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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.9%
Positive
798
Neutral
62
Negative
191
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Date of experience: 10/16/24
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Top Critical Review

“Horrible service”

A R.
12/20/24

I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.

Date of experience: 12/20/24
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Reviews (13,472)

Rating

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Other

Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user joanar36
Portugal
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Tamanhos certinhos. Ótima compra. Mas portes um pouco caros.

Date of experience: August 2, 2022

Thumbnail of user aurelienm
France
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

Ras rien à signaler comme les sites européen je recommande

Date of experience: November 1, 2021

Thumbnail of user montagnec
France
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

Conforme, tres beau, envoi rapide, merci beaucoup!

Date of experience: November 13, 2022

Thumbnail of user alia669
Saudi Arabia
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

مع التجربة المنتج جميل جداً كما بالوصف وسرعة التوصيل لها دور مهم
شكرا لكم

Date of experience: March 2, 2021

Thumbnail of user dem41
Belgium
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Goede kwaliteit en vrij snelle levering, veel keuze aan een mooie prijs

Date of experience: September 27, 2022

Thumbnail of user irenec340
Sweden
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Snabb leverans och sakerna var exakt som på bilderna. Mycket nöjd!

Date of experience: September 27, 2022

Thumbnail of user valentinad23
Romania
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

Experiența minunata felicitări pentru devotament și promptitudine recomand

Date of experience: March 1, 2021

Thumbnail of user anetag8
Poland
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Jestem zadowolona z zakupów i w przyszłości na pewno jeszcze skorzystam, pozdrawiam

Date of experience: February 14, 2023

Thumbnail of user tarjat2
Finland
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Ihana juhla-asu, jota voi yhdistella muiden vaateiden kanssa.

Date of experience: February 14, 2023

Thumbnail of user lilianal55
Italy
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

Sono contenta dei abiti pressi da questa ditta.La spedizione e un po' lenta pero

Date of experience: November 15, 2022

Thumbnail of user janosw2
Hungary
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

Gyors szállítás korekt eladó jó minöség máskor is visszajövök

Service
Value
Shipping
Returns
Quality

Date of experience: November 15, 2022

Thumbnail of user roberts7892
Sweden
1 review
0 helpful votes
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November 16th, 2022
Verified purchase

Nöjd med leverans och innehåll samt att kundservice är jättebra

Date of experience: November 16, 2022

Thumbnail of user larab118
Italy
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

La coperta è molto calda e avvolgente, fa dimenticare il clima esterno in un morbido abbraccio

Date of experience: November 15, 2022

Thumbnail of user alejandrol114
Argentina
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

Excelente--------------------------------------------

Date of experience: November 15, 2022

Thumbnail of user nathalier72
France
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

Matière agréable, produit sympa et confortable, expérience réussie

Date of experience: November 15, 2022

Thumbnail of user antonior559
Spain
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Todo perfecto...
Espero volver a hacer nuevas compras.
Muchas gracias.
Saludos.

Date of experience: November 14, 2022

Thumbnail of user dulloe
Romania
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

A ajuns in termeul dat, am fost multumita. Marimea corespunde

Date of experience: November 14, 2022

Thumbnail of user fabriceb2
Reunion
1 review
0 helpful votes
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June 12th, 2016

Super produit, je recommande ce vendeur qui a été très réactif merci

Date of experience: June 12, 2016

Thumbnail of user lauraf71
Paraguay
1 review
0 helpful votes
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June 12th, 2016

Excelente, muy linda la bota, ahora pedire otro calzado. Gracias

Date of experience: June 11, 2016

Thumbnail of user francescop57
Italy
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Ho acquistato diversi prodotti su questo sito e sono soddisfatto sia del prezzo che della qualità.

Date of experience: January 18, 2023

Thumbnail of user nestorm10
Uruguay
1 review
0 helpful votes
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June 11th, 2016

Las prendas son excelentes por su calidad y diseño

Date of experience: June 11, 2016

Thumbnail of user carmenc37
Italy
1 review
0 helpful votes
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June 11th, 2016

Sono molto soddisfatta dei miei acquisti e l'ho consigliato a tante amiche mie

Date of experience: June 11, 2016

Thumbnail of user paquib1
Spain
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

Perfecta, ha cumplido con lo que esperaba, en color, tamaño

Date of experience: November 15, 2022

Thumbnail of user aleksandrv3
Ukraine
2 reviews
1 helpful vote
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June 10th, 2016

Цена отличная на телефон, магазин также скидка часто дает и купоны дарит! Рекомендую!

Date of experience: June 10, 2016

Thumbnail of user misuzun
Japan
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

フルウィッグじゃないものを初めて買いました。大正解でした!毛質も良いし、とても扱いやすいです。ウィッグにエクステみたいに増やす感じで使っています

Date of experience: May 24, 2022

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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