• LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user joer530
Virginia
2 reviews
18 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

This is the second order I've place with LightInTheBox. The first order was for 1 t-shirt and the second order is for 2 more t-shirts and it takes 4 weeks to receive the orders. The second order was placed on 4/3/2024 and I received an email that I should receive them 4/20/2024 to 4/26/2024. That's 4 weeks since the order was placed. It seems to me that's a long time to receive the order. I don't know where they're coming from and perhaps that's why.

The quality of the first shirt I ordered seems good. It was very comfortable and it looked just like the description's picture.

Thumbnail of user bernardl178
France
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

Jorganise une compétition de Golf "La GOLFARMORICAINE" en fin avril... 640 joueurs... 800 personnes à la soirée de gala.
Jaurai bien offert à chaque participant un polo pour la GolFArmoricaine 2025... notre 24ème édition...
Avez vous un tarif pour la commande de 570 polos?
Celui ci se marierait pour le mieux avec notre GolFArmoricaine
VOICI LES DIFFERENTES TAILLES QU'IL ME FAUDRAIT
Totaux: S 37 M 115 L 182 XL 184 XXL 43 XXXL 9 = 570 polos
Est-ce Possible? Et à quel prix?
MERCI DE VOTRE REPONSE
DR LENORAIS

Thumbnail of user dominiquem189
France
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Très déçue car j'ai perdu de l'argent et j'ai des vêtements que je ne peux pas utiliser.
Je dirai que c'est du vol.
En France, on nous rembourse la totalité des frais.
Ici sur 140€, on m'z remboursé 37€.
Je ne risque pas d'acheter sur ce site, ni de le conseiller.

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Cher client,

Voici Megha, superviseure du service client, Lightinthebox.

Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.

J'ai créé le ticket n° 102914307 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.

C'est avec plaisir que je vous aide!

Sincèrement,
Megha
Service client Lightinthebox

Thumbnail of user mariefrancec4
France
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

La guirlande Halloween fonctionne bien
Pour la décoration de porte Noël, pas encore installée avant le 15 Décembre

Thumbnail of user angelluisb
Spain
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I like both the shirts received, and the polo shirt received.

Thumbnail of user lisec37
Canada
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Your products are very good...but unfortunatly I cant say the same about your delivery system.So until you have solve the problem,I will proceed to cancel all the ongoing purchases I have pending and wont be making any more.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102702351 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user cecilial147
Massachusetts
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

I had ordered two dresses, to choose one for a wedding. They arrived very quickly, I opened them and saw that one outfit had a wrap that wasn't quite the right color, which I offered to send back. I received a message telling me to keep the dress, and my money was returned.
The other dress and wrap are perfect, I am very pleased. Thank you for your timely response and I will look forward to shopping again with LightInTheBox!

Thumbnail of user ruthc1291
Canada
1 review
0 helpful votes
  • Send Message
June 11th, 2024
Verified purchase

Much better response than I have got in the past thank you

Thumbnail of user magdolnas2
Hungary
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

Nagyon szeretek itt vásárolni, mert mindig megkapom a rendelt árut. A minősége kiváló.A fizetés nagyon biztonságos.A választék nagy,tudok választani. A szállítás gyors. Mindenkinek ajánlani tudom hogy itt vásároljon.

Thumbnail of user dannyb692
Canada
1 review
0 helpful votes
  • Send Message
May 5th, 2024
Verified purchase

I found your site and since I found it, I just looking at the clothes for myself and also for my wife. Price, quality and originality thats what Im looking for...

Thumbnail of user juner215
Canada
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

When I order articles they come in a timely manner. When there was a problem you solved it fast and always kept me advised as to what was going on. Products where as they appeared and family where very pleased with them.

Thumbnail of user manojk248
AE
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

I am pleased with the items I have received. I bought a shirt and a phone case from this website, they're great quality.

Thumbnail of user shirleyl1128
Canada
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

Although hard to get the size right as I have large calf's so usually need a size bigger for the side zippers. Love the mixture of colours on the boots and get lots of compliments on them. Love strolling through your online site as you can't get these colourful boots in the stores and the prices are reasonable,

Thumbnail of user danielg2921
Maine
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

This was a first time, but not my last. Good value and on time with good tracking on my order. Highly recommend

Thumbnail of user edithc217
Canada
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

I ordered an inexpensive dress and a bracelet as I wanted something for a wedding. The dress I
Ordered came on time was ok quality for the price the dress fit but knee length on me hung to the floor
And the jacket was way to small. I ordered an XL,. In a Canadian Store A 14 OR 16 would have fit fine. I oved the styles but could not get over the thought that if I Measured for custom and got it wrong I would out several hundred dollars. I hated that the web site would not show me the dress I liked in the colour I Wanted. I will try again when there is more time to try non custom sizes and return. I did not return the inexpensive dress as I would be paying so I gave it to
The resource store maybe someone else can use it. Also the web site could be more user friendly

Products used:
kept the bracelet

Service
Value
Shipping
Returns
Quality
Thumbnail of user victors782
Canada
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

I like buying from Lightinthebox.I find the prices right and the service and delivery good and fast...

Thumbnail of user janef648
Canada
1 review
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

Delivered when expected. Exactly as described on line.
Good value for the money,

Thumbnail of user celestineh13
Pennsylvania
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

The company made it right for me so give them a five stare rating

Thumbnail of user valariec48
South Dakota
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

Was very disappointed with the suits I received. I ordered 3 and none of these really worked. One the top was really small but bottoms were ok. The sizing was not true to fit. Will not be ordering again.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102694815 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user juergenp9
Germany
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

Aufgrund der Transportwege, dauert die Zustellung natürlich etwas länger (10-14 Tage). Qualität, Passform und Farben sind so wie erwartet gut. 👍

Thumbnail of user paolinam3
Colorado
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

I ordered a sage prom suit for my son senior prom 4/12/24 and didn't receive in in time, despite me paying for it to be here the lasted 4/12. Had to purchase a second outfit instead and now I have to go throught the return process because when it arrives prom will be way over. Thanks for the headache and stress.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102702299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user lonniec89
Arizona
2 reviews
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

I have always liked the products that I have received from this site, even though it seems the shipping and processing fees are a bit excessive. In fact, they are almost as costly as the product itself.

Thumbnail of user frederickm390
Georgia
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

I was pleased with my order looking forward to order again. Just wish you guys had a way that you could Express it faster.

Thumbnail of user denesem11
Canada
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

Out of 7 items ordered all items either not close to looking like picture and or sizing was totally wrong. Want to return but can't get anywhere with company. Would not buy again. FYI. One item the necklace was fine. Have been in contact with LITB and they have solved my issues satisfactorily. THANKS

Products used:
Necklace

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102694651 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user gusr73
Michigan
1 review
0 helpful votes
  • Send Message
April 1st, 2024

I need to exchange or return some of the things I ordered because they are smaller than expected. It is very hard to get hold of anyone and you have to pay to get connected through a computer phone. If I can give then lower than 1 start I would! Do not purchase from this site.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102660983 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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