• LightInTheBox

LightInTheBox

Write a Review

Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,101
Neutral
89
Negative
268
1479
See all photos
How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user charlenef194
Canada
1 review
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

I was quite pleased with this dress! I love the color and how it fit! It is perfect for summer wear and one can either wear it dressy or as casual wear! It was also delivered early, which is another bonus to buying this dress! Thank you, Charlene

Thumbnail of user ericc2196
Belgium
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase
• Updated review

Size and quality ok. Not so happy with the color...

Nice expereince with LITB
October 10th, 2023
Verified purchase
• Previous review

- I like the products proposed
- Easy to order
- Fast delivery

Thumbnail of user lindaj2443
California
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase
• Updated review

Customer service is excellent
Items are if good quality

Great customer service and support
May 28th, 2024
Verified purchase
• Previous review

Custom Service and support are great. The immediate response regarding returns were great

Thumbnail of user traceyc43
New Zealand
2 reviews
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Great t-shirt, comfortable to wear. Lots of comments on the humour.

Thumbnail of user murlin
India
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

All products are awesome. The shipping and delivery is super quick and fast. Payment options are really trustworthy and simple.
All dreams come true here

Thumbnail of user lindam4455
Canada
2 reviews
0 helpful votes
  • Send Message
June 5th, 2024
Verified purchase

I am a new comer for on line shopping so I am always looking for a user friendly,reliable honest service representable personel who give you the impressions that they care about keeping their customers satisfied.Light in the box has not been a disappointing site to shop,you order on line and they keep in touch thru out the shipping process without and they are ready to help out with any problems that may arise until you receive your package at home.Thank you lit in the box for giving no stress reliable service.

Thumbnail of user isaacn97
Israel
1 review
0 helpful votes
  • Send Message
May 28th, 2024
Verified purchase

Have ordered bicycle trousers recently and totally satisfied with quality /look and size of my order/
Also shipment time was good and their customer service very quick and efficient.
Will definitely use them again for future needs

Thumbnail of user glenl218
California
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Two dresses did not fit their size marking even remotely. Suppose to be 3 Xs and they were no where near close to that size. More like x large or maybe a 1x. Read review on another one so ordered larger 6x and it fits

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856848 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user brigitan3
Czechia
1 review
0 helpful votes
  • Send Message
October 29th, 2024
Verified purchase

Ve vašem katalogu je vše přehledné, pěkně popsané a líbí se mi že hned víte, jaká velikost je k danému produktu k dispozici. Škoda, že musím platit tak velkou částku za dopravu. Ale chápu to. Většinou jsem s výrobky spokojena. (Někdy neodhadnu materiál) Máte zajímavé a pěkné věci.

Thumbnail of user jnosnm
Hungary
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

A termékek azt tudják, amit az ajánlat alapján vártam, a szállítás - bár expressz szállítást kértem - a feltételekhez képest egy kicsit késett, de nem annyit, hogy kellemetlen lett volna. A futár pontos volt, utdvarias, tehát összességében elégedett voltam.

Thumbnail of user normarosab
Italy
1 review
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

In LightlnTheBox ho trovato articoli introvabili da altri siti specie riguardanti accessori per serate e/o occasioni particolari ( serate musicali, cerimonie eccetera) e sono rimasta soddisfatta.Anche per i tempi di attesa.Consigliato.

Thumbnail of user fortunatop
Italy
1 review
0 helpful votes
  • Send Message
October 18th, 2024
Verified purchase

Ho acquistato vari capi di abbigliamento e mi sono trovato sempre bene. L'organizzazione di consegna è sempre stata rispettata. I modelli sono veramente attuali. Agli inizi ho commesso qualche errore nel scegliere la taglia ma poi è diventato facile e non ho commesso più errori. Le stoffe sono veramente belle nei colori. Quindi continuerò ad ordinare tanti altri articoli sia per la casa che per la nostra famiglia.

Thumbnail of user timothyb995
Florida
2 reviews
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

I recently purchased two XL shirts from LightInThe Box and only one of them fit correctly. I completed a questionnaire and advised of the issue. However, instead of offering to exchange the shirt for another size I received a $.80 credit towards a future purchase. That was total BS and I will not purchase from them again.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856852 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user richardn1706
Canada
1 review
1 helpful vote
  • Send Message
June 22nd, 2024

Ordered a men's shirt from Lightinthebox. My size is large and so I ordered extra large to be safe. When I tried the shirt on I could not do the buttons up. It was way too small for an extra large shirt. I tried to return it and received an email from Lisa Sandoval advising that I would have to return the shirt to China and the cost of postage to do this is very expensive. She offered a "partial refund" for the inconvenience and without having to return the shirt. We accepted this offer but no partial refund has been forthcoming and Lina has gone AWOL. She doesn't respond to several emails and I am very dissatisfied with this company. Very poor business practices and not trustworthy. DO NOT DO BUSINESS WITH THEM OR TRUST LINA SANDOVAL'S PROMISES.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Thumbnail of user mjf21
MJ F.
Netherlands
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase
• Updated review

Ik ben nu al een aantal jaartjes klant.
De website heeft veel variaties,ik kijk elke dag naar de leuke producten.
Ik ben ruim tevreden,klantenservice zijn meedenkend,TOP.
Maar voor mij is LightInTheBox betrouwbaar.

