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LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
I love shopping on this site. There are always interesting offers and models in flash sales.
Deliveries are on time.
I found Light in the Box, very easy to deal with, kept me informed at all times during the purchases and delivery.
I just love everything about you
Your service is amazing and quick
Your products are brilliant
I'm over the moon with everything
A big thank you
What can I say
You solved a problem that I had very quickly
Your service is fantastic
I love your products
Just thank you
I received my items very quickly and I was very happy with the sizes and the quality of the items
The products are absolutely 💯 great quality. Love the color, style and most than everything costumer service experience was great, although the swim trunk is much shorter than expected.
I was impressed by the accuracy of your delivery time. I received my parcel right on time at a very low postage fee.
I give lightinThe box a very high rating because it exceeded my expectations,by that I mean the prices, the quality of the garments, and the timely manner in which it was shipped A+ all the way,even tracking was spot on, it's a pleasure doing business with you, thank you again
This mini lights are so wonderful small and have a very nice light …very good 👍
Delivery and speed perfect. 1 product perfect,Men's Pullover Hoodie Sweatshirt,, 2 product bad, Men's Hoodie Quarter Zip Hoodie
Easy to pay
Fast delivery With information where your parcel is in the delivery system.
Very fine quality of garment received.
It makes me sad that business is moving of of Europe.
We are ending as an Old museum in the future. Guess that business in Eu
Is not "hungry" enough.
I bought a cheap pen drive with a big capacity, working and as described.
I bought a winter jacket, it was fine, as described and cheap; the shipment was fast.
Everything worked good and I got a nice dress which I received in exchange for another dress I ordered but the color did not match. It went very quickly so I was very pleased and happy.
The finishing quality of your ring was very good. Only the gold polishing ilooks extremely faded
Decent quality waistcoat a bit big but still looks great.
Lamp very good. Sweatshirt very thin fabric, over all satisfied with every thing
Very nice quality product. Quick reply and good service! Will def buy some more. Very happy.
No solution was given, waited for a month already and still no item.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103125187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
A very pleasant buying experience
A large variety of items
Very nice, effective and helpful costumer service
Good Design, Good Quality Cloth and safe Delivery I look forward for more good designs in both male and female clothing
I have been having the WORST experience with LightInABox. Whatever you do pay a few dollars more elsewhere and DO NOT buy from them. Horrible customer service experience, tons of costs, inefficient returns.
Tip for consumers:
I have been having the WORST experience with LightInABox. Whatever you do pay a few dollars more elsewhere and DO NOT buy from them. Horrible customer service experience, tons of costs, inefficient returns.
Products used:
I have been having the WORST experience with LightInABox. Whatever you do pay a few dollars more elsewhere and DO NOT buy from them. Horrible customer service experience, tons of costs, inefficient returns.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I order size S. Fits but one size larger would I think better.
Easy to order, clothing good quality, good customer service
I'm excited to receive my order in order to see how it fit.
Gain trust and grow your business with customer reviews.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103194844 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox