 with free delivery included. I advised my bank details at that time then 2 weeks later Kogan deducted $99 from my account. Unable to contact a real person to discuss this matter. Have gone the old fashioned way and sent a letter to them. I don't expect a reply. My bank has blocked my card and issued a new one to me and will be following up the dispute of this transaction. Definitely underhand tactics to defraud my account.

Hi I ordered 19 of this units but 5 of them a leaking hydraulic oil please have a look at the attached pictures. I have also lodge another claim for one that I purchase earlier the ticket numbers are ******* and *******. How do I go about getting this product exchange as this 6 units that I have here are faulty. I haven't heard back from anyone about my first email on 08/01/22. I need someone to contact me urgently in regards to this issue. If I don't hear back from Kogan within 48 hours I will have no option but to contact Consumer Affair and lodge a formal complaint and I will also be contacting American Express for them to revert the payment for the last invoice in full till someone from Kogan contact me the first issue was lodge on 08/01/22 and not to hear back from Kogan in this period of time is not acceptable. I'm giving them 1 star so I can report this scam. If i could give them 0 star that what they would be getting

I bought a new brand Samsung phone from them. But they send me a used one. You can see from the pics box does not have the company seal and they used their stickers as a fake seal.
There is no phone to communicate with them, Only email and they respond to your emails after 24 hours with a few meaningless words and no actual action.
Unfortunately, it is not very easy in Australia to chase scammers and they are kind of aware of it. However my recommendation to the fellows please protect your time and money and avoid these overseas Indians.

These guys will do everything they can to scam extra $$$ sneakily from you - asking as you check out a lot of questions - some which sneakily add ongoing charges to you.
Unethical.
I would never use Kogan again.

Am cheated and mislead by your express post option.

What is my order doing in Queensland? It supposed to be delivered yesterday, Why It is sent from Vic to half the way other side of country and not to NSW?

Air cargo from India to Sydney take less days.

Kogan Express post is a scam to make more money.

Asked... can you believe... for a Statutory Declaration because I did not receive my purchase!
Never heard such rubbish!
Thank goodness for pay pal who proceeded to get me a refund!
They should not be selling and god help you if something goes wrong with your purchase!
I had proof of not receiving my purchase and yet still they argued I should obtain a legal document Stat Declaration!

Kogan continue to send me emails and text messages even after several un-subscribe requests over several months. My partner also got hit with the $99 Kogan First scam. Luckily she picked it up early and prior to the money leaving our account and cancelled the payment with our bank and PayPal. I've reported them to The Australian Media and Communications Authority (ACMA). This government authority is likely a toothless tiger but it will be interesting to see if anything happens. I encourage everyone who has a complaint about Kogan in relation to receiving un-subscribed emails and text messages and the Kogan First scam to report them to ACMA https://www.acma.gov.au/. Sometimes strength in numbers does work.

Ordered a sofa bed through Kogan. One half of it arrived on time. The other half seems to be in a black hole somewhere. The support keeps sending me around in circles and won't let me submit a report or enquire and their courier company has no information on the missing part.

Kogan has basement third world muppets who cannot supply the correct information to operate your SIM card whenever you need to replace your new phone. The owner smells of dotcom type criminal behaviour, just doesn't care a jot about customers. Three days so far to get information to no avail.

Product was useless (wall cabinets) - Kogan themselves were ok to deal with (delivery, response etc), however it cost me $100 to receive the products and then send them back... so a total waste of time and effort.

When u have an issue email only not even phone number or live chat i would give no stars bot 1 is the lowest u can give been waiting over a month 4 tv says shopping info recived but never sent package

Purchased an Ex Demo Ipad for sons Xmas present. Arrived faulty upon opening - clearly it wasnt tested, etc
Returned to Kogan and after 10 days looking at it, they agreed to replace. 2 weeks later, no Ipad and no contact as they clearly are out of stock, which is OK, but let me know or offer a refund.
Another 2 weeks and numerous follow ups and they reply that they will get back to me shortly. Guess what? Its all lies. Nobody every gets back to you or is honest about what is happening. This mob take advantage of being an online business and simply dont care once they have your money. Zero integrity and zero customer care. Every email reply is a copy and paste generic response full of false promises. Ipad returned in December and its mid February and we are still waiting.
Read the reviews and go elsewhere - its incredibly frustrating.

Worst tv or electrical item I have ever bought. If you are thinking of buying a tv you would be better buying one from an op shop that comes in black and white than these terrible items. So many issues including remote, wifi, turning on compatibility wifi picture etc

I'm assuming these two duvets were made in China, feather/down, but there's no brand other than Kogan. Cover obviously too permeable. Returns for online stuff just too complicated, and expensive. Very disappointed.

Purchased an electric bike and it gave my son a shock and caught on fire they will not provide a phone number just emails telling you that if it's returned there are costs involved see you in court pricks

I have written 30 emails various texts and still no air/ heat conditioning unit, not working 3 service calls and 6 months waiting for replacement or refund. Bought unit 28/12/2019 delivered 15/01/2020 now 12/06/2020.
Probably the worst Australian company for service I have seen in 50 years.
Imagine if you were elderly and need to stay warm in winter. Only benefit saved money on electricity charges.

Purchased a $300 LG monitor less than 12 months ago and the product was clearly faulty (plastic disintegrated, stand fell apart), Kogan advised me on this information only via email that it was not considered a fault (and they didn't have any replacement stands on hand to swap it with). When I threatened to escalate they allowed me to post the item back for a full credit refund. Since then Kogan's internal system advised me the return was rejected, but they kept the monitor! Not surprised but genuinely disappointed with the outcome which in my opinion is illegal trading behaviour. Am I going to bother with pursuing a claim on Kogan through QCAT? It's just not worth the time.

So please let my story be a warning to anyone considering buying from Kogan!