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LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
I ordered several clothing items from Light in the Box and am very pleased overall, especially with items other than 100% polyester. Some of these cotton or linen items have great styling and are offered at low prices. Communication is outstanding throughout the various stages of the shipping process.
J'ai acheté plusieurs fois des chaussures et vêtements, toujours de bonne qualité et de la taille demandée. Très bon suivi de la commande aussi.
Very pleased arrived as promised and fully satisfied.
Trop grand
Pas du tout une taille femme S
Je demande un remboursement sinon je ne commanderai plus sur votre site
I bought my wedding dress and it was actually better than in picture. Fixes were quite simple and fast to do. I then bought several other clothing and other items for the house, Shipping was always on time and they refund the duty fees thanks to a very cheap insurance they offer. Sizing sometime a bit off, but expected. When very off- more than 1 inch/ cannot fit situation- they offered refund. Sometime colors or prints are a bit off/low res. Check for items with review photos for safety;-)
Všetko bolo doručené v priebehu 7 dní, oblečenie zodpovedá vizuálne aj veľkosťou, určite objednám zasa
Szép, minőségi holmik érkeztek.Egyre bővülő anyagok, fazonok, figyelve a változó divatra. Gondos csomagolás. Elégedett vagyok.
Többségében elégedett vagyok az áru minőségével. A műszálas ruhák mindig kérdésesek, de általában jó kikészítésűek. Így érdemes venni. Ami nagyon nagy öröm a természetes anyagokból varrt blúzok, pulóverek etc. Érzékeny bőrű vagyok, de még mindegyik hordható volt.Boldogság! Eszméletlen szép fazonok vannak, látszik az odafigyelés a tervezők részéről is.
Mindent összevetve teljesen elégedett vagyok LightInTheBox-al, további sikeres munkát kívánok!
Lang verwacht toch gekregen om weer goed voor de dag te komen en precies geleverd naar verwachting.Beslist een Goede Gok.
Lang verwacht toch gekregen.Zo goed als nieuw en Super moderne outfit voor goed voor de dag te komen.
J'ai eu, à date, un excellent service avec votre service à la clientèle.
Un problème avec une commande s'est facilement réglé avec toute ma satisfaction.
Le seul hic c'est que vos vêtements sont souvent trop petits ou trop grands, selon vos grilles.
Depuis un mois vos prix ont commencé à augmentés, dommage.
Vous êtes une compagnie responsable à ce que je vois.
No labels of any kind, very no name. Mystery cleaning will be involved... Colour good. Delivery quick enough, but the bombarding of offers, before it arrives, to buy more, is a put off. There is no way to contact the vendor, without having to put an unwanted app on your phone. Which is why I will be less inclined to re use this site.
All is well - size, color, shape. It was as described in the ad, and arrived on time.
I ordered some sandals last week and the next day I decided to cancel my order. I read that if I canceled my order within 24 hours I would get a full refund. I did just that but have not received a refund or a response. I have emailed them and submitted a request for my refund but have not heard back from them. Please do not order anything from this company. And please do your homework and read the reviews and return policy before ordering anything from anyone.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102712275 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Meine Erfahrungen mit Light in the box sind durchweg gut bis sehr gut. Die Ware (Kleidung) entspricht immer der Beschreibung.
The products they sell are very good and I have had no issues with anything I've bought though them. I find when Light in the Box has a sale it's a good time to buy some new t-shirts. I've lost a-lot of weight and now I need new clothing to fit me again. You can't beat the price on some of the t-shirts they sell when they have a sale on.
Je suis comptent du service et du produit, mais je n'aime pas le sur achat! Ou la pub pour pousser à l'achat! Mais bon en gros suis satisfait
A termékek jó minőségűek, méretűk megfelelő, a kiszállítás udvarias, pontos, az igért időre érkezik.
Mindenkinek ajánlom!
Nagyon elégedett vagyok, a termékek minőségiek, méretben megfelelők, kiszolgálás magas szintű, köszö
The choice is great. The clothes and shoes are of high quality for the price.
The small size for my black dress was extra wide but still beautiful. My black shirt was more yellow than gold but still beautiful. I love the soft feeling of my blue dress--looking for more cotton dresses!
I always get what I've ordered and the items always look like their pictures. I have ordered clothes, boots, and jewelry.
I have ordered from Light in the Box several times and all the products were worth purchasing.
I just love this dress. With the addition of pockets makes this dress even better. Nice material and size runs true.
Bonjour,
Mes premières expériences sont plutôt positives malgré des problèmes quant aux tailles de certains vêtements par rapport à l'échelle de taille européenne.
Mais le site est à l'écoute pour essayer de résoudre ce problème. Reste que le reste à charge pour l'acheteur est important quant au dédommagement offert car le site n'offre pas le paiement des frais de retour.
Compre unos articulos que han resultado de tallas demasiado grande, pido cambio de producto y me dicen que solo se pueden hacer cambios del mismo articulo, pido despues el mismo articulo en talla mas pequeña, y tambien me dicen que no puede ser.
Me siento estafado o engañado.
No deseo recibir mas publicidad de ustedes porque no volvere a comprar.
Estimado cliente,
Esta es Megha, supervisora de servicio al cliente de Lightinthebox.
Lamento mucho las molestias causadas. Ahora recibirás asistencia personalizada rápidamente.
He creado el ticket n.° 102914314 para su problema. El mensaje del ticket se enviará a su correo electrónico relacionado con la cuenta LITB. Por favor revíselo, estaremos esperando su respuesta.
¡Es un placer ayudarte!
Atentamente,
Megha
Servicio al cliente Lightinthebox
Good and fast service. Easy communication. However it is not easy to exchnage a product.
Gain trust and grow your business with customer reviews.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103048418 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aide!
Sincèrement,
Megha
Service client Lightinthebox