LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
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This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
I was quite pleased with this dress! I love the color and how it fit! It is perfect for summer wear and one can either wear it dressy or as casual wear! It was also delivered early, which is another bonus to buying this dress! Thank you, Charlene
Size and quality ok. Not so happy with the color...
- I like the products proposed
- Easy to order
- Fast delivery
Customer service is excellent
Items are if good quality
Custom Service and support are great. The immediate response regarding returns were great
Great t-shirt, comfortable to wear. Lots of comments on the humour.
All products are awesome. The shipping and delivery is super quick and fast. Payment options are really trustworthy and simple.
All dreams come true here
I am a new comer for on line shopping so I am always looking for a user friendly,reliable honest service representable personel who give you the impressions that they care about keeping their customers satisfied.Light in the box has not been a disappointing site to shop,you order on line and they keep in touch thru out the shipping process without and they are ready to help out with any problems that may arise until you receive your package at home.Thank you lit in the box for giving no stress reliable service.
Have ordered bicycle trousers recently and totally satisfied with quality /look and size of my order/
Also shipment time was good and their customer service very quick and efficient.
Will definitely use them again for future needs
Two dresses did not fit their size marking even remotely. Suppose to be 3 Xs and they were no where near close to that size. More like x large or maybe a 1x. Read review on another one so ordered larger 6x and it fits
Ve vašem katalogu je vše přehledné, pěkně popsané a líbí se mi že hned víte, jaká velikost je k danému produktu k dispozici. Škoda, že musím platit tak velkou částku za dopravu. Ale chápu to. Většinou jsem s výrobky spokojena. (Někdy neodhadnu materiál) Máte zajímavé a pěkné věci.
A termékek azt tudják, amit az ajánlat alapján vártam, a szállítás - bár expressz szállítást kértem - a feltételekhez képest egy kicsit késett, de nem annyit, hogy kellemetlen lett volna. A futár pontos volt, utdvarias, tehát összességében elégedett voltam.
In LightlnTheBox ho trovato articoli introvabili da altri siti specie riguardanti accessori per serate e/o occasioni particolari ( serate musicali, cerimonie eccetera) e sono rimasta soddisfatta.Anche per i tempi di attesa.Consigliato.
Ho acquistato vari capi di abbigliamento e mi sono trovato sempre bene. L'organizzazione di consegna è sempre stata rispettata. I modelli sono veramente attuali. Agli inizi ho commesso qualche errore nel scegliere la taglia ma poi è diventato facile e non ho commesso più errori. Le stoffe sono veramente belle nei colori. Quindi continuerò ad ordinare tanti altri articoli sia per la casa che per la nostra famiglia.
I recently purchased two XL shirts from LightInThe Box and only one of them fit correctly. I completed a questionnaire and advised of the issue. However, instead of offering to exchange the shirt for another size I received a $.80 credit towards a future purchase. That was total BS and I will not purchase from them again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102856852 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered a men's shirt from Lightinthebox. My size is large and so I ordered extra large to be safe. When I tried the shirt on I could not do the buttons up. It was way too small for an extra large shirt. I tried to return it and received an email from Lisa Sandoval advising that I would have to return the shirt to China and the cost of postage to do this is very expensive. She offered a "partial refund" for the inconvenience and without having to return the shirt. We accepted this offer but no partial refund has been forthcoming and Lina has gone AWOL. She doesn't respond to several emails and I am very dissatisfied with this company. Very poor business practices and not trustworthy. DO NOT DO BUSINESS WITH THEM OR TRUST LINA SANDOVAL'S PROMISES.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Ik ben nu al een aantal jaartjes klant.
De website heeft veel variaties,ik kijk elke dag naar de leuke producten.
Ik ben ruim tevreden,klantenservice zijn meedenkend,TOP.
Maar voor mij is LightInTheBox betrouwbaar.
Ik ben jarenlang fan van lightinthebox.
Er is veel variatie op de webwinkel.ik raak niet uitgekeken.
Ik krijg mijn bestellingen altijd binnen.
Nooit geen problemen,en als er iets niet goed gaat,bv ruilen of terugbetaling word ik goed door de klantenservice geholpen,vandaar 5 sterren en lightinthebox is voor mij ook betrouwbaar geworden.
Ik ben al een aantal jaartjes lid van LightInTheBox.
Mijn pakketten zijn altijd op tijd.
Contact met klantenservice is altijd goed.ticket ingediend en de volgende dag antwoord.,En een leuke website,met heel veel keus.
Daarom voor mij 5 sterren.
Vous présentez de beaux articles sur les photos qui m'attirent. C'est pour cela que je commande chez vous. Et je ne suis jamais déçue. Je prends toujours une taille au-dessus pour être sure et tout me va bien. Les vêtements sont jolis, de belle qualité et à un prix raisonnable.
They have a large variety of products, the quality is usually very good and the prices are incredible.
I purchased 2 new shirts and they arrived on time and were packaged well. The fit is very good and they look quite stylish!
We have received the goods in advance.
All was perfect and pretty. Sizes are perfect.
Très bon produit puisque j'en ai acheté 3 différentes couleurs toute fois la couleur de la robe ne correspond pas du tout a la photo car sur la photo c'est un violet très intense et à l'arrivée elle est vieux rose du coup j'avais acheté des chaussures violette et ça ne va plus donc j'ai gaspiller de l'argent puisque j'ai été obligé de racheter d'autres chaussures et du coup pas chez vous car j'avais 4 jours pour trouver ces chaussures très déçu sûr ce point de vue car je sais qu'il peut avoir une légère nuance mais la c'est carrément une autre couleur elle ne me plaît pas du tout car cette couleur ne me va pas du tous vous la renvoyer me coûte plus cher que la robe donc on fait comment car même les photos des commentaires elle est violette donc une erreur de votre part un autre envoi avec une robe vraiment violette
* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103067602 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
No problems with ordering. Great prices on merchandise I like and want.
Les envié un mensaje a Customer Servicie diciéndole que en mi ultimo pedido nunca me dijeron el costo del flete y me lo cargaron, esta mucho muy alto ese flete, pero no me contestaron para ver si me hacían un reembolso por ese flete. Espero su respuesta. Saludos y gracias por atender este mensaje
Non pensavo che mi sarei trovato così bene. Ho subito riacquistato. Esperienza positiva. Li consiglio, ma bisogna portare pazienza per la spedizione che parte dall'altro emisfero del mondo ma arriva... con calma ma arriva...
The communication with the customer Service is very good.
The dresses I ordered are as pretty as shown in the onlineshop and also the size tabel is a great help.
One dress is not so nice for me and I regret hthat the sending back is a little bit complicated.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102856848 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox