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LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
Product arrived on time, was as described and other than the top being a bit tight met my wife's expectations.
Easy, fast order of warm and cozy sweaters which my daughter calls 'snuggly'. Great price and apparent good quality.
Fabric, size, color and price, all were very good. If delivery time is not important a worthwhile purchase.
As I said, experience was great! I'm sorry, but I'm not sure which Lightbox product you are referring to, so I don't know what to say about this product, but all the products I have received have been great!
Ho avuto unpiccoloproblema, ma è stato risolto in maniera veloce ed efficace
Spedizione veloce a precisa, sito consigliato per fare acquisti
Articolo come da descrizione web. Tempi di consegna buoni e imballo adeguato.
I received my items, one was way too big, another was way too small...
Shirts ordered were great. Good fit and I very much like the patriotic style. Will order again.
Good products, items arrive on time or early. Very pleased.
Excellent service and items arrived on time. Good quality items.
Les hice un pedido y uno de los jerséis que pedi de la talla M me lo enviaron de la talla XL
Estimado cliente,
Esta es Megha, supervisora de servicio al cliente de Lightinthebox.
Lamento mucho las molestias causadas. Ahora recibirás asistencia personalizada rápidamente.
He creado el ticket n.° 103147252 para su problema. El mensaje del ticket se enviará a su correo electrónico relacionado con la cuenta LITB. Por favor revíselo, estaremos esperando su respuesta.
¡Es un placer ayudarte!
Atentamente,
Megha
Servicio al cliente Lightinthebox
Cool stuff. Would be hard to find anywhere else. Shipping is a little slow, but it is worth it.
I was pleased with my order and the speed with which it arrived. I would say, however, that the picture on the website was a little off. It looked like a textured material when it was actually a silk screened material. Not at all bad, but different that my expectations.
They do not actually offer returns. They made me ship my order back to China, and I had to pay for my own shipping costs, which was $40. Then they wouldn't refund me the entire order price, only a portion of it. In the end it wasn't financially worth going through the refund process at all.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102620032 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Qualcosa discreto qualcosa è proprio scadente e diversissimi dalla foto
This shirt was part of my first order and was delayed from my other 3 items. With all your information you kept me informed on every step of the journey until it showed up at my door. No one else does that,LITB does. And you people are steps ahead of everything else. This is the first time I've ordered online I've been quite satisfied
Ordered items specifically that were listed with 3 to 5 day delivery. Been waiting several days. The site, until this morning listed my order as "pending" and "processing." My order still has not shipped. But I do have an approximate delivery date of about 8 to 10 days from now.
I, obviously? Have no idea about the quality of their items. But their shipping service is poor at best or down right dishonest.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Très bon système d'expédition. Bien contente jusqu'à maintenant.
Rychlost doručení, kvalita, doporučuji,seriózní jednání
Šaty nejsou tak jak jsem očekávala - materiál. Náušnice a řetízek se mi líbí.
Využila jsem příznivé ceny šatů, které jsou pěkné a praktické.
En un primer pedido hubo un error en la entrega pues mandaron mal color y talla de la ropa, lo cual se soluciono rápida y saisfactoriamente. En un segundo pedido todo llegó súper bien y rápido. Lo comprado era de buena calidad y exactamente como lo ofrecían. Muy contenta. Volverá a usar sus productos.
I ordered a product https://www.lightinthebox.com/en/p/abdominal-muscle-stimulator-trainer-ems-abs-wireless-leg-arm-belly-exercise-electric-simulators-massage-press-workout-home-gym_p*******.html?_ga=2.***********************************
But I received a very different version that I did not find on your site, I was sent this one that I found on another site. https://www.wingsbc.ca/products/ems-abdominal-muscle-stimulator-trainer-usb-connect-abs-fitness-equipment-muscles-electrostimulation-toner and was unable to contact customer service, I even tried to use Facebook to contact the company to no avail, even the customer service phone number is out of service.
To top it off, the product that I was sent, has physically caused me harm as I now have a few electrical burns on my torso, because someone changed the product, I have been injured.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered some shoes as a gift to my brother. They are nice shoes and he liked them, except the size was still too small. I could only get size 11.5, he wears a 12.5 to 13 size. So this was the only issue.
After trying on the dress it did not fit and the company would not except the return. I purchased the same dress one size up. The dress was not a custom order.
The hoodie I ordered was very nice. Great quality, but was a bit small for being labeled large. I would order it again only XL. Thank you for the valued product.
These guys are pretty good with the delivery and notifications about it. The sweater/hoodie/jacket that I purchased was not so bad, either. I recommend this seller! :)
Gain trust and grow your business with customer reviews.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102821904 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox