• LightInTheBox

LightInTheBox

Write a Review

Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,101
Neutral
89
Negative
268
1479
See all photos
How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user nicholass2237
Australia
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

Good experience 👍 and good company as well sell good stuff

Thumbnail of user lukaszk38
Poland
1 review
0 helpful votes
  • Send Message
November 12th, 2024
Verified purchase

The clothes are great I recommend them to everyone

Thumbnail of user davidh14451
Michigan
1 review
0 helpful votes
  • Send Message
November 13th, 2024
Verified purchase

Everything seems to be great. Will buy again if they do not raise there prices. A+++++++

Thumbnail of user miroslawan
Poland
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase
• Updated review

I like style of this goods and colors. Prices are good

My good experience with Lightin The Box
April 24th, 2024
Verified purchase
• Previous review

Your goods are good quality and stylish. I'm very pleased with my orders.
You are dealing and deliver quick.

Thumbnail of user irenev127
Netherlands
2 reviews
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

The item looks really great and was fast delivered, I'm very happy with my purchase.

Thumbnail of user leav30
AE
1 review
0 helpful votes
  • Send Message
September 22nd, 2024
Verified purchase

As for my last purchase, I am not happy with the delivery date

Thumbnail of user peterk2019
Germany
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

Top products! Excellent quality! Always surprising motifs! Price is reasonable!

Thumbnail of user evaa268
Sweden
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

Bought 1st one black. Size perfect. Ordered two more in different colours.

Thumbnail of user makisa
Greece
2 reviews
1 helpful vote
  • Send Message
September 11th, 2024
Verified purchase

Very good shop with a huge variety of clothes. Fast shipment. All nice.

Thumbnail of user fransh6
Netherlands
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Nice product i am happy with it. Colours are like the picture when i select it. It fit like a second skin.

Thumbnail of user ahuvap1
Israel
1 review
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

I am very happy with the purchase of the products I ordered. Good quality and very affordable and beautiful products

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Hello Ahuva,

Thank you for your feedback! We’re delighted to hear that you’re happy with the quality, affordability, and beauty of the products you received. Your satisfaction is very important to us.

We noticed that your review rating of 1 star doesn’t quite align with the positive comments you’ve shared. If you could update your rating to better reflect your experience, it would be greatly appreciated and help others who are looking for honest reviews.

If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out.

Best regards,
Megha
Customer Service Lightinthebox

Thumbnail of user flaviam29
Ireland
1 review
0 helpful votes
  • Send Message
June 11th, 2024
Verified purchase

Some items are of very good quality and at really low prices (e.g., swimsuits), other items have turned out to be of low quality or poor material (polyester). Pay attention to the reviews and especially the photos taken by the buyers to get a good understanding of the products. If you follow the specials offers or time offers you can save a lot (If you're not in a hurry, save items to favorites or cart and check prices day by day).

Thumbnail of user tatianab103
Israel
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Excellent company, only very expensive delivery and therefore I limit myself in purchases

Thumbnail of user marcin.
Texas
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Good quality, nice color, ideal for summer time, but not only...

Thumbnail of user minasg
Cyprus
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

For my order the 2 items i have ordered were larger than the normal size. In my review posted for the order i mentioned this fact. The response of Lightinthebox was immediate and they offer me fair alternatives to mitigate this, offering to send me the same products at smaller sizes that will fit me for free.
I am very satisfied with their response and alternative options offered to me.
I will continue shopping with Lightinthebox as my experience is very positive.

Thumbnail of user bobo196
New Zealand
3 reviews
0 helpful votes
  • Send Message
June 28th, 2024
Verified purchase

Mainly positive however I can't find any "$#*! Trump" T shirts. You only seem to stock "$#*! Biden" T shirts. Why is this,not a good look for you guys

Thumbnail of user stevel2676
Spain
1 review
0 helpful votes
  • Send Message
August 27th, 2024
Verified purchase

Product arrived early,good quality,value for money,I am well pleased

Thumbnail of user carolk1602
Texas
2 reviews
0 helpful votes
  • Send Message
June 27th, 2024

I would strongly suggest not buying anything from this company. I originally ordered this polo in size XS because that was the size indicated by their sizing chart. It was too small, so I exchanged for a size Small. They told me to keep the first one and they sent another. Oddly enough, though the Small was a bit larger across, it was shorter and had smaller arm openings than the size XS. In the photo, the shirt on the bottom is the XS, the shirt on the top is S. I requested a refund since neither of the shirts were of any use to me. They very politely responded that they would send a refund for my purchase when they received the return. It was my responsibility to pay for shipping it to CHINA! (even though it was shipped from a US location.) They estimated the shipping charge to be between $10 and $40. Alternatively, they would refund 30% of the purchase price. So, basicly, it cost me $33 to have the experience of dealing with them for the past several weeks. Too bad, sure would have liked to have a polo that fit. They are cute. UPDATE: Upon seeing my review, Lightinthebox contacted me and indicated that they would refund my money if I would revise my review. After the refund was received, I went back to their site to revise the review and found that it had been removed. You should be prepared to have to be persistant with this company to be sure that you are treated fairly.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102923903 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user harryg489
Canada
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

Items are as advertised - correct fit and good quality.

Thumbnail of user mikeb3869
Illinois
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Product...shirt was of good material
Though i bought the shorts to match...the shirt was more of a deep blue with a silvery hue. Very much different than the black I had ordered but it still kinda matched..

Thumbnail of user paulh2898
Hong Kong
2 reviews
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Fast and reliable service with excellent products. I will recommend and use this company again!

Thumbnail of user samuelf474
France
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

All IS good. No pb to command and receive. I will command next with pleasure.

Thumbnail of user jeanm1707
Canada
1 review
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

Found this shopping experience a year or so. I can find almost any item I need (or don't need)

Thumbnail of user kathyp1425
California
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Ordered 5 dresses. 4 of them are too small. They do not do free returns like Shein. It would cost me to much to send back so they are refunding 40%. OR, They will give you 60% in "Reward" money. But what they don't tell you ahead of time is that what you buy with your "Rewards" has to be at least double the amt of your rewards.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Thumbnail of user arronc20
GB
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

Recived shorts easily 3 sizes to big, hard to tell as no tag inside?! Took on holiday opened package and wow couldnt do anything about it till i got back. Then i got my returns policy had run out... never buying from lighbox again

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102859068 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

Spread the word. Tell your friends what companies they can trust. Sharing is caring.

Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

How do I know I can trust these reviews about LightInTheBox?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LightInTheBox?