• LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user donnau679
Virginia
2 reviews
0 helpful votes
  • Send Message
April 22nd, 2024

The fabric and fit of the items I ordered did not live up to the description or my expectation. Returning the items is not possible, as far as I can tell. There are no return labels enclosed in the package. I will never buy from you again.

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Thumbnail of user ladislavv3
Czechia
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

Zatím vždy spokojenost a poslední balíček nedarazil tak jsem si bebědnal další věc tak doufam že dorazí

Thumbnail of user iwonnef
Italy
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Sono soddisfatta del mio acquisto ottima qualità, bei tessuti, taglia giusta, tutto come nelle fotografie, tempo di consegna come previsto.

Thumbnail of user larryl1363
Florida
1 review
0 helpful votes
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May 5th, 2024
Verified purchase

Took long time to arrive. When it did, the shorts were bigger than expected so should have ordered smaller size than suggested in chart. Lesson learned.

Thumbnail of user judyk968
Florida
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

Best site I've ever dealt with! They responded quickly and did not hesitate when I had a problem with one of about 6 or 7 items I ordered. I will definitely order from them again. I always thought reviews were fake until I did this one because I'm a real customer!

Thumbnail of user kayer40
Virginia
4 reviews
0 helpful votes
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June 4th, 2024
Verified purchase

I really like the beautiful blouses I ordered. They are so colorful and love the quality and material. Would highly recommend this item.

Thumbnail of user francov40
Italy
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

La consegna è sempre anticipata di qualche giorno. Prodotti di buona fattura con prezzi decisamente interessanti

Thumbnail of user marien501
Czechia
1 review
0 helpful votes
  • Send Message
September 18th, 2024
Verified purchase

Kvalita a velikost zboží vždy odpovídala popisu zboží v nabídce. Je příjemné, že se můžete spolehnout.

Thumbnail of user ajayb63
India
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Worst shopping
What i bought is worst quality given by them
Pics are different and product is diff
Quality is very low
Be aware of this site

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102879167 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user joannes1304
Canada
1 review
0 helpful votes
  • Send Message
May 5th, 2024
Verified purchase

Clothes are very well made and fit according to the size indicated. If there is a problem the customer service fixes it immediately and efficiently. Have made more purchases from them.

Thumbnail of user elinorb29
Canada
1 review
0 helpful votes
  • Send Message
June 4th, 2024
Verified purchase

Urchased a jacket according to the size chart, was way too small….cannot return for full refund only 10%. Very unsatisfactory

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102856845 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user angelikaw12
Austria
1 review
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

Very good service! Everything very transparent and reliable! Delivery also as promised. Returns very quickly and without any problems! Great products at very attractive prices! I am very positively surprised and now order again and again!

Thumbnail of user thomasw1513
Ohio
3 reviews
0 helpful votes
  • Send Message
May 4th, 2024
Verified purchase

Purchased 3 Shirts. But, 2 shirts both of them had part of the letters D.O B & R. Blocked out.
Very disappointed with the order! May determine my next purchase.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102767933 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user sanas67
California
1 review
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

My experience with the service by Lightinthebox was one of the best! I had wanted to return an item and usually returns are down by getting your money back but i wanted to ask for a different thing, an exchange. I was so lucky to have such amazing people to help me out. They comprimised with me! Were quick with replies, listened to my requests, and left me outstandingly satisfied. I was able to receive an exchange and got exactly what i wanted. I am eternally grateful.

Thumbnail of user timb1849
Georgia
1 review
0 helpful votes
  • Send Message
April 12th, 2024

I have ordered from them several times as I like the clothes. Every time I have the same problem and it takes forever to receive the product. For example, my last order was 3 weeks ago and still has not left their facility. Then plan on a couple more weeks after that. Just expect to wait 1-2 months to get anything.

They also keep adjusting their delivery or shipping time frame and it is impossible to contact customer support unless it is outside that time frame. No way to email them and no way to call them on a specific order. I should just cancel the orders but do like the clothes. They need a serious improvement in their shipping and customer support.

Tip for consumers:
Shipping time frame is shocking

Products used:
Mens shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102701571 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user scottb3715
Washington
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

Love the merchandise a little slow on delivery time. It is misleading when you order it says 5 business days and it took way longer

Thumbnail of user michellec3801
Vermont
1 review
1 helpful vote
  • Send Message
April 16th, 2024
Verified purchase

So far so great! If I order something and they don't have it Immediately I am notified and refunded in full with nice little surprises and credits for other products! I have a specialist who deals with me specifically and treats me very kindly! So far I've been satisfied with many of the things I have received from this company! As I am sure you will!

Thumbnail of user maxt193
Florida
1 review
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

Ordering was easy. Prices were great! I ask them a question and they responded immediately. I ordered 3X Hawaiian shirts, then reordered in 5X, as the 3X did not fit. I am 6'3", and my weight varies from 230-315lbs, so I am keeping both orders. The colors are fantastic and the quality seems really good, so I'm very happy with that. It takes about 3 weeks for delivery.

Thumbnail of user janp509
Canada
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

The pant is very nice…could have had a bigger size but like them. Not quite true to size.

Thumbnail of user haralda15
Germany
1 review
0 helpful votes
  • Send Message
August 21st, 2024
Verified purchase

Alle 3 Artikel sehen wie beschrieben aus und passen auf anhieb!
Auch die Farbe von den Artikel ist Prima! GERNE wieder!

Thumbnail of user barbaral1011
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
April 21st, 2024

I ordered 3 pieces of clothing. None of them fit-way too big. I tried to return them but they wanted me to ship them back to China. It was going to cost me $45.00 to send them back. I spent over $90 on the merchandise and they would return only $40. So I am out the money and stuck with cloths way to big! I will never order from them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102723027 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user jacquelinec1143
Arizona
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

The watch is beautiful. The clasp is faulty. It does not catch. The instructions for return or refund are very complicated. I could not find a customer service number to call.

Thumbnail of user sergeh9
Canada
2 reviews
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

I have had some issues with sizing but have also bought many, many items such as winter pikle-lined sweatshirts and casual shoes that were high quality and very well priced. Fasy shgipping with full tracking is amazing,

Thumbnail of user georginac114
Canada
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

It is my guess that Chinese clothing manufacturers have no idea how to size clothing for the plus-size gals of North America. I write this because 90% of what I ordered did not fit, and no bust line had a dart (and a 48-inch chest needs a dart).
After my first order did not fit I enquired about the return process. As is common with these low-cost websites, the steps involved and the cost make the whole return idea silly to proceed.
They did however refund the cost of the goods- not the shipping insurance.
I placed a couple more orders in an attempt to learn their sizing. There is not a consistent manufacturer so there is no consistent size.
All my issues may not be found by customers in the "normal" size ranges.
Some of their fabrics are flimsy and overall sewing was very basic.
There were some cute styles, so I was disappointed and out of pocket.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102702192 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user thaylap
California
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

All perfect! Easy to use and choose. Many pictures to support your choice.

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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