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LightInTheBox has a rating of 4.0 stars from 13,401 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
Had blouse besteld 2 maten groter maar toch te klein dus reviews klopte niet want stond als goed aangeschreven terwijl blouse toch nu nog veels te klein was ook al had ik grotere maat besteld
Very pleased with both items received. A pair of Shoes and a jacket. Cannot wait for the jacket to return from having the sleeves shortened.
Producto excelente, mejor de lo que esperaba! La calidad de la camisa es muy buena, al igual que la gráfica!
Got my 3 tops and these ones actually fit this time. Good quality and they look really nice. Was my second time ordering and was a bit Leary as first order nothing fit. Happy with this order.
Ordered items according to size charts and everything was too small. Did get a refund for items but Leary of ordering now cause can't trust the sizing.
Best and cheap prised site so far.
I love the quality of the stuff
Just fine order but I got all black magnets when I thought they were assorted colors. Must have hit wrong button
It was easy to purchase, and the waiting process took longer than expected, but my item was delivered in one piece and it was to detail of the picture
LightInTheBox is the best place to order online. Delivery on time... Customer care Services response rapid & helpful. All orders at reasonable prices... Materials skin friendly.
I love to patronize Light In The Box at all time... It's a great place to order...
The style and prices of your men's clothing are great as well as the women's.
I ordered the shirt for my son-in-law, David. He loves it!
I was very happy with the service I received.
I will never buy anything from them again. Choose for yourself but read on!
A beautiful and fast website to order everything
--> the customer is king!
Very long delivery time
--> customer becomes a prince
Delivery incomplete
--> customer is no longer a nobleman
Returning delivery
--> very unclear which routing and after 3 emails finally clear
They actually do not want to deliver
--> many discount proposals
Return and then your money back actually total discouragement so now everything except customer
--> costs nl 50.00! Just about more than the value.
All in all, treated like anything but a customer at the door and at the end of the journey!
Tip for consumers:
Never buy again
Products used:
Nothing of the clothes, they ara bad quality
Beautiful style clothes. Correct quality, large size, good price, fast shipping to Belgium
Nicely made. True to advertised size. Arrived relatively quickly.
Thanks!
Placed order 1/4/2024, today is 1/26/2024 and they say they're "processing my order". I have inquired several times asking why they took payment but did not ship my order. They keep moving the date then still don't ship the order. Now they emailed saying one of my items is no longer in stock and want me to pick something else! It's simple, if you're not going to send what I paid for then refund me! I get no response from them. My next move is to dispute this with PayPal or my bank to get my money back.
UPDATE:
Light in the Box always responds to bad reviews with the exact same response but does not actually make any attempts to resolve issues.
The latest information on this is that the "DO" have this item but have raised the price by 475%. If I am willing to pay $172.99 for the same item, they advertised at $37.99 then suddenly they have it in stock.
Tip for consumers:
They refused to send what I paid for unless I would pay an additional $135.00. The item was originally $37.99 and they claim it is out of stock, yet they ARE currently selling this very same item for $172.99. This is a 475% markup after taxes. I say again 475% over the original selling price!!!!!!!!
It's cheaper on Amazon and you will at least get the item and (I dare say) a LOT faster than 4-6 weeks waiting on shipping.
Products used:
None they refused to send what I paid for unless I would pay an additional $135.00. The item was originally $37.99 and they claim it is out of stock, yet they ARE currently selling this very same item for $172.99.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102377707 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Good product for the money nothing to complain love the quality of the shirts will buy it again
Excellent prices and good quality products so far so good keep up the great work and the great prices
I recently purchased two elegant
Women's tracksuit dresses:
One black with rhinestones, beautiful, tight, perfect fit;
Another green with a very refined pattern, soft model, beautiful.
Both very chic overalls, at a very affordable price. Fast delivery. Prompt and very good assistance.
I am very happy with this supplier.
As always prompt delivery, excellent customer service, would recommend buying from them.
I've ordered about 10 times from these guys. The bike jersey's, shorts, novelty items, ear buds, holiday decorations, etc. all came in as described on their web page. The only catch is you have to wait for the stuff longer than week. I usually get my stuff in about 8-10 days, but given the prices and the quality it's worth it.
The product received is average in quality and on top of that, dispatch take very long and delivery take long days to arrive.
In past, delivery is fast and cheap, but now it takes almost a month to receive.
I bought this watch to measure my blood sugar it's fairly close to what my blood stick is so it's good enough where I don't have to do the bloodstick everyday I do it every 3 days The other two days I deal with my watch
Product quality is very bad. Don't buy from them. You will lose your money. All shirts I bought are of polyster and the sizes are wrong.
Products used:
T shirts
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I received products good material, some size issue try to reach customer service by email. Very slow feed back for refund. I submitted for return request but they says it will take 30 days to process. Size of one dress is smaller then mention on website also color of dress is darker then shows on web picture, return policy is not good.
Products used:
cloths
I ordered four pair of same size shoes at the same time. They all came in a same package.
One out of the four pairs was too tight. Tried to send that pair back soon after receiving, but, unable to complete; after filling out the online return info, clicking the submit button went nowhere. Tried it several times, no result. I tried the process again on another device, same thing - hitting the "submit" button did not do anything.
Now I am out of town, trying again. Went on the website, clicked on forgot my password. It says an email was sent, but, nothing came, not even in junk mail.
Totally unsatisfactory experience!
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102427865 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox