• LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,101
Neutral
89
Negative
268
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user harjotsinghs
Switzerland
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I ordered almost 15 articles from them, there speed and quality is very good.

Thumbnail of user joshd582
California
1 review
0 helpful votes
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April 30th, 2024
Verified purchase

I was nervous to order a shirt from overseas, but I was glad I did. The shirt arrived on time, was exactly as described, fit well, and was a good value. I've already placed another order for more clothing. Highly recommend.

Thumbnail of user josephz754
Georgia
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Should not sell political oriented items and items that are offensive.

Thumbnail of user francism479
France
1 review
0 helpful votes
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November 12th, 2024
Verified purchase
• Updated review

C'est toujours avec autant de satisfaction, que je fréquente ce site. Les produits sont de bonne qualité, et à des prix très abordables.

Avis perso.
October 9th, 2024
Verified purchase
• Previous review

Jusqu'à présent je n'ai pas eue de déception sur ce site. Tous les produits achetés sont satisfaisants.

Avis perso
December 26th, 2023
Verified purchase
• Previous review

Très joli catalogue. Beaucoup d'articles intéressants et de qualité. Pour ce qui est de mon dernier achat, j'en suis totalement satisfait. Merci à vous!

Thumbnail of user geraldf442
Germany
1 review
0 helpful votes
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October 12th, 2024
Verified purchase
• Updated review

Ich bin immer wieder erstaunt wie schnell geliefert wird und die Qualität ist wirklich gut.
Auf die angegebenen Grö9en kann man sich verlassen

Tolle Ware freundlicher Service
June 16th, 2024
Verified purchase
• Previous review

Es ist einfach sich wirklich schöne Kleidung mit hoher Qualität die durchaus kein Mainstram ist zu besorgen

Thumbnail of user richardh4483
New York
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I am absolutely amazed at the variety and
Unique styles of clothing that I would never find
In any of my local stores and the prices are so low, it's logical to shop this way as I am on a strict budget, like so many folks are. But, by pacing my purchases, I will eventually have fantastic wardrobe!

Thumbnail of user erics3725
Belgium
1 review
0 helpful votes
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November 6th, 2024
Verified purchase
• Updated review

De beaux et bons articles.
Un vaste choix.
Et toujours une taille correcte si l'on suit bien les guides des tailles.

Un site avec de beaux produits
August 21st, 2024
Verified purchase
• Previous review

De très beaux tee-shirts agréable à porter. Un vaste choix. Merci

Un bon site
June 11th, 2024
Verified purchase
• Previous review

Très satisfait de mes différentes expériences.
De beaux produits.
Taille très souvent exact.

Thumbnail of user reginaw388
Kentucky
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Easy shopping.
Fast delivery.
Three beautifully man beautifully made clothes

Thumbnail of user rebeccay827
North Carolina
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

I've bought 6 dresses from Light in the Box to date. I have LOVED every single one of them (even one my daughter doesn't care for because it's a very splashy graphic print)! The fit is excellent, they're comfortable, and they are perfect for accessorizing up or down. I lived in the two denim maxi dresses I bought last summer--so much cooler than pants, and perfect for someone whose legs are starting to show their age (I'm 71). The only gripe I've ever had is that on one of the dresses, the overlap for the button front is just barely enough, and I wish it was a little more. Also, tracking your delivery is easy, and delivery is always on time. Thoroughly recommend!

Thumbnail of user carolh2133
Virginia
2 reviews
0 helpful votes
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June 4th, 2024
Verified purchase
• Updated review

Whatever product that I order from Light in the Box always surprises me of its great quality. The price is the icing on the cake.

Always pleased
December 12th, 2023
Verified purchase
• Previous review

Every time that I order from Light in the Box I am pleased with the products. They are unique and well fashioned.

Thumbnail of user bertn19
Netherlands
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Good articles, excellent quality and plenty of choice

Thumbnail of user katg122
Wisconsin
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

This company claims to be custom fit so there are no returns accepted. There was no request for custom size information when purchasing. This is a clear case of bait and switch. I would look elsewhere for your business.

Products used:
dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102712677 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user lauraa1907
Italy
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

In the last period the fabric of the clothes I bought were not of quality.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102914322 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user yvettej131
Canada
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

The shopping experience was easy and straightforward.I tried to order my items from a different store and they won't deliver so I came here and I'm so happy I did.you can find anything at Light in the Box.thanks so very much

Thumbnail of user michelb225
France
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Many choices. Good products. Nice prices. I find all which interest me.

Thumbnail of user barbarab4246
Panama
1 review
0 helpful votes
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June 9th, 2024
Verified purchase
• Updated review

I like the items I ordered. The packaging not so much, it was done carelessly. Fotunately the items survived.

My shopping experience
April 27th, 2024
Verified purchase
• Previous review

I placed my order with some of
My favorite items and got it in
Timely manner:
The prices were very attactive
And the quality is excellent.
We will continue to enjoy a fruitful business relashionship.

Excellent shopping experience
February 9th, 2024
Verified purchase
• Previous review

I placed my order with some of
My favorite items and got it in
Timely manner:
The prices were very attactive
And the quality is excellent.
I have been a customer for a long time and have not encounter any issues with my purchases.
We will continue to enjoy a fruitful business relashionship.

Pleasantly surprised
November 14th, 2023
Verified purchase
• Previous review

I placed my order with some of my favorite items and got it in timely manner.
The prices were very attactive and the quality is excellent.
I love the variety available in the different sections because I can purchase for my entire family.
I have been a customer for a long time and I have only good things to say about LightInTheBox.
Keep the good work guys!

Why I love LightInTheBox
October 10th, 2023
Verified purchase
• Previous review

I have been a sarisfied customer from day 1.
The variety of products I can choose from is immense: home, apparel, kids, electronics, shoes, sports, etc.

Customer Service is amazing. Quick to respond and so professional, kudos to the team.

A very, very satisfied customer
August 1st, 2023
Verified purchase
• Previous review

I am glad I came across Light In The Box.

I have tried several online websites/Apps and they stole my money. They never sent the items, there is no response to emails and the websites are shut down shortly thereafter.

I am pleased also with the customer service, since I needed assistance and they were prompt and professional.

I am a loyal customer so we will continue to enjoy a fruitful business relationship.

Service
Value
Shipping
Quality
Thumbnail of user luisab84
Italy
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Non mi ricordo più cosa ho acquistato da voi, comunque gli ultimi acquisti mi sono andati tutti bene:-))

Thumbnail of user concepcinr1
Spain
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Good experience but not always. Clothes' material mistakes and some times difficult to know how it looks through images, most of all polyester clothes. Customer service has helped very efficiently.

Thumbnail of user robertac401
New Mexico
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

LITB has been very generous with their compensation.
However it is the shipping has been the problem. I'm still looking for 2 SHIPMENTS
DHL has one and uses has the other whew!.

Thumbnail of user angieb475
Texas
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I wasn't crazy about the waste center every little air pocket that it has pinches the skin and it's not wide
I didn't like it so I gave it to Goodwill.

Thumbnail of user wolfgangw19
Netherlands
1 review
0 helpful votes
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July 10th, 2024
Verified purchase
• Updated review

De kwaliteit van de producten is goed, maar levering mag van mij wel iets sneller gebeuren. Vanaf het moment dat het het magazijn en de luchthaven van export verlaat tot bezorging duurt het nog bijna een week eer het pakket is bezorgd.

Truien
January 19th, 2023
Verified purchase
• Previous review

Mooie producten van goede kwaliteit en ook de kleuren blijven mooi en helder. Ik ben zeer tevreden met mijn truien. Ook mijn moeder is zeer tevreden met haar huispakken. BEDANKT!

Tip for consumers:
Houdt rekening met een wat langere levertijd, maar duurt het langer dan verwacht, neem contact op met de costumerservice. Zij helpen je via de mail op een nette manier en vergoeden een deel van de kosten als compensatie voor het langere wachten. Dit vind ik superservice.

Products used:
Heren sweatshirts

Service
Value
Shipping
Quality
Thumbnail of user andrewm3387
California
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I've requested a Return on my Purchase of a Shirt, over 30 days ago... and still have not received a Return Policy Confirmation... still waiting...

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102852612 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user donnau679
Virginia
2 reviews
0 helpful votes
  • Send Message
April 22nd, 2024

The fabric and fit of the items I ordered did not live up to the description or my expectation. Returning the items is not possible, as far as I can tell. There are no return labels enclosed in the package. I will never buy from you again.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Thumbnail of user ladislavv3
Czechia
1 review
0 helpful votes
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November 1st, 2024
Verified purchase

Zatím vždy spokojenost a poslední balíček nedarazil tak jsem si bebědnal další věc tak doufam že dorazí

Thumbnail of user iwonnef
Italy
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Sono soddisfatta del mio acquisto ottima qualità, bei tessuti, taglia giusta, tutto come nelle fotografie, tempo di consegna come previsto.

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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