• LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user chantalb136
France
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Trop grand
Pas du tout une taille femme S
Je demande un remboursement sinon je ne commanderai plus sur votre site

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Cher client,

Voici Megha, superviseure du service client, Lightinthebox.

Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.

J'ai créé le ticket n° 103048418 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.

C'est avec plaisir que je vous aide!

Sincèrement,
Megha
Service client Lightinthebox

Thumbnail of user morenap3
Canada
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I bought my wedding dress and it was actually better than in picture. Fixes were quite simple and fast to do. I then bought several other clothing and other items for the house, Shipping was always on time and they refund the duty fees thanks to a very cheap insurance they offer. Sizing sometime a bit off, but expected. When very off- more than 1 inch/ cannot fit situation- they offered refund. Sometime colors or prints are a bit off/low res. Check for items with review photos for safety;-)

Thumbnail of user jnosg1
Hungary
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

Passzol és jó. Nagyon tetszik. Különleges darab.Meg vagyok vele elégedve. Gyorsan ideért. A többi póló is ilyen tökéletes.

Thumbnail of user dennys99
Netherlands
1 review
0 helpful votes
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October 9th, 2024
Verified purchase
• Updated review

Lang verwacht toch gekregen om weer goed voor de dag te komen en precies geleverd naar verwachting.Beslist een Goede Gok.

Gloedje Nieuw
October 9th, 2024
Verified purchase
• Previous review

Lang verwacht toch gekregen.Zo goed als nieuw en Super moderne outfit voor goed voor de dag te komen.

Thumbnail of user gotan
Hungary
1 review
0 helpful votes
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September 21st, 2024
Verified purchase
• Updated review

Szép, minőségi holmik érkeztek.Egyre bővülő anyagok, fazonok, figyelve a változó divatra. Gondos csomagolás. Elégedett vagyok.

Teljesen elégedett vagyok!
July 2nd, 2024
Verified purchase
• Previous review

Többségében elégedett vagyok az áru minőségével. A műszálas ruhák mindig kérdésesek, de általában jó kikészítésűek. Így érdemes venni. Ami nagyon nagy öröm a természetes anyagokból varrt blúzok, pulóverek etc. Érzékeny bőrű vagyok, de még mindegyik hordható volt.Boldogság! Eszméletlen szép fazonok vannak, látszik az odafigyelés a tervezők részéről is.
Mindent összevetve teljesen elégedett vagyok LightInTheBox-al, további sikeres munkát kívánok!

Thumbnail of user ingridr148
Slovakia
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Všetko bolo doručené v priebehu 7 dní, oblečenie zodpovedá vizuálne aj veľkosťou, určite objednám zasa

Thumbnail of user lisel82
Canada
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

J'ai eu, à date, un excellent service avec votre service à la clientèle.

Un problème avec une commande s'est facilement réglé avec toute ma satisfaction.
Le seul hic c'est que vos vêtements sont souvent trop petits ou trop grands, selon vos grilles.
Depuis un mois vos prix ont commencé à augmentés, dommage.

Vous êtes une compagnie responsable à ce que je vois.

Thumbnail of user rayh715
Canada
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

No labels of any kind, very no name. Mystery cleaning will be involved... Colour good. Delivery quick enough, but the bombarding of offers, before it arrives, to buy more, is a put off. There is no way to contact the vendor, without having to put an unwanted app on your phone. Which is why I will be less inclined to re use this site.

Service
Value
Shipping
Quality
Thumbnail of user davidg2679
Spain
2 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

All is well - size, color, shape. It was as described in the ad, and arrived on time.

Thumbnail of user cdowning423
California
1 review
3 helpful votes
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April 17th, 2024
Verified purchase

I ordered some sandals last week and the next day I decided to cancel my order. I read that if I canceled my order within 24 hours I would get a full refund. I did just that but have not received a refund or a response. I have emailed them and submitted a request for my refund but have not heard back from them. Please do not order anything from this company. And please do your homework and read the reviews and return policy before ordering anything from anyone.

Service
Returns
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102712275 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user thomasheinrichr
Germany
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Meine Erfahrungen mit Light in the box sind durchweg gut bis sehr gut. Die Ware (Kleidung) entspricht immer der Beschreibung.

Thumbnail of user pazurice
Romania
3 reviews
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

Eu sunt clienta veche, am cumparat multe articole si am fost multumita mereu, nu m-au dezamagit cu produsele deci multumiri echipei.

Thumbnail of user kileyb25
Canada
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

The products they sell are very good and I have had no issues with anything I've bought though them. I find when Light in the Box has a sale it's a good time to buy some new t-shirts. I've lost a-lot of weight and now I need new clothing to fit me again. You can't beat the price on some of the t-shirts they sell when they have a sale on.

Thumbnail of user patrickp1135
Belgium
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Je suis comptent du service et du produit, mais je n'aime pas le sur achat! Ou la pub pour pousser à l'achat! Mais bon en gros suis satisfait

Thumbnail of user jnosng
Netherlands
1 review
0 helpful votes
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August 21st, 2024
Verified purchase
• Updated review

A termékek jó minőségűek, méretűk megfelelő, a kiszállítás udvarias, pontos, az igért időre érkezik.

Nagyon elégedett vagyok, a termékek minőségiek, méretben megfelelők, kiszolgálás magas szintű, köszö
July 20th, 2024
Verified purchase
• Previous review

Mindenkinek ajánlom!
Nagyon elégedett vagyok, a termékek minőségiek, méretben megfelelők, kiszolgálás magas szintű, köszö

Thumbnail of user tatjanak12
Croatia
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

The choice is great. The clothes and shoes are of high quality for the price.

Thumbnail of user kristinp319
Illinois
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

The small size for my black dress was extra wide but still beautiful. My black shirt was more yellow than gold but still beautiful. I love the soft feeling of my blue dress--looking for more cotton dresses!

Thumbnail of user sonyam301
Tennessee
1 review
0 helpful votes
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May 25th, 2024
Verified purchase
• Updated review

I always get what I've ordered and the items always look like their pictures. I have ordered clothes, boots, and jewelry.

Great Products
September 27th, 2023
Verified purchase
• Previous review

I have ordered from Light in the Box several times and all the products were worth purchasing.

Thumbnail of user carols4014
Canada
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

I just love this dress. With the addition of pockets makes this dress even better. Nice material and size runs true.

Thumbnail of user danielp2852
France
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Bonjour,
Mes premières expériences sont plutôt positives malgré des problèmes quant aux tailles de certains vêtements par rapport à l'échelle de taille européenne.
Mais le site est à l'écoute pour essayer de résoudre ce problème. Reste que le reste à charge pour l'acheteur est important quant au dédommagement offert car le site n'offre pas le paiement des frais de retour.

Thumbnail of user juanc1640
Spain
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Compre unos articulos que han resultado de tallas demasiado grande, pido cambio de producto y me dicen que solo se pueden hacer cambios del mismo articulo, pido despues el mismo articulo en talla mas pequeña, y tambien me dicen que no puede ser.
Me siento estafado o engañado.
No deseo recibir mas publicidad de ustedes porque no volvere a comprar.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Estimado cliente,

Esta es Megha, supervisora ​​de servicio al cliente de Lightinthebox.

Lamento mucho las molestias causadas. Ahora recibirás asistencia personalizada rápidamente.

He creado el ticket n.° 102914314 para su problema. El mensaje del ticket se enviará a su correo electrónico relacionado con la cuenta LITB. Por favor revíselo, estaremos esperando su respuesta.

¡Es un placer ayudarte!

Atentamente,
Megha
Servicio al cliente Lightinthebox

Thumbnail of user genovevan5
Bulgaria
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Good and fast service. Easy communication. However it is not easy to exchnage a product.

Thumbnail of user joer530
Virginia
2 reviews
18 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

This is the second order I've place with LightInTheBox. The first order was for 1 t-shirt and the second order is for 2 more t-shirts and it takes 4 weeks to receive the orders. The second order was placed on 4/3/2024 and I received an email that I should receive them 4/20/2024 to 4/26/2024. That's 4 weeks since the order was placed. It seems to me that's a long time to receive the order. I don't know where they're coming from and perhaps that's why.

The quality of the first shirt I ordered seems good. It was very comfortable and it looked just like the description's picture.

Thumbnail of user bernardl178
France
1 review
0 helpful votes
  • Send Message
July 9th, 2024
Verified purchase

Jorganise une compétition de Golf "La GOLFARMORICAINE" en fin avril... 640 joueurs... 800 personnes à la soirée de gala.
Jaurai bien offert à chaque participant un polo pour la GolFArmoricaine 2025... notre 24ème édition...
Avez vous un tarif pour la commande de 570 polos?
Celui ci se marierait pour le mieux avec notre GolFArmoricaine
VOICI LES DIFFERENTES TAILLES QU'IL ME FAUDRAIT
Totaux: S 37 M 115 L 182 XL 184 XXL 43 XXXL 9 = 570 polos
Est-ce Possible? Et à quel prix?
MERCI DE VOTRE REPONSE
DR LENORAIS

Thumbnail of user dominiquem189
France
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Très déçue car j'ai perdu de l'argent et j'ai des vêtements que je ne peux pas utiliser.
Je dirai que c'est du vol.
En France, on nous rembourse la totalité des frais.
Ici sur 140€, on m'z remboursé 37€.
Je ne risque pas d'acheter sur ce site, ni de le conseiller.

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Cher client,

Voici Megha, superviseure du service client, Lightinthebox.

Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.

J'ai créé le ticket n° 102914307 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.

C'est avec plaisir que je vous aide!

Sincèrement,
Megha
Service client Lightinthebox

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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