LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
The fabric and fit of the items I ordered did not live up to the description or my expectation. Returning the items is not possible, as far as I can tell. There are no return labels enclosed in the package. I will never buy from you again.
Products used:
Nothing
Zatím vždy spokojenost a poslední balíček nedarazil tak jsem si bebědnal další věc tak doufam že dorazí
Sono soddisfatta del mio acquisto ottima qualità, bei tessuti, taglia giusta, tutto come nelle fotografie, tempo di consegna come previsto.
Took long time to arrive. When it did, the shorts were bigger than expected so should have ordered smaller size than suggested in chart. Lesson learned.
Best site I've ever dealt with! They responded quickly and did not hesitate when I had a problem with one of about 6 or 7 items I ordered. I will definitely order from them again. I always thought reviews were fake until I did this one because I'm a real customer!
I really like the beautiful blouses I ordered. They are so colorful and love the quality and material. Would highly recommend this item.
La consegna è sempre anticipata di qualche giorno. Prodotti di buona fattura con prezzi decisamente interessanti
Kvalita a velikost zboží vždy odpovídala popisu zboží v nabídce. Je příjemné, že se můžete spolehnout.
Worst shopping
What i bought is worst quality given by them
Pics are different and product is diff
Quality is very low
Be aware of this site
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102879167 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Urchased a jacket according to the size chart, was way too small….cannot return for full refund only 10%. Very unsatisfactory
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102856845 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very good service! Everything very transparent and reliable! Delivery also as promised. Returns very quickly and without any problems! Great products at very attractive prices! I am very positively surprised and now order again and again!
Purchased 3 Shirts. But, 2 shirts both of them had part of the letters D.O B & R. Blocked out.
Very disappointed with the order! May determine my next purchase.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102767933 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My experience with the service by Lightinthebox was one of the best! I had wanted to return an item and usually returns are down by getting your money back but i wanted to ask for a different thing, an exchange. I was so lucky to have such amazing people to help me out. They comprimised with me! Were quick with replies, listened to my requests, and left me outstandingly satisfied. I was able to receive an exchange and got exactly what i wanted. I am eternally grateful.
I have ordered from them several times as I like the clothes. Every time I have the same problem and it takes forever to receive the product. For example, my last order was 3 weeks ago and still has not left their facility. Then plan on a couple more weeks after that. Just expect to wait 1-2 months to get anything.
They also keep adjusting their delivery or shipping time frame and it is impossible to contact customer support unless it is outside that time frame. No way to email them and no way to call them on a specific order. I should just cancel the orders but do like the clothes. They need a serious improvement in their shipping and customer support.
Tip for consumers:
Shipping time frame is shocking
Products used:
Mens shirts
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102701571 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Love the merchandise a little slow on delivery time. It is misleading when you order it says 5 business days and it took way longer
So far so great! If I order something and they don't have it Immediately I am notified and refunded in full with nice little surprises and credits for other products! I have a specialist who deals with me specifically and treats me very kindly! So far I've been satisfied with many of the things I have received from this company! As I am sure you will!
Ordering was easy. Prices were great! I ask them a question and they responded immediately. I ordered 3X Hawaiian shirts, then reordered in 5X, as the 3X did not fit. I am 6'3", and my weight varies from 230-315lbs, so I am keeping both orders. The colors are fantastic and the quality seems really good, so I'm very happy with that. It takes about 3 weeks for delivery.
The pant is very nice…could have had a bigger size but like them. Not quite true to size.
Alle 3 Artikel sehen wie beschrieben aus und passen auf anhieb!
Auch die Farbe von den Artikel ist Prima! GERNE wieder!
I ordered 3 pieces of clothing. None of them fit-way too big. I tried to return them but they wanted me to ship them back to China. It was going to cost me $45.00 to send them back. I spent over $90 on the merchandise and they would return only $40. So I am out the money and stuck with cloths way to big! I will never order from them again
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102723027 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have had some issues with sizing but have also bought many, many items such as winter pikle-lined sweatshirts and casual shoes that were high quality and very well priced. Fasy shgipping with full tracking is amazing,
It is my guess that Chinese clothing manufacturers have no idea how to size clothing for the plus-size gals of North America. I write this because 90% of what I ordered did not fit, and no bust line had a dart (and a 48-inch chest needs a dart).
After my first order did not fit I enquired about the return process. As is common with these low-cost websites, the steps involved and the cost make the whole return idea silly to proceed.
They did however refund the cost of the goods- not the shipping insurance.
I placed a couple more orders in an attempt to learn their sizing. There is not a consistent manufacturer so there is no consistent size.
All my issues may not be found by customers in the "normal" size ranges.
Some of their fabrics are flimsy and overall sewing was very basic.
There were some cute styles, so I was disappointed and out of pocket.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702192 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
All perfect! Easy to use and choose. Many pictures to support your choice.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service