LabCorp

Email instructions were inaccurate. Phone line offered incomplete advice and no option to speak with a human. Location that was still accepting appointments was closed. One that was open has had people waiting in line for four hours. This forces people to spend long times around others who may well be sick. This is unconscionably bad business practice.

Used online appointment booking service. Received confirmation: QR code, email confirm, etc.
Arrived to find that the entire Lab had CLOSED DOWN closed down 10 days beforehand. So... they let me book at a non-existent site.
Previous visits also dreadful. Times on website do NOT match actual times at site: claimed opened at 7, did not open until 8.
Final annoyance: you are unable to speak to a human being at any physical site via telephone. Website directs you to 1800 # that tell you to do it all online. I suspect LabCorp is run by 5 IT guys and a handful of staff at the sites. Avoid!

We just did blood test, Treat BLVD location. All staff are very nice. It was busy today, I guess because of sunny day. LEA was very professional, polite and fast. We appreciate your hard work, thank you.

I visited the location in Lyndhurst, NJ. The entire experience was professional, welcoming, and well organized. There were so many hiccups, from the fax breaking to appointments failing outside of their appointment range, but the entire staff slaughtered every obstacle that came up against them. The behaviors here and the staff need to be highlighted because what they can accomplish is unheard of in a fast-paced healthcare setting. Thank you, and I wish to train my medical team to act with grace, empathy, and professionalism as highlighted and was upheld by an all female team yesterday.

This company is not good. We had no idea it was out of network with our insurance. Why would a lab be out of network since there are only 2 lab companies anyway? They billed us $700, the whole bill. Bad business ethics.

I was unable to catch my scheduled flight because they didn't send me results within 48 hours as stated on site or by Walgreens. When contacted about urgency, they didn't bulge and told me them it could take u p to 5 days, so I had no choice to pay $200 at an airport site to take a later flight which created an immense domino effect and nightmare of a trip, my worst so far. Even had troubles with my return flight from Europe because due to earlier changes that month, Miami/Tampa flight was cancelled. Needless to say it has been memorable! By the way, the results were finally posted on July 11th, or a week later. Unbelievable!

Avoid this company, a nightmare! Made an appointment online but their on-line calendar was all screwed up and appointments don't matter anyway, they take you when its convenient for them. They had lost the Doctors orders but finally found them after 45 minutes. It was 10 days ago and I still don't have results and there is no way to talk to a live person just response through their customer service portal and all the responses are excuses. When I tried to help them organize the orders some rude tattooed girl at the front desk told me "to go sit down." Just a nightmare.

I've been waiting for almost 45 minutes for a employee drug test because they don't start until 10. Of course when I call no one answers so there was no way for me to find out this information.
Some old man comes in 20-30 minutes after me and claims he has to do the urine test right now because he can't hold it and wait like the rest of us. Takes his piss and leaves. This place is $#*!.

After being told my test results would be ready in 2-3 days. It took them more than a month to return any results. The result they eventually delivered were demonstrably False. Their collection site people seemed to have no idea what was going on and their "doctor" who tried to defend their finding was rude accusatory and quite honestly abusive. They should be shut down for the public good. If I could of given them a Zero I would have.

I've been trying to get routine lab work done at the LabCorp in St. Mary's Hospital. Every time I've made appointment something has gone wrong they've either been understaffs and running over an hour behind or their computers are down. Warning if you go, get your doctor to print out your orders as well as sending electronically. In the past I've also had issues with them not entering the diagnosis code, so I have to get my doctor to sort things out with my insurance.

LabCorp's website is difficult to navigate. Once I finally made an appointment two weeks out, I arrived to a full waiting room. It didn't take me long to notice that the receptionist was ALONE in the office managing all the functions. She was near breaking point and actually started crying when taking my blood. I sent an email to customer service only to be calmed that my results were available. This is shameful for a company to have both disregard for their employees and for their patients. I will not return here.

What is the point of booking an appointment and over an hour later you still have not been seen? Richmond VA Boulder location. People are walking out! Others have no choice but to stay. Elderly, diabetics and people who are holding their urine for drug tests

Awful from beginning to end. Husband had to do a 24 hour urine collection for kidney stones. We sent out the sample with the included FEDEX label. Fedex was supposed to deliver within 24 hours, but took 4 days, so the sample was thrown out--except nobody told us. It took 3 weeks of emails to find out what had happened. Then they wanted us to re-do everything. Except FedEx is the carrier *they* contracted with--so what guarantee do we have it won't happen again? Nothing. We got silence, no apology, no assurances at all. Waste of time.

Last week I went Labcorp at 69-12 Austin St.
Unfriendly staffs, rude, poor english accent, room without sun ray, humid. I promise never come to this place anymore!. They have to rotate the staffs, move to other branch so they don't feel as if they own the place, not like king and queen. They never pick up the phone. Is there any more company except LabCorp. I'm sick of them