LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
La guirlande Halloween fonctionne bien
Pour la décoration de porte Noël, pas encore installée avant le 15 Décembre
I like both the shirts received, and the polo shirt received.
Your products are very good...but unfortunatly I cant say the same about your delivery system.So until you have solve the problem,I will proceed to cancel all the ongoing purchases I have pending and wont be making any more.
I had ordered two dresses, to choose one for a wedding. They arrived very quickly, I opened them and saw that one outfit had a wrap that wasn't quite the right color, which I offered to send back. I received a message telling me to keep the dress, and my money was returned.
The other dress and wrap are perfect, I am very pleased. Thank you for your timely response and I will look forward to shopping again with LightInTheBox!
Much better response than I have got in the past thank you
Nagyon szeretek itt vásárolni, mert mindig megkapom a rendelt árut. A minősége kiváló.A fizetés nagyon biztonságos.A választék nagy,tudok választani. A szállítás gyors. Mindenkinek ajánlani tudom hogy itt vásároljon.
I found your site and since I found it, I just looking at the clothes for myself and also for my wife. Price, quality and originality thats what Im looking for...
When I order articles they come in a timely manner. When there was a problem you solved it fast and always kept me advised as to what was going on. Products where as they appeared and family where very pleased with them.
I am pleased with the items I have received. I bought a shirt and a phone case from this website, they're great quality.
Although hard to get the size right as I have large calf's so usually need a size bigger for the side zippers. Love the mixture of colours on the boots and get lots of compliments on them. Love strolling through your online site as you can't get these colourful boots in the stores and the prices are reasonable,
This was a first time, but not my last. Good value and on time with good tracking on my order. Highly recommend
I ordered an inexpensive dress and a bracelet as I wanted something for a wedding. The dress I
Ordered came on time was ok quality for the price the dress fit but knee length on me hung to the floor
And the jacket was way to small. I ordered an XL,. In a Canadian Store A 14 OR 16 would have fit fine. I oved the styles but could not get over the thought that if I Measured for custom and got it wrong I would out several hundred dollars. I hated that the web site would not show me the dress I liked in the colour I Wanted. I will try again when there is more time to try non custom sizes and return. I did not return the inexpensive dress as I would be paying so I gave it to
The resource store maybe someone else can use it. Also the web site could be more user friendly
Products used:
kept the bracelet
I like buying from Lightinthebox.I find the prices right and the service and delivery good and fast...
The company made it right for me so give them a five stare rating
Was very disappointed with the suits I received. I ordered 3 and none of these really worked. One the top was really small but bottoms were ok. The sizing was not true to fit. Will not be ordering again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102694815 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Aufgrund der Transportwege, dauert die Zustellung natürlich etwas länger (10-14 Tage). Qualität, Passform und Farben sind so wie erwartet gut. 👍
I ordered a sage prom suit for my son senior prom 4/12/24 and didn't receive in in time, despite me paying for it to be here the lasted 4/12. Had to purchase a second outfit instead and now I have to go throught the return process because when it arrives prom will be way over. Thanks for the headache and stress.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have always liked the products that I have received from this site, even though it seems the shipping and processing fees are a bit excessive. In fact, they are almost as costly as the product itself.
I was pleased with my order looking forward to order again. Just wish you guys had a way that you could Express it faster.
Out of 7 items ordered all items either not close to looking like picture and or sizing was totally wrong. Want to return but can't get anywhere with company. Would not buy again. FYI. One item the necklace was fine. Have been in contact with LITB and they have solved my issues satisfactorily. THANKS
Products used:
Necklace
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102694651 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I need to exchange or return some of the things I ordered because they are smaller than expected. It is very hard to get hold of anyone and you have to pay to get connected through a computer phone. If I can give then lower than 1 start I would! Do not purchase from this site.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102660983 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The tops are as described, great quality and actually fit. The size charts are weird, but it worked for me with this company.
Product was as described and fitted with no problems
Size indicator correct
Delivery exceptional.
Will shop again in the future
I ordered two shirts for my husband. The one we received was a perfect fit and he really liked it; however, we were disappointed that the second shirt order was cancelled due to a supply issue.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702351 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox