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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

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Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

See critical reviews

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user mariepaulea
Florida
1 review
1 helpful vote
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March 6th, 2024
Verified purchase

I have received my order but think it took too long to arrive.
Also not satisfied with two pair of shoes I ordered.
One pair had a strap too short and I could not tie it.
And the other pair I could not zip the right shoe in the back cause too tight.
I will not order anymore yet because I am on vacation now in the US for the winter and will be going back home soon..

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahm3218
North Carolina
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

Not only am I happy with my purchases, I received my order quite quickly. (Unlike an issue I'm having with another company that has been going on months now) I would highly recommend LightInTheBox. They have a great selection and awesome prices!

Thumbnail of user m.cavalluzzic
New York
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

I want a complete refund for the two dresses That do not fit properly. My next contact is the Better Business Bureau

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102712681for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user doylef12
Georgia
4 reviews
9 helpful votes
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March 19th, 2024
Verified purchase

I made an order of five or six items. I completed the order by paying with Paypal. I received a confirmation email thanking me for the order. I was given the chance to choose another item to be added to my order without having any additional service charge. I chose an item shown on the email but later when I checked my paypal charge I noticed I was charged an additional service charge on the one additional item. I complained and asked that the item be either canceled or the service charge be refunded. I received an email today showing that the second service charge on the one additional item was being refunded. An email received from paypal confirmed the refund as well.

Thumbnail of user dpsrmag
Mississippi
1 review
0 helpful votes
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March 6th, 2024

My wife bought an off-the-shelf dress Made in India and sold by lighting the Box. It did not match the picture and the size was incredibly off. You cannot contact them. You cannot return anything because they say that all dresses are TaylorMade. This is not a true statement. She has purchased other things in the past and been fairly satisfied with the last two dresses she was unable to speak with anyone or return them. Because they claim that every dress and piece of clothing is TaylorMade they do not offer a refund. What a rip off. Stay away from this company.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102562577 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user grantm313
Austria
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

As with any mail order experience not all the products were as good as the photo. I did have a few issues with several of my orders. What was different was the quick and truly helpful response from the Customer Service Team. Brilliant! Friendly and Efficient. They have responded and corrected the issue quickly and to my satisfaction. Thank you Team

Thumbnail of user tomm2728
Iowa
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Sweat pants are nice. Just a bit short so I'd order 1 size larger. Shoes are really nice but because the toe is a little more pointed than round it makes them a bit to short. So I'd order next size larger for more comfy fit.

Thumbnail of user richardl3475
Arizona
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I am pleased with the items I purchased. My family and friends were impressed.

Thumbnail of user donnag940
California
2 reviews
0 helpful votes
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March 6th, 2024
Verified purchase
• Updated review

I received my order in 5 days. This was my second order for the same shoes but one size up. They are a bit wider than the smaller shoe, but the length is perfect. So even thought they are a bit loose fitting, they are comfortable. A half size up would've still hurt my toes. It is definitely not something you want to wear if you plan a lot of walking, at least not me. There is no arch support. But they are very cute and perfect for a little party where you'll be doing a lot of sitting. I love them. They are as pictured.

Value
Shipping
Cute shoe runs a bit small
February 8th, 2024
Verified purchase
• Previous review

I received these shoes on February 2. They projected the delivery to be between February 1 and February 9, so it arrived quite early. The package was damaged pretty badly, but the shoes were in fine condition. The box was made of very thin cardboard and wasn't really even what you'd call a box, but it was in a plastic bag so no harm. The shoes are really cute, but I have to say that they do run a tad small. So maybe a half a size up might've fit me perfectly. The shipping charges are high, so I'm going to just see if I can stretch the shoes out a little bit. They fit perfectly except for the toe. The shoe is just a little too short. Or I might give away and just order another 1/2 a size up. I want to add that the workmanship is not the best, i.e., the trim around the bottom of the shoes are not evenly applied, but who is going to notice? The strap is one long lace with loose beads. They are really cute and are not uncomfortable at all, but I had to put knots in the lace to keep the beads from falling off the lace. A small inconvenience, but I just wanted to include that. They are more for looks and are not going to do anything to support your feet, your arches, etc. I don't think I'd go for long walks in them. But I like them enough not to return them. I also am relieved that this is a legitimate company. So many scams out there. I will probably order from them again. They picture is exactly what it looks like.

Thumbnail of user patriciar3109
Canada
1 review
0 helpful votes
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March 15th, 2024
Verified purchase

This order was placed Feb 6th. It was sent back to warehouse as it was incorrectly addressed. Lightinthebox quickly responded and delivered successfully March 14th. Order was boxed (thank you). Hat and belt is lovely.

Thumbnail of user alanv335
Nevada
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I received my product on time and it was as described.

Thumbnail of user magdalenew8
Canada
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

Everything went as described. Interesting items at good prices.

Thumbnail of user cecilec40
Washington
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

After I ordered there is communication, the order was very satisfactory!

Thumbnail of user patrickr1180
France
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

Très bonne transaction, article conforme à la description et efficace en protection. Cette coque remplace celle détruite mais qui a très bien protégé mon téléphone

Thumbnail of user manost5
Greece
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

An excellent site and an amazing company whose services and very good offers and prices have won me over as a customer for several years! I am so completely pleased with both the products and the customer service that I will continue to shop again and again! Keep up the good work.

Thumbnail of user clovisg12
Brazil
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Comprei uma calça e uma camisa com estampa, porém a camisa veio com defeito na confecção.

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Querido cliente,

Esta é Megha, supervisora ​​de atendimento ao cliente da Lightinthebox.

Lamento muito o transtorno causado. Agora você receberá atendimento personalizado rapidamente.

Criei o ticket nº 103017176 para o seu problema. A mensagem do ticket será enviada para o seu e-mail relacionado à conta LITB. Por favor, revise-o, estaremos aguardando sua resposta.

É um prazer ajudá-lo!

Sinceramente,
Megha
Atendimento ao Cliente Lightinthebox

Thumbnail of user jims2664
District of Columbia
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I love that I am the only one at a party wearing these cool styles! Several people have asked me where I got them. Sometimes the sizes are way off and the shipping can take 2 months.

Thumbnail of user gunillaf2
Sweden
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Passade perfekt! Tog min vanliga storlek.
Väldigt nöjd!

Thumbnail of user zbigniewn2
Germany
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

Größe 5XL ist wahrscheinlich für ein 10-jähriges Kind, nicht für einen Erwachsenen.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Lieber Kunde,

Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.

Es tut mir sehr leid für die Unannehmlichkeiten. Jetzt erhalten Sie schnell individuelle Hilfe.

Ich habe Ticket Nr. 103210204 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre E-Mail-Adresse gesendet, die mit dem LITB-Konto verknüpft ist. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.

Es ist mir eine Freude, Ihnen zu helfen!

Aufrichtig,
Megha
Kundenservice Lightinthebox

Thumbnail of user estebang110
Spain
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Except in clothes all the products respond perfectly to what you are looking for. There are products that you don't even think they existed and some are really good. So, make a search and most of the times you got good results and a variety of posibilities.The clothes is a case apart, I cannot rely in the photos at all.

Products used:
Polos, t-shirts, moving boxes, sharpener, screw tips

Thumbnail of user josephf1984
Michigan
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Delivery & tracking great, & shirts fine except way too large for a medium size. Could not find any way to return or exchange for another size. Maybe I waited too long?

Thumbnail of user paulam1841
California
2 reviews
0 helpful votes
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May 6th, 2024
Verified purchase

Thank you for these. They are cute and comfortable. Just what I needed for my casual outfits.

Thumbnail of user pietrod25
Italy
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase

They are reliable and good prices, I bought trousers and shirts

Thumbnail of user marieg1021
Czechia
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

S Lightin TheBox jsem spokojená. Zboží vždy přišlo brzy.Poslední tríčko jsem si přinesla dnes. Je přesně podle obrázku, z kvalitního materiálu.

Thumbnail of user cathys771
Massachusetts
3 reviews
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

A beautiful dress, love the price, the feel of the dress

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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