• LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user sorinl12
Romania
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

It's easy to place an order on this site, but, more importantly, safe and rewarding; I had a case where, for whatever reasons, the delivery was delayed. LightinTheBox was quick to make amends granting not only a refund but also a discount for future purchases. Love it.

Thumbnail of user maurizios17
Italy
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Soddisfattissimo sia nei prodotti e sono svariati che ho acquistato e sia per le modalita dii consegna, Poste italiane, sempre una certezza.
Acquisterò ancora le Vs. camicie e maglie molto performanti!

Thumbnail of user jenniferr5266
New Hampshire
2 reviews
0 helpful votes
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May 10th, 2024
Verified purchase

I did not clearly read return policy found other amazing sites all of which give you at least 14 days for a full return. Light in the box only gives yo 30% of what you paid. My mistake for not reading 😞 just know buyers there are some wonderful sites out there that will and they have faster shipping beautiful clothes and returns.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102792125 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user roselinel5
Reunion
1 review
0 helpful votes
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October 29th, 2024
Verified purchase

Articles commandés pour Halloween très originaux et drôles.
Prix attractifs
Contacts faciles
Livraison rapide pour l'outre-mer (La Réunion).
Seul bémol: frais de douane à l'arrivée

Thumbnail of user salvatoreg88
Italy
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Finora trovato materiale discreto a buon prezzo, puntuali nelle consegne, servizio clienti impeccabile e molto gentile pronto a risolvere ogni piccolo problema, soddisfatto

Thumbnail of user livjamn
Switzerland
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

I am very happy with this purchase. Fast shipping, good packaging, great seller. Thank you.

Thumbnail of user sverinem1
France
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

2 pantalons impossibles à enfiler car il n'y a pas de fermeture éclair.
1 sweat non conforme. Celui que j'ai reçu s'ouvre sur le devant, celui commandé était d'une seule pièce devant.
J'ai été entendue et intégralement remboursée.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 103083232 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user marileep15
Rhode Island
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I've been trying to return/exchange a swimsuit for over a week. They keep sending me the same email over and over. The swim suit torso is way small - obviously made for someone 5' tall. They refuse to send me a return label. Never again will I fall for cheap prices and doctored photos.

Tip for consumers:
Don't order from this company.

Products used:
swimsuit wrap and short sleeve top

Service
Value
Shipping
Returns
Quality
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102799299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user monikaw76
Poland
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Moje doświadczenie z zakupów z LightinTheBox jest zadowalające. Większości jest zgodna z tym co opisują, jak i ze zdjęciami. Produkty są dobrej jakości i ciekawe. Ale oczywiście zdarzają się też niezgodności z opisem lub własnym wyborem co do rozmiaru. Oczywiście można zawsze uzyskać pomoc, jak i zwrot kosztów. Jak dla mnie jestem zadowolona z LightinTheBox.

Thumbnail of user franciscoc589
Brazil
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

Foi muito muito boa, enquanto não houve cobranças alfandegárias.Agora os pedidos ficam retidos e não
Tenho a quem pedir ajuda.O pior de todos é o próprio correio.

Thumbnail of user loris1912
Colorado
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Happy with purchase, 3 of 5 t-shirts fit very good, the other 2 were a little tight even though measurements were the same per site. Graphics good on majority, a little blurry on one.

Thumbnail of user sophiab505
Tennessee
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Some of the items are just perfect! And others, like some mini dresses in small are baggy and look like night gowns. Items are priced well. Quality is fine for daily casual wear.

Thumbnail of user jeffreym1192
Arizona
2 reviews
0 helpful votes
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June 4th, 2024
Verified purchase

I shop around for unique and stylish shirts and LightintheBox has a great variety of shirts that fit the bill. I will continue to shop and buy from them.

Thumbnail of user brendak1394
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I order things from this site for vacations mainly. This way I don't have to go store to store to get new things I'd want on vacation. As well I don't over spend, items I find are reasonably priced and I'm able to do a larger purchase. And I have at times reordered a similar item if I love the first purchase.
I started last year when I purchased a sequence dress of a cruise and it was perfect. Now getting ready to leave again so I purchased some great vacation wear.

Thumbnail of user kevinb4029
GB
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

I love the app, the site, and the deals. The purchase I brought, I am wearing now, and very much enjoy wearing them. I would recommend new users to check them out.

Thumbnail of user jacquelinec1154
Ohio
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I loved my purchases from Light In The Box! It may have taken a little longer to get my clothes than I thought but I was just thrilled with my purchases. My dresses are beautiful and my blouses are gorgeous and colorful and original. Can't wait to show them off SOMEWHERE soon!

Thumbnail of user lawrencec942
Washington
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

LightinTheBox.com, I have an issue with them. I bought a number of items from them and I need them to send me their address to send items back to LightinTheBox.com because there are some items I just don't like, some items are the wrong color and 1 item damaged. LightinTheBox.com has run me in circles on line without giving me their address as of yet.
Please help me

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102799125 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user jeffreyh1736
Hawaii
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I've ordered 25-30 items from LightIntheBox in the past 2 years alone. Even though they've been mostly polo shirts, everything has come as shown and described. The quality is as good if not better than any online shopping company with the exception of the "luxury companies" like Tommy Bahamas but at 1/10th the prices. I love their "flash sales" even though you can't use the membership shipping option with them but the prices are so low that it still is a great deal ($10-15/shirt incl. Shipping). The only thing that I've told them I'd like to see added is a view of the backside of the shirts, especially the different prints and patterns, not so much the solids. Shipping time is normal for where I live (HI) and they provide tracking information with each package.

Thumbnail of user mihaiw1
Romania
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

I was looking for something for my size. The ones used by Light In the Box are different from the usual ones here. So I looked for 5 XL and 6 XL And I found it and I'm very satisfied

Thumbnail of user markusk64
Germany
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Die bestellte Ware war okay, allerdings man muss eine Größe kleiner bestellen, denn sie fällt groß aus. Für die zu große Teile habe ich das Geld zurück bekommen.

Thumbnail of user mikew2780
Singapore
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

As always I'm very satisfied with the quality and reasonable price point. Thank you, Mike from Singapore

Thumbnail of user micheld173
Belgium
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Ben echt eens benieuwd of ze werken heb er 15 zitten tussen elk elektrisch apparaat, omdat op internet staat dat het zuiver bedrog is, en niets uw elektriciteit verbruik kan doen dalen, zou dan infeite weggegooid geld zijn!

Thumbnail of user marieb596
Belgium
2 reviews
0 helpful votes
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August 21st, 2024
Verified purchase

J'ai commandé un ensemble et demandé le sur mesure. Malheureusement, le pantalon est trop large et le bustier baille. Je dois faire appel à une couturière, 2 fois les frais.

Thumbnail of user georgiap159
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I would like to take a minute to acknowledge that this app LightInTheBox has excellent service and exceeded my expectations on timely deliveries. I truly enjoy my ordering overall experience and will continue to shop there👍

Thumbnail of user bridgets278
Denmark
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I am happy with the dresses I have bought this year. They fitted well, and they where delivered quickly. Greetings Bridget

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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