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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

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Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

See critical reviews

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user brucer768
Oregon
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

Delivered as expected. Great product with a speedy delivery.

Thumbnail of user roberts10231
Canada
1 review
0 helpful votes
  • Send Message
March 13th, 2024
Verified purchase

I have ordered twice from LITB. The first time I was pleasantly surprised and satisfied with the fit and quality of the clothing. The second time I was a bit disappointed with the fit and the quality. I ordered 2 tshirts that were too large, and the linen shirts I ordered were made of a very thin fabric. So it's a bit of a gamble since you can't try on before you buy, but the price makes it worth the gamble.

Thumbnail of user miloslavm1
Czechia
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Nákup na Lightln The Box je příjemný relax a ceny jsou dobrou zprávou pro nakupující.

Thumbnail of user irinaf48
Latvia
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Отличное качество товаров. Доставка быстрая и качественная.

Thumbnail of user richardf2726
Belgium
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Prachtige hemden, perfecte maat, prijs-kwaliteit O.K., ten zeerste aan te bevelen.

Thumbnail of user scottd984
Montana
2 reviews
0 helpful votes
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March 26th, 2024
Verified purchase

Your things run small. I ordered a bigger size than I would do and still small. I have contacted you for a return label. Im not going to keep items that don't fit. I want a refund of my purchases.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102643984 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user patricks1963
Mississippi
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Items that I have ordered are good quality and the shipping is always fast compared to other companies.

Value
Shipping
Quality
Thumbnail of user rebeccaw2093
Virginia
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

Could you please let me know if you have received my return item? I have not gotten an email saying so yet? It's been a week. Otherwise the experience was fine.

Thumbnail of user kinjalm1
Singapore
1 review
0 helpful votes
  • Send Message
March 6th, 2024
Verified purchase

HI,

This was the 1st time I ordered clothes from LightInThe box and am very disappointed with the quality and service. The products were of very bad quality and not my size and I initiated the return request immediately. My order number is **************. It's been a week now and I haven't heard back.

Would appreciate if someone can look into this and REPLY!

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Thumbnail of user pault2190
Belgium
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Almost everything is right size, as in the pictures, bright colors, easy to maintain and secured delivery

Thumbnail of user ricardoc517
Argentina
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

EXCELENTE CALIDAD Y COMPORTAMIENTO DE LA PAGINA, UN POCO LENTO LA RECEPCION DEL ENVIO

Thumbnail of user marks7154
South Carolina
1 review
3 helpful votes
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February 13th, 2024

I purchased two pairs of pants. They do not even resemble the pants advertised both in fitment and style. My body shape is the same as models on images, so the garments should have resembled what was shown. Not even close. They look so cheaply made and hang like a potato sack instead of the slim look advertises. I have tried for over 2 months to get my money refunded only to hear nothing back other than I can use the money for purchase of more of their cheap products. I now see after sending multiple requests from day one, that their policy for credit card refunds has expired. And miraculoulsy I now no longer have an account with lIght in the box. Anyone want to buy a cheap couple pairs of crappy pants for really really cheap. Not even worth the postage.

Tip for consumers:
Terrible customer service, vague refund policy for cheaply made products falsely advertised.

Products used:
Pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102443835 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user carlar456
Georgia
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase
• Updated review

I am a return customer for light in the box, and I have been very pleased with all of the purchases that I have received. They are good quality and a good value for the money.

Excellent product
March 26th, 2024
Verified purchase
• Previous review

I have ordered several things through light in the box, and I've been very pleased with my purchases.

Thumbnail of user steven1041
Missouri
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

The last items I received from you, the package was opened then re tapped shut. Luckily there was nothing missing or damaged.

Thumbnail of user marilyns1138
Washington
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

I ordered a pair of pants in light pink and when they came, they were an orange color. I contacted light in the box and they made it right. I am happy with their Customer service.

Thumbnail of user gregj484
Connecticut
1 review
0 helpful votes
  • Send Message
March 6th, 2024
Verified purchase

I bought a 27 dollars. I ordered 3XL and they were at best L. I paid the extra money figuring they would be higher quality, I was wrong. I can buy American Eagle shorts for 10 dollars more and they are top quality.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102562186 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user deannac356
Canada
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

Always getting led around the bushes to try & return 2 items. This is really colouring my view of Light In The Box

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102694800 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user bergerssporthotelsaalbachk
Austria
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

Es gibt 3 Größen
Leider kann man diese nicht einzel bestellen, sind im Dreier-Pack

Thumbnail of user amyo1008
Washington
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Good product at a good price delivered in a timely manner

Thumbnail of user pamm1177
Washington
1 review
0 helpful votes
  • Send Message
February 12th, 2024

Despite following the sizing chart and taking measurements, my dress didn't fit me that I ordered from the bridal section for the mother of the bride. I bought two and neither fit. I didn't following the "order a size up" advice. I measured. No luck. I went to return and was told they were "custom made for me", which I find very hard to believe because custom making to me means someone asks for your measurements and makes an outfit following those measurements. I wasn't asked for my measurements. I just followed the recommended "how to measure yourself to make sure you order the right size according to our chart" directions. They didn't want to return my items. Spent $370 and shipping. Taking them off my order list and spreading the word. Better off finding a sale at a local shop or by a reputable designer online. Fighting this one.

Tip for consumers:
Not worth buying overseas.

Products used:
Neither products were ever used. They didn't fit according to their sizing chart.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102430678 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user anibalj9
Canada
1 review
3 helpful votes
  • Send Message
February 1st, 2024

Stay away from this online business. It's just terrible. Their products are $#*!, and once you get them you're stuck. For a refund you have to ship the product back to China and pay for the whole thing - which doesn't make sense given the prices of what they're selling. Stick to Amazon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102395885 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user peggyp447
Virginia
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

I am happy with all of the blouses except one. However LITB trys hard to please. When the order took longer to arrive, they gave me a percentage of my money back. Overall my experience is positive.

Thumbnail of user roberth7300
Kansas
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

I am very pleased with my purchase. Very good quality at a value price. I would recommend this vendor without question.

Thumbnail of user vachonf
Canada
1 review
0 helpful votes
  • Send Message
July 17th, 2024
Verified purchase

La plupart du temps marchandise de très bonne qualité le temps d'attente n'est pas trop long.

Thumbnail of user lisal3803
Lisa L.
Hong Kong
1 review
0 helpful votes
  • Send Message
May 9th, 2024
Verified purchase

Shipping time 2 weeks+, good quality. Will purchase again

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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