Mooie website
July 9th, 2024
Verified purchase
• Previous review

Ik ben jarenlang fan van lightinthebox.
Er is veel variatie op de webwinkel.ik raak niet uitgekeken.
Ik krijg mijn bestellingen altijd binnen.
Nooit geen problemen,en als er iets niet goed gaat,bv ruilen of terugbetaling word ik goed door de klantenservice geholpen,vandaar 5 sterren en lightinthebox is voor mij ook betrouwbaar geworden.

Leuke website
October 17th, 2023
Verified purchase
• Previous review

Ik ben al een aantal jaartjes lid van LightInTheBox.
Mijn pakketten zijn altijd op tijd.
Contact met klantenservice is altijd goed.ticket ingediend en de volgende dag antwoord.,En een leuke website,met heel veel keus.
Daarom voor mij 5 sterren.

Thumbnail of user patriciau730
Belgium
1 review
0 helpful votes
  • Send Message
September 18th, 2024
Verified purchase

Vous présentez de beaux articles sur les photos qui m'attirent. C'est pour cela que je commande chez vous. Et je ne suis jamais déçue. Je prends toujours une taille au-dessus pour être sure et tout me va bien. Les vêtements sont jolis, de belle qualité et à un prix raisonnable.

Thumbnail of user thomasr2661
Virginia
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

They have a large variety of products, the quality is usually very good and the prices are incredible.
I purchased 2 new shirts and they arrived on time and were packaged well. The fit is very good and they look quite stylish!

Thumbnail of user patriziaf11
Italy
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

We have received the goods in advance.
All was perfect and pretty. Sizes are perfect.

Thumbnail of user claudinep32
Hungary
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Très bon produit puisque j'en ai acheté 3 différentes couleurs toute fois la couleur de la robe ne correspond pas du tout a la photo car sur la photo c'est un violet très intense et à l'arrivée elle est vieux rose du coup j'avais acheté des chaussures violette et ça ne va plus donc j'ai gaspiller de l'argent puisque j'ai été obligé de racheter d'autres chaussures et du coup pas chez vous car j'avais 4 jours pour trouver ces chaussures très déçu sûr ce point de vue car je sais qu'il peut avoir une légère nuance mais la c'est carrément une autre couleur elle ne me plaît pas du tout car cette couleur ne me va pas du tous vous la renvoyer me coûte plus cher que la robe donc on fait comment car même les photos des commentaires elle est violette donc une erreur de votre part un autre envoi avec une robe vraiment violette

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Cher client,

Voici Megha, superviseure du service client, Lightinthebox.

Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.

J'ai créé le ticket n° 103067602 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.

C'est avec plaisir que je vous aiderai!

Sincèrement,
Megha
Service client Lightinthebox

Thumbnail of user diannh37
Belgium
1 review
0 helpful votes
  • Send Message
August 7th, 2024
Verified purchase

No problems with ordering. Great prices on merchandise I like and want.

Thumbnail of user manuelg177
Mexico
2 reviews
0 helpful votes
  • Send Message
September 18th, 2024
Verified purchase

Les envié un mensaje a Customer Servicie diciéndole que en mi ultimo pedido nunca me dijeron el costo del flete y me lo cargaron, esta mucho muy alto ese flete, pero no me contestaron para ver si me hacían un reembolso por ese flete. Espero su respuesta. Saludos y gracias por atender este mensaje

Thumbnail of user emilioc96
Italy
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

Non pensavo che mi sarei trovato così bene. Ho subito riacquistato. Esperienza positiva. Li consiglio, ma bisogna portare pazienza per la spedizione che parte dall'altro emisfero del mondo ma arriva... con calma ma arriva...

Thumbnail of user carlap442
Texas
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Love all the items I have purchased. The fabrics are great as well as the fit. The styles are fashion forward.
The only problem I have is the time it takes to receive the order. Will continue to purchase.

Thumbnail of user malwinak1
Norway
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Good product, very fast delivery. Been looking for it go a long time.

Thumbnail of user gabrielem44
Germany
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

The communication with the customer Service is very good.
The dresses I ordered are as pretty as shown in the onlineshop and also the size tabel is a great help.
One dress is not so nice for me and I regret hthat the sending back is a little bit complicated.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

Spread the word. Tell your friends what companies they can trust. Sharing is caring.

Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

How do I know I can trust these reviews about LightInTheBox?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LightInTheBox?