LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
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This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
I love my new green shoes! The fit and style are perfect.
Awesome service great prices Super products received
Of the 4 products I purchased, one was garbage. Took forever to ship and receive
Product is very nice. Fits perfectly. Product arrived in a timely manner
Tout s'est très bien passé. Malgré le $#*! de livraison annoncé. Celui-ci a été compensé par une réduction sur l'article commandé. Très honnête et correct. Bonne communication.
The experience was great. The only problem is that the black pair of sweat pants had a large hole in the left pocket. Also I am a true 31.5 waist size and the medium was tight.
Purchased tops that measured smaller than advertised by two inches. Requested a refund.
Received the refund without any problems. I was impressed although it was the manufactures error on sizing. Hopefully any other issues are handled in the same manner.
It would be helpful if the sizing was more accurate it would eliminate a lot of returns and frustration from customers. The items purchased never look like the model or pictures. Actual pictures would be very helpful before making a purchase.
I am going to be using your company pretty much every month
So ein Hin und Her habe ich noch nicht erlebt.
Es ist unglaublich wie sich vor ihrer Verantwortung drücken.
Ich werde meinen Freunden und Bekannten von diesem Fall berichten. Es wird von denen keiner was bei euch kaufen.
My shopping experience was awesome. The website was easy to use. I was also impressed with the many payment options that were available.
The products offered here are like that great sale after Christmas when everything is marked down. So you can shop all year round & know you are getting a great buy.
The sale price couldn't be passed up when I saw it online. It's a cute kitty in a snowsuit with a mug in it's paw. I ordered the pink one since it would match with just about any color. It was easy to order and arrived in good time.
Cute kitty faces in bright colors. It can be worn with any color or style of clothing.
I had to exchange my order for a larger size. When the second order arrived the one item was great. The other item fit my 9 year old son. Not sure how an adult large fits a child but I received a refund and will not try for that item again. Worked out in the end. I wasn't out anything.
Although I love the product. I am displeased that I was unable to return the item for a different size. They would not exchange the product. So when ordering make sure you have the right size. I was disappointed is service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102665624 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Mi sono avvicinato con circospezione a questo sito con origini così lontane e sconosciute. Ho iniziato acquistando uno o die capi, per non rischiare più di tanto. Sono rimasto soddisfatto e ho continuato a fare acquisti. Qualche volta capita qualche piccolo inconveniente, che può riguardare la taglia o il colore, però il bilancio è altamente positivo, per cui continuerò a fare acquisti su questo sito.
Ho fatto molti acquisti sia di abbigliamento maschile, sia femminile sia prodotti di vario genere e mi sono sempre trovato bene. Se c'è un eventuale problema, viene risolto rapidamente. In base alla mia esperienza, la qualità dei prodotti è più che buona!
Over the last two years, I have attempted to order unique shirts from online companies that never arrived, so I was skeptical. Light In The Box is not that kind of site, Not only has every order been quickly expedited but every item is as it is described and illustrated.
I was hesitant on some items that were listed as "polyester" and thought, not for me. Until I ordered one. Their polyester is not the meltable fabric we remember. It is soft, subtle and looks extremely high end.
Do your self a favor and sign up for their mailing list. The flash sales are incredible.
I have nothing but good service & products so far no complaints. I will continue to shop LITB. Thank you
Everything came in perfect condition but the delivery time could of been better
The return policy for Light in the Box is shady at best. I ordered a dress - it was too long. I wanted to return it, but would receive 30% of the price back plus I would have to pay shipping back to China which means I would essentially receive $0 back. It was a lovely dress, but their return policies are so deceptively worded that a standard size and color became a "custom" dress although that was not indicated on the website. If you are certain of the size and color, you're probably ok. If not, stay clear. You will lose your money.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102639944 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 3 shirts for summer and I'm really happy with the products. All lightweight materials and true to size. I asked for the shipment 2 days early because one of the shirts is an Easter themed shirt and it was scheduled for delivery a day after Easter. I made the request and received the order a week before Easter! Yay!
I ordered sine sports clothing according to their size guide. What arrived was the equivalent of an XXLor larger size instead of a medium size. Also the material was cheap and not well constructed. Notcreally suitable for exercise clothing. I tried to return it fir refund but got nowhere. Lost 200$ +. Will never order from them again.
Very unhappy.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102657991 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Beau pull copie conforme du petit chien que j'avais ( un coton du téluar) j'adore merci
Everything I have ordered has been spot on and exactly as presented online. I think the prices are amazing, and the shipping is always quick. Highly recommend LightIn The Box.
While LITB refunded those 3 items I had no time to replace them for a wedding event. I ordered them the end of Jan. It took til the end of Mar to deliver & there was no time left b4 we had to leave for the event. I feel I can't always count on the manufs for good quality control. I would have liked the option to replace 1 of those items but wasn't given that choice. Meghan from LITB did reach out after this review & offered the shipping to be refunded of just under $26. I will give them another try, when I'm looking for a special dressy item.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102694796 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
All the products I ordered and received till now fulfil my expectancies. Fair delivery within established delays and good quality of products. I'll keep buying with pleasure at this online excelente shop.
The "Mushroom" solar lights were the best thing to place by the playhouse! It looks great! It was so easy to place the order and didn't take too long to receive it.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Lieber Kunde,
Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die Unannehmlichkeiten. Jetzt erhalten Sie schnell individuelle Hilfe.
Ich habe das Ticket Nr. 102875971 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre E-Mail-Adresse gesendet, die mit dem LITB-Konto verknüpft ist. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.
Es ist mir eine Freude, Ihnen zu helfen!
Aufrichtig,
Megha
Kundenservice Lightinthebox