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Kogan.com Reviews Summary
Kogan's reputation is significantly marred by recurring complaints regarding customer service and product reliability. Many customers report issues with faulty products, lack of effective communication, and difficulties in obtaining refunds or exchanges. The automated nature of their customer support is frequently criticized, leading to frustration among buyers seeking assistance. Conversely, some customers do express satisfaction with specific products, particularly electronics that function well over time. Overall, while there are positive experiences, the overwhelming sentiment highlights a troubling pattern of inadequate support and misleading practices, prompting recommendations for potential buyers to exercise caution.
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I made the mistake to buy a low quality product from kogan.com, which I obviously returned, and they started to send commercial adds on my mobile phone ever since. I complained some time ago to ACMA, but kogan.com still continues to send me text messages regularly on my phone. I am asking them: are you going to stop this harassment?
Bought a speaker - Item was misrepresented online and they simply said it was listed as one of their non-refundable items.
The TV I bought had a broken patch in the screen image - they didn't support this and wouldn't take it back. The TV also doesn't support modern digital tv standards. Terrible company, I would always tell people to avoid them.
No response! Take your money and disappear Robotic, generic return emails. No resolution Been waiting for a legitimate reply. No-where in sight. Can't keep blaming COVID!
I am a big user of Kogan and $#*!smith. But now after the media release and seeing a security camera go from $79 to $179, I now research everything I buy. Please don't take your regular customers for granted or for a ride. You will lose in the long run!
I ordered 20 June 2020, I tired Facebook messaging 09 July 2020 to ask why my order hasn't be shipped, emailed 14 July 2020 to receive a 'no reply' message, I have attempted logging in to to the website several times but when I try changing my password the link never comes through to my emails (yes, I tried looking in the junk) why is noone responding and why hasn't my order been shipped?
Do not buy this product from kogan.
I purchased this 2 weeks ago with little contact. A technical man will be in contact in 3 business days.
With a second hand part to fix the problem.
What do I do with a freezer full of frost burn meat.
I purchased a phone with kogan over 3 weeks ago. It is rough times so i am happy to say I got a delivery in just over a week.(applause but no too much)... Thats when it went wrong. I opened the box and they had sent a rose gold phone instead of silver. A little too famine for my liking. So after a 3 days of back and forth of I'll keep it if you give me a discount they said they couldn't and I sent it back.
Now I email every day and get no response. I want to give them the benefit of the doubt but when you f@#k it up fix it. If the phone was cracked if I claimed there was damage, ok investigate and sort it out.
But I ordered a silver phone and you sent me a ROSE GOLD one.
Slow custoner service that will not refund incorrect items. Customer service is critical when purchasing online. Kogan refund and return policies are dismal and lacking when compared to the competition. Buyer beware.
I bought a tv from kogan and I put in the postcode first to check on delivery charges before buying and it was $50 so I went and purchased it and it wasn't until afterwards and I got my confirmation that I saw the price for delivery was now $102.99 when contacting kogan they said it was the delivery company who chose the price.
So just be careful you don't get charged a heap extra like I did.
I bought I robot s6 vacuum & mop for $799. After I paid a week, they keep taking another $99.00 from my account with no reason. Also the customer Service is terrible, when I need help, no phone number to contact & website is not good to contact at all. I need my money back ASAP!
The worst customer service I have ever experienced. Do not buy from here, I should have listened to the reviews before buying. If I could provide a 0 star I would!
The owner clearly knows nothing about serving others. He is only in this for as much money as quickly as he can. Real business owners address the concerns of their clients in an expedient manner. I never ever hear back from them. Things like, why has my login email changed to my gmail email. Just because I happened to have Google open and I was signed in does not mean I gave you permission to use it or change it. My entire history has been removed except for one item. I have asked you to put everything back to my original account (the one I authorised) and you ignore me. You sell products based on misleading advertising and you ignore me. I am done and so are my followers. I will do whatever I can to dissuade anyone from mentioning you except as a useless time wasting business. You get what you create.
Here is how you sit:
Is Kogan com trustworthy?
Kogan.com has a consumer rating of 1.33 stars from 152 reviews indicating that most consumers are generally dissatisfied with their purchases. Kogan.com also ranks 300th among Electronics sites. The most common issues with Kogan.com are around customer service, which is not as good as expected by some customers.
I forwarded kogan the email from auspost saying they lost the item. Logged several online requests where most were ignored and response days later was that they can't refund until they investigate. I have already waited weeks over due date. I am so fed up And repeatedly asked for my money back but no luck. It's $500 which I can't afford to lose and go elsewhere.
Next time I will happily pay someone else the extra ten bucks than deal with kogan ever again
Ordered an item close to $1,000. Kogan chose to use the absolute worst freight forwarding company, Hunter Express, who do not take calls, Giv you a very open delivery time slot 1-2 days, still waiting. Two full days spent at home waiting and no goods. Because customers have nothing better to do with their time... So angry. I can take a picture of nothing because that's what's been delivered
I ordered a Air fryer two days ago and wrote a wrong email address by mistake. So I didn't receive the Invoice for this perchsse. I been sending the emails to make changes in my email address. But, No response so far. What a ridiculous customer service.
I selected a box believing I would get a 5 day free trial for free shipping 5 days later they stole $99.00 from my credit card for a membership that offers nothing, no response back, email spamming, dogs
Kogan.com announced in May that they grew more than 2M active members. I did a trial shopping on Kogan.com, Before I receive my products, Kogan automatically upgraded me into Kogan First 365bday membership via a marketing email and deducted $99.00 from my credit card I saved on Kogan Account.
I lodged a complaint to dispute the unauthorised membership and the unauthorised membership fee. I stated that automatically deducting money from my credit card without my knowledgement and permission is a breach of trust!
I believe this kind of membership growing is absolutely not acceptable, doggy, like a scam.
I am wondering how many out of the two millions members are automatically upgraded members like me? I wanted to cancel my membership, Kogan.com did not allow to. I wanted to remove my credit card, Kogan.com did not allow me.
It seemed to me that I have to kidnapped by Kogan.com to act as a member they need, though I will never buy anything from Kogan. Com again!
Kogan is Disgraceful the customer service is non-existent and their products are not what you expect them to be I am unable to make contact with any type of customer service even by email no one will respond
Please please dont waste your money id purchased a treadmill on to get excuses as to why i hadn't received my treadmill. Next month next month is all I get Scam scam
HAVE A LOOK HOW THEY SENT MY ORDER!
NO PROTECTION OR ADEQUATE TAPE... ARRIVED OPEN AND MOWER EXPOSED, BASHED AROUND!
YOU CAN FORGET TALKING TO ANYONE, THEY MAKE YOU SEND EMAILS AND I'VE BEEN ON IT FOR TWO DAYS, THE TIME WASTING, INCONVENIENCE AND I NOW HAVE TO GO THROUGH RETURNS PROCESS, PRINT OUT THEIR LABELS AND WADE IT OUT... ALL DUE TO THEIR UTTER DISDAIN SHOWN.
I'L TELL ANYONE WHO'L LISTEN DON'T BUY FROM KOGAN/ $#*! SMITH
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members