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LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
Only thing is the length of time it takes to receive a purchase. Overall the quality of their products is good at a fair price.
I'm very have with my new charger. And wait to buy another one for my mom and dad
Lots of good deals,easy to shop and deliveries are on time
I ordered clothing to be married in and I am very disappointed that the shirt I ordered for my wedding was about two sizes too small the slacks fit but were just a bit large now I will need to purchase a new outfit when I arrive in Manila from the United States certainly the wife to be will not be pleased
Kiinnitysosat puuttui. Toisen hyllyn lasin pyöristykset virheelliset
Producten voldoen aan de verwachting gen. Mooie kwaliteit
Great experience. The fitting for the outer top was a bit larger than I thought it would be but overall experience was great!
Everything was good, the fabric didn't look like the picture though
The shipping takes way too long
Only one item in an order with several shirts and pants i'm keeping, trying to return it and they don't want to refund me. The prices are high, i found the exact same on TEMU and AMAZOM for much lower. Delivery charges are also too excessive.
Will no longer deal with them as nothing was as described.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102644153 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Just perfect, 2 simple words that describe the site. From the ease of ordering, viewing the product, its description.
Until the delivery is made, we can track it without any problems. The product comes as described and viewed.
Just perfect
I love everything I have ordered from Light In The Box! Sizes are always true to size and the customer service is great! I always trust I will receive a great product!
Ordering was easy plus I earned a discount, shipping had good notification, shoes are just as advertised and very nice!
Sometimes things are nice; sometimes they aren't! But shipping and notifications are always reliable and customer service responds quickly.
Great order overall! 5 stars for ordering, 4 stars for for products. Each product has a few little things that I wish could be better, but overall, very satisfied.
If you see something you like, just go ahead and order it; items do sell out completely and then you miss out! I've just learned this the hard way with a few summer items.
Ich bin sehr zufrieden mit dem Produck und der schneller Lieferung. Alles ok, danke!
Ik ben tevreden met Lightin The Box en de producten die ik daar van ontvangen heb.
Habe -5 Polo Shirts gekauft. Bin sehr zufrieden mit der Qualität und der zuverlässigen Zustellung
È la seconda che ordino, bellissima fantasia comoda e fresca all'indosso.
Me gustó todo, pedido fácil, entrega rápida, zapatos de buena calidad.
Cliente depuis des années, jamais déçue, produits conformes, prix attractifs, emballages soignés, livraisons rapides, délais respectés. SAV super réactif et professionnel... Je recommande vivement ce site
So I when I discovered lightning in the box clothes online I absolutely loved the designs and looks. So I proceeded to order two shirts, casual pants and a pair of joggers pants. When I received the items they were exactly as advertised. The shirts were a perfect fit and the casual pants were as well. The joggers were my favorite. In fact, I ordered two more pair immediately after receiving the first pair. And I was just as happy with them as well.The prices were incredibly affordable and shipping was great. Thank you lightning in the box! I look forward to shopping with you again. Sincerely
Tedd DeMarco
Ordered five shirts but one had the wrong back sewn on it. But it was replaced with the right shirt.
I have purchased many items for friends family and self and have not been disappointed. Many unique items especially lights and housewares and swimwear. People have positive comments about my unique boots so I tell them all about Light in the box and how to download the app with no expectations about extra points or rewards. I just speak honestly and an
M upfront with the company-good and not so good. Customer service is phenomenal so kudos to all of them!
Shipping is terrible but it's coming from across the world so can't expect miracles. One shirt was definitely not like the picture and the other stuff was OK. Not sure I will buy again but won't say never.
I was contacted and told they may not be able to fill my order. I was told if I didn't want to wait they would refund my money now or I could wait and see if they got their shipment in. They also offered 20% off of my bill for the inconcvenience either way. The following week I received a notice that they had my items and had shipped them. I'm very impressed they kept me in the loop when they realized they may not be able to fulfill my order. Other companies wait for you to contact them to see where your order is then they start working on it. If it's something you needed you've lost a lot of time waiting for an order they know isn't coming.
There have been other occasions when I was contacted about my orders and given updates
They seem to value their customers.
I placed 2 orders because I forgot to order the shirt when I ordered. Both orders came in a timely manner. People are always asking where I get my cute clothes because we don't have a lot of clothing stores anymoee and the ones we do have are expensive. I have purchased dresses, tops, sweaters, bokmarks, etc. and have been pleased with every item. I stick with the sizing chart and everything fits. I've never had ro send anything back. This is a reputable company and I will contine shopping on this site.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702120 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox