This was my second time going to labcorp and both times they were so nice, helpful and sweet. I don't normally leave reviews but they really deserve a great review for going above and beyond to make me feel comfortable! As far as covid goes, the chairs are spaced out so you have 6 ft between and you can also have them text you when they are ready to see you, so you can wait outside if you prefer.
My doctor wanted me to do a 24-hour urine specimen test. So for 24-hours you are required to pee only in this jug. I had to go to LabCorp, and pick up the empty jug, and for 24 hours basically stay at home and pee in the jar. I did the 24 hour specimen dropped it off the next morning at LabCorp - gave it directly to the technician. Then nothing! No test results - my doctor's office called me since they had not received the results. I started calling and sending emails to LabCorp. They responded via email by asking for information to "assist them in locating my specimen" which I had already provided in my email. Then again NOTHING. No follow-up - absolutely nothing! If they lost it - fess up so I could do it again. I guess I should be happy they didn't charge me or my insurance company for it!
Regulars at Lab Corp used to be those on immune suppressants and those taking drug screening for job applications. Now they are doing Covid testing at the same place with those who have compromised immune systems! How crazy is that! Online they say the first hour is for those with compromised immune systems but at the testing site they admit Covid folks all the time. Anything for a buck. And they treat their employees terribly.
We need a competitor to rival them.
The technician were not profesional, I was on the room waiting for the technician who call me first and assign the room 3; other technician took me out of the room to take another patient; I felt so bad because she did that if I was first and the way she did. After that the technician a woman from India harm my arm insert the needle to took my blood out and like stop to coming out she just moved the needle many times ( twisting the needle inside my vein) causing pain and ripe my Blood's vases. I never come back again to this labcorp people there so rude and unprofessional.
Do not expect to get your covid lab results in a timely fashion (if at all). I took the 72hr covid test and never received my results until I called the company (hours after the 72hr deadline). I ended up having to cancel my trip (no refund) because this company didn't have the common courtesy to notify me of my results.
The individual whom I contacted in trying to get my results was polite (hence the one star), but just stay away from using this company if at all possible. Very poor customer service.
The lab was really fast, in and out…however, Chris was running around the lab without a mask, when he did put it on it did not cover his nose. Nor did he wash his hands. And, when he put the needle to my arm, I had to remind him to do an alcohol wipe. Had I not said something, he would have inserted without cleaning, and when he did insert, he went in sideways, again I had to say something. I get blood draws monthly. I was concerned enough to get this information out to the folks using this lab. Be it known, I contacted their corporate office…the complaint department lady was mortified…
The male behind the glass shared my personal information (my name with spelling and my date of birth then reading of the order and why it was needed) with the entire waiting room while he was speaking to my doctor's office because no one in the office knew the urinalysis oder. He had no mask nor name tag. My "reservation" was at 3 and I left at 4:00. Sorry this is not a restaurant nor a hotel.
Unfriendly employees, Scary atmosphere, Rude and unprofessional attitude, Very rough draw that left black bruise on my arm. Regret going there big time. Worried about further consequences after the draw. BE AWARE before you go there. I wish I had read the reviews before I go there.
Last November attempted to renew my Merchant credentials. The required drug test was to be forwarded directly to the Coast Guard. I recently received notice that the test results were never received and the grace period for renewal had lapsed. I now must re-submit over 20 pages of documents, update my sea time and have a new druig test done and pay a new renewal fee. I am notifying the Coast Guard of LabCorps' incompetence and suggest they reconsider accepting any documents from this company.
Very understaffed. People are waiting hours. No one answers phone there. I been calling for hours to speak to someone an No one answers. I just gave up. I would Not recommend this location to anyone. Very disappointed in Lab corp I would Rate 0
The routine lab test take to long to be provided to the requesting physician. I am waiting for results to be provided to the physician (right now) so I can schedule surgery. When you try to contact the lab, the answering system is full and you can't leave a message or talk to a person. Very unhappy with their customer service.
I was charged $640 for a simple lab test that I have had many times. I told the girl this couldn't possibly be the cash price and she just said it was the cash price. She was not even going to converse about it. Rude, unhelpful and unfriendly. I later contacted Labcorp to get the cash price and I had been overcharged by $401. Now I have to call back when my charge posts and go through the nightmare of trying to get a refund. I was shuffled around on the phone 4 different times and was on hold for an hour altogether... because of incompetence and uninterested employee.
I went to my doctor to discuss my lab results five weeks after my labs were drawn and the results never made it to my Dr. LabCorp failed to send them. So I basically went to the Dr. For no reason. It will a waste of both our time and my money!
Can not make an appointment either online by phone or leave a message phone hangs up. They are Closing all convenient locations that did provide Customer Service - But Financials show Executives all getting big Bonuses workers getting "0" zero
They charge you a non-refundable $10 charge to request testing. This charge isn't made for any other services. They just trying to make a fast buck off you. They say they will find the agency to charge if you don't have insurance, do not believe them!
Was doing a favor by dropping off stool specimen for neighbor but they would not take it because I did not have all his address and insurance information. And since it had to be refrigerated the specimem was wasted as I had to go back to work and could not take it back home to him. I work in a medical office and try to send all my patients to Quest because Labcorp is the very worst.
The staff are rude, they are always understaffed, the staff looks like they just stepped off the streets, they are inefficient and rude. I would never return to this place, except it is the only lab my insurance current contracts with. They are just plain awful, and I suspect management isn't any better as it's always the same thing.
I just had my annual blood work done at lab Corp and for the first time it was completed by an incompetent phlebotomist. Normally, after the tourniquet is placed and you find the vein and blood is drawn you remove the tourniquet. HOWEVER, this person left the tourniquet on throughout the 5 vials filled. I did said aren't you going to remove tourniquet which they replied, "NO". I NEVER left there with my arm profusely bleeding after needle removed. I will not return. I am going to ask my insurance company if I can use another lab.
Found staff at local collection site pleasant, and courteous.
On the negative, if testing isn't done at on site location, dont expect to have your results in a timely manner. Example; Covid 19 pcr test, 5 days and counting waiting on results.
CVS, results for covid 19 pcr test, 2 days for results, including Christmas day. CVS uses a third party lab, and results are back in 1/3 the time.
Contacted labcorps main number to be told, I'm sorry about your position. They should be apologizing for my using their services.
I checked in, due to me having my lab work I tried to ask Mrs. Lynn a question. Not even looking up from the computer, w/a wave of her hand stated, Check in over there, i tried to let her know that i had my lab orders and again she cut me off and said, I'll get to you when your name is called. Appt time 8:30- this was at 8:15.@8:35 I tried again, did you check in? Yes. Then sit down. Now 8:45 i approached again she asked again and this time I advised her not to discard me, she checked i was not checked in due to a balance I owed. However the system showed me as checked in on my side but didn't show her. If she had just taken the 2 minutes to give me customer service then i wouldn't have waited 30 min passed my appt time. I paid the balance and was seen. Techs 5 stars they have always been great but the reception area needs a major attitude improvement.
Overview
LabCorp has a rating of 1.3 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LabCorp most frequently mention customer service, blood work and front desk. LabCorp ranks 442nd among Medicine sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members