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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,479 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 76.4%
Positive
742
Neutral
54
Negative
175
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Christmas gifts”

Renee R.
12/11/24

I was able to find exactly what I wanted very easily and the prices were affordable. I love the site. It's easy to navigate. I'm not crazy about having to search for a long time to find what I'm looking for and I don't have to here. I've recommended the site to family many times.

Date of experience: 12/11/24
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Top Critical Review

“The product i got was not what i ordered”

RONALD V.
12/18/24

Disappointed in the product i received it was suppose to be a full furred face werewolf and not a cheap knock off that had face in plastic or rubber the picture that i chose was right on but not the one i got

Date of experience: 12/17/24
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Reviews (13,479)

Rating

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Other

Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user matheusv
Brazil
1 review
0 helpful votes
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August 31st, 2018

MUITO TRI gosto dO Sitel, TEM tudo Que vc Precisa, E super- barato, super recomendo MUITO SHOW, CHEGA DIA MARCADO

Date of experience: August 31, 2018

Thumbnail of user lytjohanhenriette9
Denmark
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

Jeg har fået en god oplevelse med mine smukke bluser og kjoler og bukser

Date of experience: December 3, 2022

Thumbnail of user augustom15
Spain
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

He reclamado y no hacen mas que dar vueltas para no reebolsar el dinero

Date of experience: June 20, 2022

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26247544, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Thumbnail of user tonj1
Netherlands
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

De kleuren van de jurk zijn erg blauw had meer paars verwacht wil terugsturen

Date of experience: October 18, 2022

Thumbnail of user isidoroi
Spain
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

Todo bien. Las camisetas dan bastante tallas. Todo ok y en plazo de entrega

Date of experience: December 23, 2022

Thumbnail of user davis259
Brazil
2 reviews
2 helpful votes
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May 5th, 2016

Amo vocês caras, mesmo estando longe vocês sempre me ajudam com seus produtos ótimos

Date of experience: May 5, 2016

Thumbnail of user marysep6
France
1 review
0 helpful votes
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July 4th, 2021
Verified purchase

Articles de très bonne qualité, vendeur réactif et petits soucis vite réglés, très cordialement.

Date of experience: July 4, 2021

Thumbnail of user waldirg
Peru
1 review
0 helpful votes
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May 25th, 2016

El envio fue a la fecha y el producto me llego en buen estado

Date of experience: May 21, 2016

Thumbnail of user mariam3279
Spain
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Tuve problemas pero me lo resolvieron bien, el vendedor me ayudó en todo momento

Date of experience: July 5, 2022

Thumbnail of user antraiguess
France
1 review
0 helpful votes
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June 11th, 2016

Reçu rapidement, mis a part les frais de douanes très content de mon achat...

Date of experience: June 11, 2016

Thumbnail of user shefketm
Germany
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Das Produkt hat mich sehr überzeugt und alles hat perfekt gepasst deshalb 5/5 Sternen

Date of experience: October 1, 2021

Thumbnail of user elisabetec5
Portugal
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

Fiquei muito satisfeita com o produto, comprei varias pulseiras para o meu novo Apple.

Date of experience: May 2, 2021

Thumbnail of user normas236
Mexico
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

Muy bonitos, la medida exacta y cómodos, llegaron a tiempo y en buen estado

Date of experience: October 22, 2021

Thumbnail of user ariovaldoc1
Brazil
1 review
0 helpful votes
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June 14th, 2016

Tenho dificuldade de audição no ouvido esquerdo, adorei a compra e recomendo a todos.

Date of experience: June 13, 2016

Thumbnail of user patrician1300
Belgium
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

Très belle pièce, répond à mes attentes, je suis très satisfaite de mon achat

Date of experience: December 2, 2022

Thumbnail of user myriamm44
France
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Article de bonne qualité, conforme à la description. La veste taille bien. Très douce.

Date of experience: December 13, 2022

Thumbnail of user christiane15
Germany
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

Tolle Produkte... kann ich empfehlen. Das Angebot ist sehr groß sowie eine tolle Auswahl.

Date of experience: October 8, 2021

Thumbnail of user fransv14
Netherlands
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Ziet er goed uit past goed 3xl.
Kleuren zijn ook mooi rood en zwart

Date of experience: December 20, 2022

Thumbnail of user laures10
France
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Experience bonne vis a vis du site
Mais le produit ne me convient pas

Date of experience: July 26, 2022

Thumbnail of user costanzap1
Italy
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I pacchi vengono spesso consegnati in anticipo, non sempre i prodotti sono ben imballati.

Date of experience: August 2, 2022

Thumbnail of user martineh14
France
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Très satisfaite de ma commande, 2 prolongateurs de ceinture qui font parfaitement leur office.

Date of experience: June 7, 2022

Thumbnail of user vasilei1
Romania
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

La qualità dei prodotti è molto buona la spedizione idem. Sono più che soddisfatta

Date of experience: June 1, 2021

Thumbnail of user luisc515
Portugal
1 review
0 helpful votes
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June 6th, 2021
Verified purchase

Para iniciar a trabalhar com a Lightinthebox foi uma surpresa agradavel correu muito bem

Date of experience: June 6, 2021

Thumbnail of user reginag265
Spain
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

He recibido el pedido, todo perfecto, las tallas y el tiempo, volveré a comprar

Date of experience: September 27, 2022

Thumbnail of user ivab16
Czechia
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

All O. K. Vše bylo k naprosté spokojenosti, komunikace i doprava. Vnučka byla nadšená.

Date of experience: April 28, 2021

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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