• LightInTheBox

LightInTheBox

Write a Review

Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,100
Neutral
89
Negative
268
1479
See all photos
How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user mariam6364
Portugal
1 review
0 helpful votes
  • Send Message
November 8th, 2024
Verified purchase

Estou muito satisfeita com os produtos e prazos de entrega. Obrigada

Thumbnail of user alainp107
France
1 review
0 helpful votes
  • Send Message
November 8th, 2024
Verified purchase

Tout a étés parfait je recommande se site rapide reçu dans les temps

Thumbnail of user fabiennet8
Reunion
1 review
0 helpful votes
  • Send Message
November 12th, 2024
Verified purchase

Bon travail délai respecté produit conforme à la photo tout simplement ma-gni-fique👍👍

Thumbnail of user mariepaulep1
France
1 review
0 helpful votes
  • Send Message
October 29th, 2024
Verified purchase
• Updated review

Contente de mon achat commande reçue dans les délais confirmés

Veste en dentelle
August 15th, 2024
Verified purchase
• Previous review

Bien reçu mon t shirt ton bleu.Il est magnifique,conforme à la photo.J ai eu beaucoup de compliments car il n est pas commun.
J ai acheté aussi une veste en dentelle blanche.Très jolie conforme à la photo et achetée en promo.Ma commande est arrivée dans les délai prévus.Très conte,nte de mes achats,je recommande ce site

Achat de robes
August 6th, 2024
Verified purchase
• Previous review

Contente de ma commande de 2 robes hiver et 1 robe été achetées en promotion
Commande reçu ce jour,plus tôt que prévu

Très jolis articles
September 20th, 2023
Verified purchase
• Previous review

Très contente de mes achats jusqu'a
à présent. Prix corrects.Beaucoup de choix,belles couleurs,qualité.Seule remarque,livraison très longue à partir de la validation de la commande

Thumbnail of user henniek3
Netherlands
1 review
0 helpful votes
  • Send Message
October 22nd, 2024
Verified purchase

Ik ben zeer tevreden over mijn aankoop alleen de bezorging ging wat moeilijk

Thumbnail of user csillak7
Hungary
1 review
0 helpful votes
  • Send Message
October 18th, 2024
Verified purchase

Gyors és korrekt intézés volt a mikor visszaakartam küldeni az árút.

Thumbnail of user erikn160
Sweden
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Beställde ett par skor som var för små. Visade sig mycket svårt att skicka i retur.

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Kära kund,

Det här är Megaha, handledare för kundservice, Lightinthebox.

Jag är så ledsen för besväret. Nu får du snabbt personlig hjälp.

Jag har skapat ärende nr 103147250 för ditt problem. Biljettmeddelandet kommer att skickas till din e-post relaterad till LITB-konto. Vänligen granska den, vi väntar på ditt svar.

Jag är glad att få hjälpa dig!

Uppriktigt,
Mega
Kundtjänst Lightinthebox

Thumbnail of user jackb2095
Netherlands
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Prima product zeer tevreden zou zo weer bestellen al verschillende keren gedragen

Thumbnail of user vrax
Czechia
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Velikost neodpovídá - příliš veliké- brát o čílso menší

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Vážený zákazníku,

Tady Megha, vedoucí zákaznických služeb, Lightinthebox.

Velmi se omlouvám za způsobené nepříjemnosti. Nyní se vám rychle dostane personalizované pomoci.

Pro váš problém jsem vytvořil lístek č. 103147256. Zpráva o tiketu bude zaslána na váš e-mail související s účtem LITB. Zkontrolujte jej, budeme čekat na vaši odpověď.

Je mi potěšením vám pomoci!

Upřímně,
Megha
Zákaznický servis Lightinthebox

Thumbnail of user franciscog442
Mexico
1 review
0 helpful votes
  • Send Message
September 18th, 2024
Verified purchase

Buena atencion, exelente servicio y rapidez en la entrega.

Thumbnail of user martinem75
Belgium
0 reviews
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

Beaucoup de variations dans les prix d un jour à l autre et elles sont importantes

Thumbnail of user ewaldw5
Austria
0 reviews
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

Werde sicher wieder hier einkaufen, 1A Artikel, passt super und günstig

Service
Value
Shipping
Returns
Quality
Thumbnail of user claudioc117
Italy
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase
• Updated review

Tutto bene.
Articoli arrivati integri.
Spedizione nei tempi previsti.

Abbigliamento
May 14th, 2024
Verified purchase
• Previous review

Positiva.
Tutto bene.
Spedizione sempre aggiornata in ogni passaggio.
Materiale buono.

Thumbnail of user lindad3479
Linda D.
Texas
1 review
3 helpful votes
  • Send Message
March 13th, 2024
Verified purchase

I'm pleasantly surprised at how nicely this company operates. They send confirmations for each step of the process from the order, to the pay, to each item's step along the way, to where it is during shipping. My first order took longer than subsequent orders so it gets even better as you find your place in their flow. The variety and number of products is very good and I have found a consistent fit in the size range for clothes. I do find some of the fabrics different than I'm used to but there's nothing wrong with them, it's just me.

Thumbnail of user margaretj1083
Canada
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

The dress is pretty and I'm looking forward to wearing it next summer. The bag is just the right size for my "stuff" and I love the colour.

Thumbnail of user milenak32
Czechia
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Jsem spokojená s kvalitou zakoupeného zboží. Nakupovala jsem zde již několikrát.

Thumbnail of user robertk4219
California
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

I made six orders from Light in the Box. Everything that I ordered for myself, in American Size 2xL came with a size that is apparently about a Medium. I think that the problem is that the clothes are made in China, and in China, at least as of 2007, a 4xL isn't big enough to fit an American 2x. I went to your site and spent over an hour and a half trying to get your return policy. Eventually, my wife and I managed to enter the information for 5 orders for return. However, we were directed to send this information, and await instructions on how and where to send the ordered clothing for return and either replacement with corect sized clothing, or refunds. We sent the information off, and have not, as yet, received anything for the next step. There are about 7-8 things I need to send back and would appreciate some timely further information before I die, start to rot away and shrink to the size the orders actually were.

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102694828 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user edgare97
Mexico
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Es un buen servicio, aunque muy dilatado y aveces los empaques dejan mucho que desear.

Thumbnail of user domenicap6
Italy
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Acquistato, provato, non andava bene e chiesto rimborso. Rimborsato tutto il mio reso. Grazie

Thumbnail of user carinas111
Sweden
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

Jag är mycket nöjd med att handla hos er bra, billigt och snabb leverans

Thumbnail of user josephr2632
New York
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

Great value and selection with great prices. I totally enjoyed my new President Trump shirts.

Thumbnail of user elisag95
Nevada
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

I ordered gorgeous Cinderella shoes, a beautiful jeweled clutch and a wow-sa feather stole and they complete my look in the most fabulous way! Easy ordering experience and everything arrived faster than the original delivery window. I'll definitely be ordering again!

Thumbnail of user johnf6026
Texas
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Only thing is the length of time it takes to receive a purchase. Overall the quality of their products is good at a fair price.

Thumbnail of user sylviag377
Canada
1 review
0 helpful votes
  • Send Message
May 25th, 2024
Verified purchase

I'm very have with my new charger. And wait to buy another one for my mom and dad

Thumbnail of user mariaz1021
Canada
1 review
0 helpful votes
  • Send Message
May 25th, 2024
Verified purchase

Liked, the product, the price was right, and delivery was prompt,

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

Spread the word. Tell your friends what companies they can trust. Sharing is caring.

Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

How do I know I can trust these reviews about LightInTheBox?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about LightInTheBox?