LightInTheBox

Ordering was easy although shipping id a bit slow. The cargo pants i ordered where a true fit. Nice design too!

I was pleasantly surprised at the clothing I received from Light in the Box for the money I paid. I have enjoyed wearing the items and have received compliments on most of the tops and dresses.

I've bought some light trousers and a polo T-Shirt always on line and at a nice price: I'm usually wearing those items even in such hot Italian weather during Summer

Paid for a pair of Cargo Shorts on May 30th. They said it was delivered on June 28th. Problem is, I never got it as it was delivered to the wrong address. PayPal refuses to refund my money. Stay away from LightInTheBox and PayPal.

Longer delivery than mentioned on first shopping image (mentioned with second stept of order), wig looking differently in real

I ordered two separate shipments from LightInTheBox as gifts for my wife. The combined orders totaled $3,276.67 pesos. They were given to her about 10 days after delivery and unfortunately for various reasons she did not like about 80 % of the clothes. They were unused and in their original shipping bags, so I tried to return them. I was surprised at the refusal to accept a return.

At first LightInTheBox refused to authorize the return because more that 14 days had past. I argued that 14 days is not enough time when giving a gift on a specific date and told them to cancel my account.

Only then did they relent and tell me that they do not offer return labels for merchandise sent back but I could sent the clothes back at my own expense. The other limitation besides me paying was that I must send them through the postal service but not an express carrier.

I had already taken pictures of everything and packed them ready to ship so took them to the main post office in Puebla, Mx. There I was told the least expensive cost to return the items to LightInTheBox was just over $2600.00 pesos! This was less than any expected credit I would receive from LightInTheBox so I would come out ahead just disposing the clothes locally.

Temu, AliExpress and Shein are much more customer service oriented and on the few items I have ever had to return, they were prompt in handling the return. I have deleted the LightInTheBox app from my phone and will never use or recommend them to anyone in the future. I would advise using a different merchandiser such as Temu, AliExpress ot Shein

The shirt arrived promptly after the order and fit properly. It is a bit longer and heavier than I expected, but still very useful.

I have bought a number of dresses, pant outfits from Lighting the Box
Their products are reliably well made a d fairly priced.

I ordered pants following the size guide and one of the pants is larger. Customer care refunded. Quick response.

Wow customer service is outstanding. The product is top quality. The colors are beautiful, do not fade or bleed onto other cloths when laundered. The fabric is absolutely wonderful. From the dryer does not come out wrinkled. I have 8 shirts love them all. If you have a ladies senior tummy order up a size.

The colours are very pale and pattern unclear compared to marketing photographs.
The printing on the fabric is of poor quality.
What to do?

All items I have ordered from this site, arrived promptly, and the quality of the items was always excellent.

There is a little issue with the sizes, they do not match the European sizes, in Europe I have size Small, where as in the LightinThebox my best sizes are Large or even Large

I find the shipping fee to be way too much however their products seem to be pretty good. The sizes run on the bigger side of the scale

I purchased men's cargo pants. Very good quality and delivery service was really quick. Packaging was good. I strongly recommend it.

I received something completely different from what I ordered. I emailed about it but did not receive any answer.

I had a very good experience for the quality of the goods purchased and the delivery.Thanks very much

STAY AWAY...I ordered two dresses from Light In The Box and sent them my measurements and was quite excited to receive the dresses however, when they arrived, they looked nothing like the pictures on the website and one of them had a zipper that was stuck, also the material was cheap and th dress was made of sequin and extremely poor quality. When I contacted the company they refused to take these $320 dresses back and offered me a 10% credit from the cost to buy something else from their company. Said they will not refund due to personal issues. This was my response to their return policy.
"As your email listed below states that you cannot accept the return for incorrect sizing not fit" or other Personal Reasons, the issue is not with the sizing nor is it personal. It's with the quality of the work that it is not the same dress and that the zipper on one of them that is also not the same dress is broken. This is not a personal issue. This is a design/quality Issue. I was sold something that you did not have. I am expecting a full refund due to this issue.

Please be reminded in this email we have also cleary stated that due to it is Made-to-Order item, we are unable to accept returns for reasons such as "incorrect Sizing, not fit" or other Personal Reasons.

DON'T BUY FROM THEM.

After my REAL review, they had the nerve to offer me 50% back on one dress. Are they for real. This is my response.
Thank you so much for your insulting response. I purchased two dresses from your company in good faith. I trusted your company to provide an excellent product not one that is NOTHING like what I agreed to purchase. I spent over $320 and I did so with great expectation of wearing a beautiful dress to my son's wedding. Instead I was sent a disaster. Not only are the dresses nothing like the picture one of them is defective with a bad zipper. As for the size, it was almost perfect and I am fine with the size however the craftsmanship is horrendous as well as the material and let's not forget the defective zipper. I believe that I have been scammed into buying something your company could not and did not produce. A full refund at this point is the only option.

I requested the replacement off 2 bras for a larger size, 2 dresses cotton for 1 Nr smaller size and retourn of polyester rosa dress back.
The respond of lady Eleonora was- 1. Retourn of my payment 30% to my Finance Institut, keep the items / or 2. Variant - give me 50% in form the BONs if I buy something next time. I decided myself for 1.variant/ payment of 30% back to my finance institut
THE NEXT eMAIL ANSWERED TO ME: « WE PAY TO YOU 25% IN FORM OF THE BONs FOR NEXT BUY AT US! »
This ist absolutely ENCROYABLE - this is LightInThe Box? Its one absolutt DARKNESS!
I am completly DISSAPOINTED!

Good quality, right size, every style, all I was looking for and one of the few company that deliver to Papua New Guinea! Thank you

Have bought quite a few clothes, and everything has been perfect.

I highly recommend LightInTheBox.

We ordered a LED cable. Easy ordered and fast delivery. We only miss a VAT invoice, because we ordered for our company in the Netherlands.

Muy buena experiencia en general: Talle correcto, tiempo de entrega, calidad y naturalmente precio

Very good experience in general: Correct size, delivery time, quality and naturally price