Kogan.com

Received faulty unit. Issue not being resolved. Taken months of messages and still no rectification.

As the title states, ZERO CUSTOMER SERVICE. They simply do not respond to any emails regarding goods purchased. Will never purchase anything from them again. AVOID!

Kogan first is a scam and Kogan are very deceitful how they sell this product! Do not trust this company ever!

What a useless company, wrong delivery, wrong time, no way of contacting them. Will never buy from them again

Jews flood our country with immigrants don't buy. "A dollar now, and a dollar later and later is always now" - Malcolm X

The most disgusting retail experience of my life.
Two days after taking the money from my brand new, as yet unused, credit MasterCard and confirming the order ( and less than a day after I placed a similar order on my Debit MasterCard to the same address - also confirmed) they emailed me demanding photos of my Drivers Licence, Passport, Credit Card.
It sounded like an attempt at identity theft - especially as it was on the Monday of the Easter long weekend and as two previous orders confirmed to my email and street address were paid on my Debit MasterCard of the same name and my email address also has the same name.
I cancelled the second order, paid for with my cash on my Debit MasterCard and fought a long, running battle to have it returned.
I have an A+ credit rating and work in an essential industry.
When I refused their demands, they cancelled my order, after 20-30 emails, telling me I'd still be allowed' to reorder if I used PayPal.
Their contempt and arrogance was staggering,
These presents were birthday and retirement gifts for the brother and mother of my partner, who has Stage 4 breast cancer and for whom I'd bought a washing machine from Kogan in January - confirmed to my email and sent to the same street address.
Be aware that they have no phone line.
Once the money leaves your account, you're on your own and left to deal with bots and the original email address only.
Also be aware that the Kogan Review Page doesn't do zero stars, artificially giving them 20% higher marks.
It took me minutes to find a work colleague who had a Kogan horror story.
In the last week alone, their behaviour towards me has cost them over $10k in sales, as I encounter others considering buying from these crooks and relate my experience and that of others.
I look forward to a lifetime of spreading the Never Kogan' gospel.

It's says afterpay is available for payment but when you go in payment section neither there is afterpay option nor other.

I started using Kogan for little things, then slowly upgraded over a couples of months until I was buying TV's, kitchen appliances, air-cons and big ticket items like that. Even signed up for their internet. Joined the "premium service" Kogan First. Everything seemed great. Then I had an issue. Actually, they had the issue, but I had to chase them up for the things I had paid for that hadn't arrived (turns out they hadn't sent them). They assured me it was a one-off and did nothing to rectify it or make any retribution. Then it happened again about a week later. I had to chase them up, repeatedly, to get the items I had paid for 3 weeks earlier but they hadn't sent. They told me again it was a one-off and wouldn't happen again. Repeat. So I asked them to cancel my Kogan "First" account because of the fact items were going missing (never left their warehouse as it turned out until I started emailing them chasing them, waiting over 3 weeks for stuff to arrive that was meant to be 3 business days), and they started quoting terms and conditions. Over an $11.99 monthly fee. They would rather lose a customer that has spent $$$ thousands over the past 3 months than refund an $11.99 fee! I highly recommend you also consider what you think will happen when you have a warranty claim, given they won't even honour an $11.99 monthly "premium" service guarantee that I am paying for and they can't even track the products they are selling before they've left their warehouse! I wish I had bought elsewhere. Out of principle. It might be cheap but I now have no faith in Kogan's integrity as a business. This is simply a case of them not acting honourably, and this is when the fault lies with them and I am paying for premium service. I hope I don't have to deal with them for warranty, I think it would be a nightmare based on my recent experiences.

I purchased a well priced multi pack of clothing, free postage. The item arrived very late and of course it was the wrong size. I checked my email confirmation. No sizing on the email to determine if I made a mistake.
I checked the website and did another trial purchase in the correct size but at pre checkout and cart no sizing was shown. I did this with all there multi packs and no size came up but their single packs showed the size. I explained this to Kogan Help and simply the merry go round started that i ordered the wrong size. I showed them the email order confirmation but they would not admit any wrong doing and to sort it with the seller. The seller finally said and agreed they only supply the item selection web page but Kogan supply the checkout pages and confirmation page so not his fault.
30 pathetically vomiting apologetic pacifying emails later from Kogan in denial as i would not give up I finally returned the goods and i paid return item postage. I contacted PayPal as Kogan then wanted to send a partial refund to cover the free original postage. Never buy anything from these stores without Pay Pal. Pay Pal have arranged a full refund and I wonder how many issues there customers have with Kogan. Simply Kogan will wear you down, make you feel ill and ruin every day you fight them as fighting a brick is fruitless. Fight them with Pay Pal they are excellent. Better still make a Pay Pal purchase at a store with morals and true customer support.
Strangely when i tell my pathetic story to anyone they all say ohhhhh don't by from Kogan or $#*! Smith.
After writing this review I tested their multipack purchase now several week later and guess what, no sizing at checkout. I feel for the next poor bugger.

Kogan deducts money out of account without authority
Consumers beware
Do not under any circumstances buy off this site

Annual subscription box ticked automatically when I bought a phone protector week later charged $80 for membership!

Been waiting for my parcel 3-4 months they not responding and also no parcel. Really not happy with their servie

These kogan arseholes are refunding all purchases without explanation from customers who are unvaccinated.