• LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user annieb579
France
1 review
0 helpful votes
  • Send Message
November 5th, 2024
Verified purchase

J'ai acheté plusieurs robes, tee shirts,pull, pantalon...pour mes enfants et petits enfants, toujours la bonne taille les couleurs sympas et les matières conformes à la description, je suis enchantée, vous m" évitez de me déplacer, j'ai 80 ans et çà compte! Les prix sont attractifs.
À bientôt.

Thumbnail of user martineh30
Belgium
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase
• Updated review

Comme j'ai toujours été satisfaite (sauf à deux reprises, lors de ma première commande, il y a longtemps) de mes achats chez LITB (et ils sont nombreux), j'ai acheté les articles de la commande susmentionnée pour un membre de ma famille pour qu'elle puisse les offrir à Noël.
Pour elle, elle a gardé les 2 boules anti moucherons et le sweatshirt blanc avec le chat, 2 articles que j'avais achetés pour moi même auparavant, donc je savais de quoi je parlais.

Commande 81037069
September 18th, 2024
Verified purchase
• Previous review

Je suis enchantée de tous les articles que j'ai reçus, que ce soient les fleurs artificielles, le très confortable t-shirt que j'ai enfilé dès la réception, les petites bougies Led, la brosse pour les rainures des fenêtres (très pratique) etc... Bravo

Mon expérience avec LITB
August 14th, 2024
Verified purchase
• Previous review

Je n'ai eu qu'une seule mauvaise expérience avec ma première commande, dans laquelle les tailles avaient été mal indiquées. Aujourd'hui, après de très nombreux achats chez LITB, je peux dire que je suis enchantée de tout ce que j'ai acheté, que ce soit les modèles, la qualité des tissus, le confort. La même chose pour les petits articles de cuisine qui vous facilitent la vie, etc

Commandes en général
June 14th, 2024
Verified purchase
• Previous review

Je ne sais plus de quelle commande, il s'agit. Mais, toutes les commandes sont bien arrivées, sauf une commande livrée par Colis Privé qui a provoqué de très grosses difficultés, mais après de nombreux messages entre le service clientèle qui est très efficace et moi, nous avons pu régler le problème et le colis est finalement arrivé. J'affirme que Light in the box n'était pas du tout responsable du problème, c'était entièrement la faute du livreur Colis Privé qui n'a pas bonne réputation en Belgique, vu les critiques des clients sur ce livreur

Thumbnail of user susanf2734
Vermont
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I went by the size charts and then ordered a size up as I like my cloths roomy but they did not fit they way they should per the size charts too expensive to return so keeping and will give them away but will probabley not order again

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102852614 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user melindas552
South Carolina
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

After 1 order i tried to return. I was told not to return it to shipping. Okay get that but no address was supplied. Also was told to send to Asia. No address. Sent all of the first two orders taped together to the address that answered once in California. With a signed an receipt on acceptance. I didnt think their sizing was right.
I have 1 pkg to return. I do have 2 i ordered different sizes. I am hoping my credit card gets credited with in a reasonable amount of time. I do like your fabric options and style.
That address returns needs to be straightened out.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102852609 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user irmas162
Switzerland
1 review
0 helpful votes
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October 9th, 2024
Verified purchase
• Updated review

Ich bin sehr zufrieden mit den Produkten. Die Teile sind in sehr guter Qualität. Das Problem sind
Meistens die Grössen, trotzt angaben variieren diese. Ich bin auch sehr zufrieden über die Angaben des Versandes und wo sich die Pakete befinden.
Anderseits wäre ich froh, wenn ich nicht jeden Tag aufgefordert würden zu bestellen. Leider habe ich bereits mehr gekauft als ich mir leisten kann-

Versand- und Qualitätsangaben.
August 30th, 2024
Verified purchase
• Previous review

Ich finde es sehr gut, immer Einsicht zu haben, in welchem Stadium sich die Bestellung befindet. Danke das sie mich auch informieren, wann die Bestellung ausgeliefert wird und sich auf die Reise begibt und in welcher Zeitspanne sie bei mir eintrifft.
Mit der Qualität der betreffenden Ware bin ich angenehm überrascht und sehr zufrieden. Mit der Grösse gibt es öfters Probleme. So musste ich einiges verschenken weil es gemäss ihren Grösseangaben nicht gepasst hat (leider, schade).

Thumbnail of user francoisb82
Canada
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Ils sont vraiment fiables, comparativement à bien d'autres compagnies qui vendent sur internet. Ils sont sûr et on peut suivre à chaque jour si l'on veut l'envoie de notre colis. Je vous recommande fortement à tous de faire affaire avec cette compagnie.
La seule chose que je déplore c'est que j'aimerais vraiment recevoir leur courriel comme celui-ci d'ailleurs en français car je suis obligé d'utiliser un traducteur pour suivre ce qu'il m'envoie! Et il n'existe pas de numéro de téléphone pour les rejoindre, cela c'est bien dommage!
They are really reliable, compared to many other companies that sell on the Internet. They are safe and we can track every day if we want our package to be sent. I strongly recommend that you all do business with this company.
The only thing I regret is that I would really like to receive their email like this one in French because I have to use a translator to follow what they send me! And there is no telephone number to reach them, this via the Internet, which is a shame!

Thumbnail of user thonv
Netherlands
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Ik kan zeggen het loopt prima, alleen loopt het niet goed, zo heb ik een rode shirt besteld met zakken, ik ontving een effe rode, dus het gebeurt af en toe ontvang ik niet wat ik op de site zie, beetje teleur gesteld.

Groet Thon

Thumbnail of user darine15
Tennessee
2 reviews
0 helpful votes
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May 22nd, 2024
Verified purchase

I would purchase a tremendous amount more from this company. However, the processing and shipping times are respectfully: absolutely horrendous. One time I actually received a previously ordered order after I received a new order I just placed. They really need to seriously fix this aspect of their business.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102821920 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user carolh2841
North Dakota
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Had a hard time finding how to exchange a women's top I ordered for the 4th of July.

Thumbnail of user jamess9802
Colorado
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Before I made my purchase I read the reviews. So I understood that the sizing was off some, ordered accordingly. The bottoms that I received were long but my can hem them up. Other than that, I love them. I also understood that the delivery is not as fast as others, so don't expect overnight. 5 stars because I did a little homework and my expectations were met.

Thumbnail of user robertr5759
Canada
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Great product and price! Had halogen bulbs previously,hot and shorter life, These bulbs are perfect. Prompt delivery. Would definitely use Light in the box again, Thank you Al

Thumbnail of user elsovermars
Netherlands
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Ik koop al we een tijdje af en toe wat bij LightBox, ik wacht dan op de aanbiedingen. Er zitten ook wel eens mindere kwaliteit goederen bij, deze geef ik dan aan de kringloop winkel. Overhet algemeen ben ik, voor de prijs die ik voor de dingen betaal die ik houd, tevreden.

Thumbnail of user jiinas
Czechia
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Poprvé jsem se nechala zlákat a objednala jsem si boty. Dříve jsem si nejprve musela boty zkusit, než jsem si něco koupila. Tím, že máte dobře popsané velikosti jsem s botami od vás spokojená. Jsem spokojená nejen s botami, ale s celkovým průběhem od objednání až po doručení.

Thumbnail of user ritan154
Belgium
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

De artikelen zijn oké of niet oké, zoals overal. Maar als ze niet oké zijn lukt terugsturen totaal niet meer... je geraakt nergens binnen!
Dus je blijft met een frustratie achter dan... dus ben ik voorzichtig met wat ik bestel!

Thumbnail of user mauricem41
France
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Après un échange avec le service client et la disponibilité et la compréhension de ce dernier l'article défectueux m'a été remboursé.
Merci au service client et à mon interlocutrice Megha.
J'apprécie cette réaction
Cordialement

Service
Returns
Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Cher client,

Voici Megha, superviseure du service client, Lightinthebox.

Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.

J'ai créé le ticket n° 103154458 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.

C'est avec plaisir que je vous aiderai!

Sincèrement,
Megha
Service client Lightinthebox

Thumbnail of user debbieb2133
North Carolina
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I purchased a golf dress and received it very quickly. The dress is well made and wears very well. I will be looking for more items to purchase in the future.

Thumbnail of user bevn21
Kentucky
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

The dresses were very well made. One was little tight, so order a size up or wear spanks thru your chest! Very good customer service.

Thumbnail of user rosmani
Singapore
2 reviews
0 helpful votes
  • Send Message
July 25th, 2024
Verified purchase

Items arrived in good condition and well packed. Very satisfied.

Thumbnail of user lenab201
Belgium
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase

Ben heel tevreden over de items,alleen als ik verschillende stukken samen bestel en ontvang moet ik voor elk stuk verzendkosten betalen,7 in totaal besteld en 3x2 ineens ontvangen jullie zeggen toch bestel nog iets dan is dat NIET het geval!🤨

Thumbnail of user kristineb102
California
2 reviews
1 helpful vote
  • Send Message
May 22nd, 2024
Verified purchase

I order jeans thru light in the box. The jeans I love they fit perfectly. They are great pants and last long long time. The prices are legit also. I've never had an issue with them. The customer service has always been perfect too.from the time I place my order to the time I receive my order is usually about 10-12 days

Thumbnail of user roberts10565
Texas
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Orders product, came late and then was not my size. Your return policy is not user friendly. You're asking the buyer to prove the product does not fit and then you would need photos and you would decide if we get a refund. That is subjective that is not good customer service.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102821942 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user user9793
Kazakhstan
1 review
0 helpful votes
  • Send Message
August 22nd, 2024
Verified purchase
• Updated review

У меня сложилось отличное мнение о работе вашей компании. Всегда предлагается высокое качество изделий и очень стильный дизайн. Покупая ваши изделия по умеренным ценам всегда выглядишь на 100 процентов обонятельной и привлекательной.

Несоответствие товара заявленному в описании
August 6th, 2024
Verified purchase
• Previous review

Часто приходит товар, который не соответствует по качеству и размерной сетке, заявленным в описании.

Thumbnail of user richardl3501
Canada
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Always on time if not earlier, some clothes mostly jackets fit small but most things are right in size. Lotsa of options it's one sight to get everything you can think of

Thumbnail of user kanana3
Singapore
1 review
0 helpful votes
  • Send Message
June 11th, 2024
Verified purchase

I boight a shirt for 24.00 dollars. The cloth is very rough. I thought the designs were in embroidery but itcis just a simple print paint.
Very sorry. I don't intend to buy anymore.

Thumbnail of user barbaram4095
Canada
1 review
0 helpful votes
  • Send Message
May 10th, 2024
Verified purchase

So many of the items I've purchased fit and look quite different than the picture of said item. Tops are usually cut quite wide...not shapely like the advertised version. Pants are either too big or too small and I have ended up giving away SO many items...tops and bottoms. And yes, I check each and every items size guide. Sleeves are wider than pictured, v necks are not as low cut...I have a LOT of items that need adjusting with my sewing machine. Yes the prices are great but you never really know if the item is going to fit YOU properly or at all. Even when you're supposed to allow 1-2 cm mistakes. I've decided not to bother ordering anymore clothes.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102792101 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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