LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
I have ordered 2 batches, hoodies, t-shirts and coord sets for our son and both times we have been very satisfied with the fit, fabric, style and colors.
I love it, I've even passed it along to my daughter in law. Sizes are true to fit which is good for a big girl. Quality of clothes are great and comfortable.
I ordered almost 15 articles from them, there speed and quality is very good.
I was nervous to order a shirt from overseas, but I was glad I did. The shirt arrived on time, was exactly as described, fit well, and was a good value. I've already placed another order for more clothing. Highly recommend.
Should not sell political oriented items and items that are offensive.
C'est toujours avec autant de satisfaction, que je fréquente ce site. Les produits sont de bonne qualité, et à des prix très abordables.
Jusqu'à présent je n'ai pas eue de déception sur ce site. Tous les produits achetés sont satisfaisants.
Très joli catalogue. Beaucoup d'articles intéressants et de qualité. Pour ce qui est de mon dernier achat, j'en suis totalement satisfait. Merci à vous!
Ich bin immer wieder erstaunt wie schnell geliefert wird und die Qualität ist wirklich gut.
Auf die angegebenen Grö9en kann man sich verlassen
Es ist einfach sich wirklich schöne Kleidung mit hoher Qualität die durchaus kein Mainstram ist zu besorgen
I am absolutely amazed at the variety and
Unique styles of clothing that I would never find
In any of my local stores and the prices are so low, it's logical to shop this way as I am on a strict budget, like so many folks are. But, by pacing my purchases, I will eventually have fantastic wardrobe!
De beaux et bons articles.
Un vaste choix.
Et toujours une taille correcte si l'on suit bien les guides des tailles.
De très beaux tee-shirts agréable à porter. Un vaste choix. Merci
Très satisfait de mes différentes expériences.
De beaux produits.
Taille très souvent exact.
Easy shopping.
Fast delivery.
Three beautifully man beautifully made clothes
I've bought 6 dresses from Light in the Box to date. I have LOVED every single one of them (even one my daughter doesn't care for because it's a very splashy graphic print)! The fit is excellent, they're comfortable, and they are perfect for accessorizing up or down. I lived in the two denim maxi dresses I bought last summer--so much cooler than pants, and perfect for someone whose legs are starting to show their age (I'm 71). The only gripe I've ever had is that on one of the dresses, the overlap for the button front is just barely enough, and I wish it was a little more. Also, tracking your delivery is easy, and delivery is always on time. Thoroughly recommend!
Whatever product that I order from Light in the Box always surprises me of its great quality. The price is the icing on the cake.
Every time that I order from Light in the Box I am pleased with the products. They are unique and well fashioned.
Good articles, excellent quality and plenty of choice
This company claims to be custom fit so there are no returns accepted. There was no request for custom size information when purchasing. This is a clear case of bait and switch. I would look elsewhere for your business.
Products used:
dress
In the last period the fabric of the clothes I bought were not of quality.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102914322 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The shopping experience was easy and straightforward.I tried to order my items from a different store and they won't deliver so I came here and I'm so happy I did.you can find anything at Light in the Box.thanks so very much
Many choices. Good products. Nice prices. I find all which interest me.
I like the items I ordered. The packaging not so much, it was done carelessly. Fotunately the items survived.
I placed my order with some of
My favorite items and got it in
Timely manner:
The prices were very attactive
And the quality is excellent.
We will continue to enjoy a fruitful business relashionship.
I placed my order with some of
My favorite items and got it in
Timely manner:
The prices were very attactive
And the quality is excellent.
I have been a customer for a long time and have not encounter any issues with my purchases.
We will continue to enjoy a fruitful business relashionship.
I placed my order with some of my favorite items and got it in timely manner.
The prices were very attactive and the quality is excellent.
I love the variety available in the different sections because I can purchase for my entire family.
I have been a customer for a long time and I have only good things to say about LightInTheBox.
Keep the good work guys!
I have been a sarisfied customer from day 1.
The variety of products I can choose from is immense: home, apparel, kids, electronics, shoes, sports, etc.
Customer Service is amazing. Quick to respond and so professional, kudos to the team.
I am glad I came across Light In The Box.
I have tried several online websites/Apps and they stole my money. They never sent the items, there is no response to emails and the websites are shut down shortly thereafter.
I am pleased also with the customer service, since I needed assistance and they were prompt and professional.
I am a loyal customer so we will continue to enjoy a fruitful business relationship.
Good experience but not always. Clothes' material mistakes and some times difficult to know how it looks through images, most of all polyester clothes. Customer service has helped very efficiently.
LITB has been very generous with their compensation.
However it is the shipping has been the problem. I'm still looking for 2 SHIPMENTS
DHL has one and uses has the other whew!.
I wasn't crazy about the waste center every little air pocket that it has pinches the skin and it's not wide
I didn't like it so I gave it to Goodwill.
De kwaliteit van de producten is goed, maar levering mag van mij wel iets sneller gebeuren. Vanaf het moment dat het het magazijn en de luchthaven van export verlaat tot bezorging duurt het nog bijna een week eer het pakket is bezorgd.
Mooie producten van goede kwaliteit en ook de kleuren blijven mooi en helder. Ik ben zeer tevreden met mijn truien. Ook mijn moeder is zeer tevreden met haar huispakken. BEDANKT!
Tip for consumers:
Houdt rekening met een wat langere levertijd, maar duurt het langer dan verwacht, neem contact op met de costumerservice. Zij helpen je via de mail op een nette manier en vergoeden een deel van de kosten als compensatie voor het langere wachten. Dit vind ik superservice.
Products used:
Heren sweatshirts
I've requested a Return on my Purchase of a Shirt, over 30 days ago... and still have not received a Return Policy Confirmation... still waiting...
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102852612 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712677 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox