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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.9%
Positive
801
Neutral
63
Negative
192
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Date of experience: 10/16/24
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Top Critical Review

“Horrible service”

A R.
12/20/24

I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.

Date of experience: 12/20/24
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Reviews (13,472)

Rating

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Other

Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user georgetag3
Romania
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Sunt încântata de costum,materialul ok.
Arata super!

Date of experience: May 11, 2023

Thumbnail of user claudiah303
Germany
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

Ware so wie beschrieben, gut verpackt, nur der Pulli ist etwas zu klein ausgefallen.

Date of experience: September 28, 2022

Thumbnail of user karinep6
France
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Délais de livraison à améliorer. Les articles reçus (t-shirts et pulls enfants) sont grands.

Date of experience: October 1, 2021

Thumbnail of user marilucim
Brazil
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Excelente site! Recebi meus pedidos! Produtos com qualidade! Recomendo a todos!

Date of experience: May 9, 2023

Thumbnail of user kingak14
Poland
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Zakupy przebiegły szybko i sprawnie, a jakoś butów świetna. Polecam

Date of experience: May 9, 2023

Thumbnail of user vtv
Czechia
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

Very god shop. I am hapy. (CZ) Zboží došlo v pořádku.

Date of experience: May 9, 2023

Thumbnail of user florencer62
Netherlands
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Aucun problème, article impeccable. De bonne qualité
Livraison rapide

Date of experience: September 7, 2021

Thumbnail of user paulemmanuelp
France
1 review
0 helpful votes
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November 4th, 2021
Verified purchase

Merci pour vos services dans les meilleurs délais, si j'ai besoin je penserai à vous

Date of experience: November 4, 2021

Thumbnail of user guyl90
Canada
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

Tres satisfait bon produit livraison rapide merci camera de surveillance belle image

Service
Value
Shipping
Quality

Date of experience: February 7, 2021

Thumbnail of user alejandros170
Mexico
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

Maravillosa, es muy entretenido e interesante participar.

Date of experience: February 7, 2021

Thumbnail of user falierot
Italy
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

Ricevuto tutto e in ottime condizioni.
Consiglio a tutti di acquistare da lightinthebox

Date of experience: November 21, 2022

Thumbnail of user antonellas11
Italy
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Completamente soddisfatta, articolo corrisponde alla descrizione buon rapporto qualità/prezzo

Date of experience: July 21, 2022

Thumbnail of user jd911
Netherlands
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

Had het nodig voor ledverlichting werd zeer snel geleverd binnen 15dagen

Date of experience: November 5, 2021

Thumbnail of user dominiqued136
Spain
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Délais un peu longs, (entre 2 et 3 semaines) mais tout s'est bien passé.

Date of experience: August 26, 2022

Thumbnail of user brittingers
Sweden
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Bara bra och många plus. Hoodien var perfekt. Stl L passade jättebra.

Date of experience: November 22, 2022

Thumbnail of user serges36
Belgium
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Très satisfait pour votre sérieux et le suivi de mes commandes

Date of experience: March 16, 2023

Thumbnail of user valeriec688
France
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Jamais déçue par mes commandes sur ce site. Toujours une bonne expérience

Date of experience: October 4, 2022

Thumbnail of user evelinef5
Belgium
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Wie beschrieben, angenehm und kuschelig, Dankeschön!

Date of experience: October 4, 2022

Thumbnail of user gntherh1
Germany
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

Schnelle Lieferung tolle Produkte bin sehr zufrieden

Date of experience: August 26, 2022

Thumbnail of user giuseppen13
Italy
1 review
0 helpful votes
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November 9th, 2021
Verified purchase

Cercavo dei ganci per le bici e ho trovati qui quello che mi serviva ad un giusto prezzo

Date of experience: November 9, 2021

Thumbnail of user evelynet6
Switzerland
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Die Bestellung ist gut angekommen und ich bin sehr zufrieden mit allen bestellten Artikeln!

Date of experience: October 4, 2022

Thumbnail of user anniew152
Sweden
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

Väldigt fin ryggsäck, precis som på bild. Leverans ca 14 dagar, helt okej

Date of experience: October 4, 2021

Thumbnail of user marilync653
France
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Parfait. Très beau tissus! Belle image refletant une vraie photo

Date of experience: August 23, 2022

Thumbnail of user lyneg11
Canada
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

J'aimerais bien recevoir tout mes message en français! Merci

Date of experience: March 28, 2023

Thumbnail of user catheriner514
Switzerland
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Taille exacte qui correspond aux mesures
Délai de réception cependant un peu long

Date of experience: August 1, 2021

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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