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LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.
Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024
While LITB refunded those 3 items I had no time to replace them for a wedding event. I ordered them the end of Jan. It took til the end of Mar to deliver & there was no time left b4 we had to leave for the event. I feel I can't always count on the manufs for good quality control. I would have liked the option to replace 1 of those items but wasn't given that choice. Meghan from LITB did reach out after this review & offered the shipping to be refunded of just under $26. I will give them another try, when I'm looking for a special dressy item.
All the products I ordered and received till now fulfil my expectancies. Fair delivery within established delays and good quality of products. I'll keep buying with pleasure at this online excelente shop.
The "Mushroom" solar lights were the best thing to place by the playhouse! It looks great! It was so easy to place the order and didn't take too long to receive it.
J'ai commandé un costume de mariage d'été et j'en suis très satisfait. La taille (XS) et la coupe sont impeccables et cerise sur le gâteau, il a été livré avec un jour d'avance de la date convenue au plus tôt.
I ordered 2 shirts in February. 1 was canceled in March. Finally received the other one in April. I normally wear a 2X but ordered a 3X just to be safe, and it was still too small. I have a 4X from last year that was too big. Won't be ordering from this company again. Clothes are very cute, and prices really low, but takes too long to receive, and sizes are not even close to accurate.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102694648 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Overall I had a good experience. I like the image, the quality, the bright colors. I just think with all the company's out there shipping charges were a bit steep. It has held me back from ordering other things from the site.
I have had a fantastic experience with you, as always! I sent this item back to you for a refund oh March 25th and have not heard back from you. Can you please provide an update? Thank you, Susan McCabe.
Livraison un peu tardive (un mois entre la commande et la livraison) malgré une participation dite "express" Cdlt JMD
Very nice thick material but fresh. Ideal for summer. I bought the blue one and the color is beautiful just as it appears on the web site. I bought size L which was supposed to be an US 8, but it is big for me, I could have sized down. It goes down to the ankle I am 1.72m, so not a midi dress.
Very nice and fresh material, ideal for summer.
It is only for small people, as for me the breast line sits above the breast I am 1.72 tall.
Very satisfied with.my oder. Eose.use wad extremely very nice.timely manner on delivery
Pleased with comfort of clothing
Olen väga rahul kõik on väga asja ja ajakohane.Ei oskagi midagi paremat tahta.
La compra se hizo fácilmente y el producto llegó en tiempo y forma
Rád u Lightln TheBox nakupuji a proto se rád vracím s radostí objednávám,děkuji
Jsem spokojen s vyřízením a dodáním zboží,vřele doporučuji,jedině s Lightln TheBox nakoupíte levné a kvalitní zboží
Reklamáció esetén a visszaküldés nagy költségteher a Kínába történő és európából induló postázásnak
I am completely satisfied with my purchase from LightInTheBox. The product arrived earlier than expected, well-packaged, and in perfect condition. It matches the description exactly and meets all my expectations. It's a pleasure to order from a site where the quality of both service and product is a priority. Recommended without hesitation!
The outfit was not advertised correctly. I ordered from size guide, regular US sizes. They did not fit and I could not get a return full price because they said it was a special order ( US 10) and too costly to return. So they told me (that supposedly they would make an exception and refund $ 30 some dollars from some $166.00 paid.
I would not recommend them, because of their unclear return policy. It does not benefit the buyer. And sizing is not accurately stated.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102620049 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Je n:ai jamais été capable d'avoir un étiquette de retour. Donc j'ai payé un article que je vais devoir jeté au vidange. C'était la première fois que j'achetais chez vous (lightin the box) et ce sera la dernière.
Très insatisfaite meilleur service chez Amazon
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102856843 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
TUTTO QUELLO CHE HO ACQUISTATO NE SONO SODDISFATTA,CONTENTA POI QUANDO L'HO RICEVUTA SONO STATA ANCORA PIU' FELICE.
Molto buona,perche' i prodotti che acquisto sono conformi all'ordine.
Sono gia'precisi nella consegna forse sono molto fortunata,sara' il mio punto di riferimento
Sono gia' pronta per un'altro ordine grazie..
Nice product. A bit more care in packaging to make sure product has no creases in it. Also length of time to receive is excessive.
Un vicio la pagina. No poded parar de comprar no se si son buenos los precios pero la mercaderia que ofrecen son originales
Artículos muy utiles con una muy buena relación calidad / precio
Především souhlasí velikosti-skvělé, barvy také souhlasí, jsem velmi spokojen
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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
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Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102694796 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox