• LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user dalea362
Washington
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Awesome service great prices Super products received

Thumbnail of user samirz10
Greece
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Thank u for the great caring service.
All our best.

Thumbnail of user craigs1078
Iowa
2 reviews
1 helpful vote
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June 4th, 2024
Verified purchase

Took forever and high shipping. Otherwise the experience was fine.

Thumbnail of user dianel1875
Canada
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I received everything accordingly to my order. Sizes fit me perfect.

Thumbnail of user deborahw2685
Georgia
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I love my new green shoes! The fit and style are perfect.

Thumbnail of user robertd1032
VI
3 reviews
0 helpful votes
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June 3rd, 2024
Verified purchase

Of the 4 products I purchased, one was garbage. Took forever to ship and receive

Thumbnail of user brendam2775
Canada
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Product is very nice. Fits perfectly. Product arrived in a timely manner

Thumbnail of user thomasc3785
Belgium
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Tout s'est très bien passé. Malgré le $#*! de livraison annoncé. Celui-ci a été compensé par une réduction sur l'article commandé. Très honnête et correct. Bonne communication.

Thumbnail of user davidp6307
Canada
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

The experience was great. The only problem is that the black pair of sweat pants had a large hole in the left pocket. Also I am a true 31.5 waist size and the medium was tight.

Thumbnail of user debbiek740
Canada
1 review
1 helpful vote
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March 26th, 2024
Verified purchase

Purchased tops that measured smaller than advertised by two inches. Requested a refund.
Received the refund without any problems. I was impressed although it was the manufactures error on sizing. Hopefully any other issues are handled in the same manner.
It would be helpful if the sizing was more accurate it would eliminate a lot of returns and frustration from customers. The items purchased never look like the model or pictures. Actual pictures would be very helpful before making a purchase.

Thumbnail of user bruceh1245
West Virginia
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I am going to be using your company pretty much every month

Thumbnail of user gerdk5
Germany
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

So ein Hin und Her habe ich noch nicht erlebt.
Es ist unglaublich wie sich vor ihrer Verantwortung drücken.
Ich werde meinen Freunden und Bekannten von diesem Fall berichten. Es wird von denen keiner was bei euch kaufen.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Lieber Kunde,

Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.

Es tut mir sehr leid für die Unannehmlichkeiten. Jetzt erhalten Sie schnell individuelle Hilfe.

Ich habe das Ticket Nr. 102875971 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre E-Mail-Adresse gesendet, die mit dem LITB-Konto verknüpft ist. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.

Es ist mir eine Freude, Ihnen zu helfen!

Aufrichtig,
Megha
Kundenservice Lightinthebox

Thumbnail of user juliusz11
Zambia
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

My shopping experience was awesome. The website was easy to use. I was also impressed with the many payment options that were available.

Thumbnail of user marym7960
Florida
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

The products offered here are like that great sale after Christmas when everything is marked down. So you can shop all year round & know you are getting a great buy.

Thumbnail of user amyp1974
Maryland
1 review
0 helpful votes
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April 9th, 2024
Verified purchase
• Updated review

The sale price couldn't be passed up when I saw it online. It's a cute kitty in a snowsuit with a mug in it's paw. I ordered the pink one since it would match with just about any color. It was easy to order and arrived in good time.

Lovely hoodie
March 6th, 2024
Verified purchase
• Previous review

Cute kitty faces in bright colors. It can be worn with any color or style of clothing.

Thumbnail of user marcog298
Canada
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

I had to exchange my order for a larger size. When the second order arrived the one item was great. The other item fit my 9 year old son. Not sure how an adult large fits a child but I received a refund and will not try for that item again. Worked out in the end. I wasn't out anything.

Thumbnail of user donnam2108
Canada
2 reviews
0 helpful votes
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April 2nd, 2024
Verified purchase

Although I love the product. I am displeased that I was unable to return the item for a different size. They would not exchange the product. So when ordering make sure you have the right size. I was disappointed is service.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102665624 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user francescor55
Italy
1 review
0 helpful votes
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June 11th, 2024
Verified purchase
• Updated review

Mi sono avvicinato con circospezione a questo sito con origini così lontane e sconosciute. Ho iniziato acquistando uno o die capi, per non rischiare più di tanto. Sono rimasto soddisfatto e ho continuato a fare acquisti. Qualche volta capita qualche piccolo inconveniente, che può riguardare la taglia o il colore, però il bilancio è altamente positivo, per cui continuerò a fare acquisti su questo sito.

LightInTheBox è un ottimo sito per acquisti
January 16th, 2024
Verified purchase
• Previous review

Ho fatto molti acquisti sia di abbigliamento maschile, sia femminile sia prodotti di vario genere e mi sono sempre trovato bene. Se c'è un eventuale problema, viene risolto rapidamente. In base alla mia esperienza, la qualità dei prodotti è più che buona!

Thumbnail of user jamesc4166
New Jersey
2 reviews
0 helpful votes
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March 26th, 2024
Verified purchase

Over the last two years, I have attempted to order unique shirts from online companies that never arrived, so I was skeptical. Light In The Box is not that kind of site, Not only has every order been quickly expedited but every item is as it is described and illustrated.
I was hesitant on some items that were listed as "polyester" and thought, not for me. Until I ordered one. Their polyester is not the meltable fabric we remember. It is soft, subtle and looks extremely high end.
Do your self a favor and sign up for their mailing list. The flash sales are incredible.

Thumbnail of user garyo546
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

I have nothing but good service & products so far no complaints. I will continue to shop LITB. Thank you

Not Bad
February 20th, 2024
Verified purchase
• Previous review

Everything came in perfect condition but the delivery time could of been better

Thumbnail of user eyegatecp
Ohio
1 review
1 helpful vote
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March 25th, 2024
Verified purchase

The return policy for Light in the Box is shady at best. I ordered a dress - it was too long. I wanted to return it, but would receive 30% of the price back plus I would have to pay shipping back to China which means I would essentially receive $0 back. It was a lovely dress, but their return policies are so deceptively worded that a standard size and color became a "custom" dress although that was not indicated on the website. If you are certain of the size and color, you're probably ok. If not, stay clear. You will lose your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102639944 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user robertb9844
New Jersey
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

I ordered 3 shirts for summer and I'm really happy with the products. All lightweight materials and true to size. I asked for the shipment 2 days early because one of the shirts is an Easter themed shirt and it was scheduled for delivery a day after Easter. I made the request and received the order a week before Easter! Yay!

Thumbnail of user rosemaries172
Canada
1 review
1 helpful vote
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March 29th, 2024
Verified purchase

I ordered sine sports clothing according to their size guide. What arrived was the equivalent of an XXLor larger size instead of a medium size. Also the material was cheap and not well constructed. Notcreally suitable for exercise clothing. I tried to return it fir refund but got nowhere. Lost 200$ +. Will never order from them again.
Very unhappy.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102657991 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user roselyneg3
France
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Beau pull copie conforme du petit chien que j'avais ( un coton du téluar) j'adore merci

Thumbnail of user timm2180
Pennsylvania
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Everything I have ordered has been spot on and exactly as presented online. I think the prices are amazing, and the shipping is always quick. Highly recommend LightIn The Box.

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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