LightInTheBox has a rating of 4.0 stars from 13,401 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
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This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
I have received my order but think it took too long to arrive.
Also not satisfied with two pair of shoes I ordered.
One pair had a strap too short and I could not tie it.
And the other pair I could not zip the right shoe in the back cause too tight.
I will not order anymore yet because I am on vacation now in the US for the winter and will be going back home soon..
Not only am I happy with my purchases, I received my order quite quickly. (Unlike an issue I'm having with another company that has been going on months now) I would highly recommend LightInTheBox. They have a great selection and awesome prices!
I want a complete refund for the two dresses That do not fit properly. My next contact is the Better Business Bureau
I made an order of five or six items. I completed the order by paying with Paypal. I received a confirmation email thanking me for the order. I was given the chance to choose another item to be added to my order without having any additional service charge. I chose an item shown on the email but later when I checked my paypal charge I noticed I was charged an additional service charge on the one additional item. I complained and asked that the item be either canceled or the service charge be refunded. I received an email today showing that the second service charge on the one additional item was being refunded. An email received from paypal confirmed the refund as well.
My wife bought an off-the-shelf dress Made in India and sold by lighting the Box. It did not match the picture and the size was incredibly off. You cannot contact them. You cannot return anything because they say that all dresses are TaylorMade. This is not a true statement. She has purchased other things in the past and been fairly satisfied with the last two dresses she was unable to speak with anyone or return them. Because they claim that every dress and piece of clothing is TaylorMade they do not offer a refund. What a rip off. Stay away from this company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102562577 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
As with any mail order experience not all the products were as good as the photo. I did have a few issues with several of my orders. What was different was the quick and truly helpful response from the Customer Service Team. Brilliant! Friendly and Efficient. They have responded and corrected the issue quickly and to my satisfaction. Thank you Team
Sweat pants are nice. Just a bit short so I'd order 1 size larger. Shoes are really nice but because the toe is a little more pointed than round it makes them a bit to short. So I'd order next size larger for more comfy fit.
I am pleased with the items I purchased. My family and friends were impressed.
I received my order in 5 days. This was my second order for the same shoes but one size up. They are a bit wider than the smaller shoe, but the length is perfect. So even thought they are a bit loose fitting, they are comfortable. A half size up would've still hurt my toes. It is definitely not something you want to wear if you plan a lot of walking, at least not me. There is no arch support. But they are very cute and perfect for a little party where you'll be doing a lot of sitting. I love them. They are as pictured.
I received these shoes on February 2. They projected the delivery to be between February 1 and February 9, so it arrived quite early. The package was damaged pretty badly, but the shoes were in fine condition. The box was made of very thin cardboard and wasn't really even what you'd call a box, but it was in a plastic bag so no harm. The shoes are really cute, but I have to say that they do run a tad small. So maybe a half a size up might've fit me perfectly. The shipping charges are high, so I'm going to just see if I can stretch the shoes out a little bit. They fit perfectly except for the toe. The shoe is just a little too short. Or I might give away and just order another 1/2 a size up. I want to add that the workmanship is not the best, i.e., the trim around the bottom of the shoes are not evenly applied, but who is going to notice? The strap is one long lace with loose beads. They are really cute and are not uncomfortable at all, but I had to put knots in the lace to keep the beads from falling off the lace. A small inconvenience, but I just wanted to include that. They are more for looks and are not going to do anything to support your feet, your arches, etc. I don't think I'd go for long walks in them. But I like them enough not to return them. I also am relieved that this is a legitimate company. So many scams out there. I will probably order from them again. They picture is exactly what it looks like.
This order was placed Feb 6th. It was sent back to warehouse as it was incorrectly addressed. Lightinthebox quickly responded and delivered successfully March 14th. Order was boxed (thank you). Hat and belt is lovely.
I received my product on time and it was as described.
Everything went as described. Interesting items at good prices.
After I ordered there is communication, the order was very satisfactory!
Très bonne transaction, article conforme à la description et efficace en protection. Cette coque remplace celle détruite mais qui a très bien protégé mon téléphone
An excellent site and an amazing company whose services and very good offers and prices have won me over as a customer for several years! I am so completely pleased with both the products and the customer service that I will continue to shop again and again! Keep up the good work.
Comprei uma calça e uma camisa com estampa, porém a camisa veio com defeito na confecção.
* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Querido cliente,
Esta é Megha, supervisora de atendimento ao cliente da Lightinthebox.
Lamento muito o transtorno causado. Agora você receberá atendimento personalizado rapidamente.
Criei o ticket nº 103017176 para o seu problema. A mensagem do ticket será enviada para o seu e-mail relacionado à conta LITB. Por favor, revise-o, estaremos aguardando sua resposta.
É um prazer ajudá-lo!
Sinceramente,
Megha
Atendimento ao Cliente Lightinthebox
I love that I am the only one at a party wearing these cool styles! Several people have asked me where I got them. Sometimes the sizes are way off and the shipping can take 2 months.
Passade perfekt! Tog min vanliga storlek.
Väldigt nöjd!
Größe 5XL ist wahrscheinlich für ein 10-jähriges Kind, nicht für einen Erwachsenen.
Lieber Kunde,
Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die Unannehmlichkeiten. Jetzt erhalten Sie schnell individuelle Hilfe.
Ich habe Ticket Nr. 103210204 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre E-Mail-Adresse gesendet, die mit dem LITB-Konto verknüpft ist. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.
Es ist mir eine Freude, Ihnen zu helfen!
Aufrichtig,
Megha
Kundenservice Lightinthebox
Except in clothes all the products respond perfectly to what you are looking for. There are products that you don't even think they existed and some are really good. So, make a search and most of the times you got good results and a variety of posibilities.The clothes is a case apart, I cannot rely in the photos at all.
Products used:
Polos, t-shirts, moving boxes, sharpener, screw tips
Delivery & tracking great, & shirts fine except way too large for a medium size. Could not find any way to return or exchange for another size. Maybe I waited too long?
Thank you for these. They are cute and comfortable. Just what I needed for my casual outfits.
They are reliable and good prices, I bought trousers and shirts
S Lightin TheBox jsem spokojená. Zboží vždy přišlo brzy.Poslední tríčko jsem si přinesla dnes. Je přesně podle obrázku, z kvalitního materiálu.
A beautiful dress, love the price, the feel of the dress
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712681for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox