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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,469 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.5%
Positive
811
Neutral
63
Negative
200
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Date of experience: 10/16/24
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Top Critical Review

“Horrible service”

A R.
12/20/24

I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.

Date of experience: 12/20/24
See critical reviews

Reviews (13,469)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user klaudian3
Germany
1 review
0 helpful votes
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October 19th, 2021
Verified purchase

Ich bin sehr zufrieden mit der Exta-Qualität Und ich werde dich gerne wieder ausbügeln.

Date of experience: October 19, 2021

Thumbnail of user paulm3508
Germany
1 review
0 helpful votes
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April 15th, 2022
Verified purchase

Alle Waren sind bisher in Ordnung, auch Anfragen per E-Mail waren überzeugend.
Vielen Dank!

Date of experience: April 15, 2022

Thumbnail of user heidis686
Switzerland
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Ich habe bis jetzt nur gute Erfahrungen gemacht mit Lightln the Box

Date of experience: October 10, 2023

Thumbnail of user gnal1
Netherlands
1 review
0 helpful votes
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December 17th, 2023
Verified purchase

Ben tevreden met aankopen bij LightInTheBox,levertijd is redelijk

Date of experience: December 17, 2023

Thumbnail of user sergec40
Canada
1 review
0 helpful votes
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September 12th, 2023
Verified purchase

Bon service
Livraison rapide
Bonne description des articles
Bonne qualité

Date of experience: September 12, 2023

Thumbnail of user louisel368
Canada
1 review
0 helpful votes
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September 26th, 2023
Verified purchase
• Updated review

Très satisfaite de mes commandes Beaux tissu et confortable Je recommande ce site Merci

Date of experience: September 26, 2023

HAPPY
August 15th, 2023
Verified purchase
• Previous review

OK Je suis satisfaite de mes achats Je recommande ce site merci

Date of experience: August 15, 2023

Thumbnail of user lenal127
Germany
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Die Jacke hält super schön Warm und die größte Passt ebfalls.

Date of experience: March 17, 2023

Thumbnail of user dorisg259
Germany
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Schnelle Lieferung und gute Qualität der Jacke. An Hand der Größentabelle passt die Jacke super

Date of experience: October 18, 2022

Thumbnail of user dominiqued99
France
1 review
0 helpful votes
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September 10th, 2021
Verified purchase

La taille 43 est un peu plus petite que la taille 43 EU ou France.

Date of experience: September 10, 2021

Thumbnail of user heikeh15
Switzerland
1 review
0 helpful votes
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June 6th, 2023
Verified purchase

Sehr gutes Preis Leistungsverhältnis und sehr schnelle Lieferung

Date of experience: June 6, 2023

Thumbnail of user martinem50
Belgium
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

Très bons articles - livraison plus rapide que d'habitude - top -RAS

Date of experience: October 28, 2022

Thumbnail of user signep4
Denmark
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

Dårlig kvalitet
Syntetisk og plastik stof
Passer ikke med Billederne

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 17, 2022

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26715966, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service.

Thumbnail of user volkertm
Germany
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Trotz langer Wege, schnelle Lieferung
Immer wieder gern…

Date of experience: August 23, 2022

Thumbnail of user saras1709
Portugal
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

A mini impressora fez as delícias da minha filha... Ela ADOROU!

Date of experience: May 10, 2023

Thumbnail of user giovannil40
Italy
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

Ho acquistato abito elegante da bambina, fatto bene e molto rifinito. TUTTO OK.

Date of experience: July 5, 2021

Thumbnail of user sophiaw176
Netherlands
1 review
0 helpful votes
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October 8th, 2021
Verified purchase

Mooi formaat
Mooie kleuren
Leuke opdruk
Erg tevreden mee dochter blij

Date of experience: October 8, 2021

Thumbnail of user valeriof1
Italy
1 review
0 helpful votes
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February 8th, 2021
Verified purchase

Tutto Ok Sia la qualità del prodotto Sia il prezzo e i tempi di trasporto Grazie

Date of experience: February 8, 2021

Thumbnail of user nadical
Croatia
1 review
0 helpful votes
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January 3rd, 2024
Verified purchase
• Updated review

ODLIČNA PONUDA I KVAlITETA ROBE.MODERNA I EXTRA PONUDA SVIH ARTIKALA

Date of experience: January 3, 2024

4 JE ZBOG VELIKOG KAŠNJENJA ROBE INAĆE ŠTO SE TIĆE SAME KVALITETE I IZBORA BILA BI ČISSTA 5-TICA.
January 3rd, 2024
Verified purchase
• Previous review

POŠTOVANI!
4 JE ZBOG VELIKOG KAŠNJENJA ROBE INAĆE ŠTO SE TIĆE SAME KVALITETE I IZBORA BILA BI ČISSTA 5-TICA. NO ŽAO MI JE ŠTO JAKNU MORAM VRATITI TE VAS LJUBAZNO MOLIM POJAŠNJENJE TKO,KADA I KAKO ĆE JE PREUZETI JEER SE BOJIM DA UZMEM I VEĆI BROJ DA BI MI TAJ MODEL IKO SAM MJERILA BIO MALI.STOGA SAM SE ODLUČILA ZA POVRAT SREDSTAVA. TRENIRKE ZA MLADIĆE SU IZUZETNO DOBRE KVALITETE TE JAKO MODERNE, A ŠTO JEEDNA MODERNA BAKA ŽELI? NARAVNO DA I UNUCI BUDU MODERNI, ZATO POTVRĐUJEM DA SAM NEIZMJERNOO ZADOVOLJNA SA VELIKIM IZBOROM I KVALITETOM ROBE. TAKOĐER SAM UZELA BOŽIČNE HALJINICE ZA UNUČICE FENOMENAALNE SU.

HVALA VAM ŠTO NAM PRUŽATE MOGUČNOST DA KUPUJEMO NEŠTO ŠTO JE DRUGAČIJE OD DRUGIH.

ŽELIM VAM PUNO USPJEHA U POSLOVANJU U 2024. GODINI!

S POŠTOVANJEM

Lp

Date of experience: January 3, 2024

Thumbnail of user younessa
Morocco
1 review
0 helpful votes
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June 4th, 2016

PLACER expressement est grande et fiable, et je suis heureux de lachat a votre Site

Tip for consumers:
L'emplacement est super et il y a quelques fiables que les prix prohibitifs

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2016

Thumbnail of user markuss82
Switzerland
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

Günstige Preise, gute Qualität, und eine Riesenauswahl an Produkten.

Date of experience: October 5, 2023

Thumbnail of user carlosrodrigok
Brazil
1 review
0 helpful votes
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May 30th, 2016

O LightInTheBox é com certeza o melhor site com preços super competitivos e com um ótimo prazo

Date of experience: May 27, 2016

Thumbnail of user nadineh228
Germany
1 review
0 helpful votes
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October 25th, 2022
Verified purchase

Super schönes Kleid, Qualität und Preis-Leistungsverhältnis sind top.

Date of experience: October 25, 2022

Thumbnail of user moniquem338
France
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

Livraison un peu plus longue que prévue, mais reçue pour Noel
Donc Super - Merci

Date of experience: December 29, 2022

Thumbnail of user angeloc146
Switzerland
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Preis Leistung Qualität Super, Lieferung sehr pünktlich

Date of experience: August 19, 2022

Thumbnail of user anac730
Portugal
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Fiquei satisfeita com os produtos, tamanhos e material bom, entrega foi rápida. RECOMENDO

Date of experience: May 2, 2023

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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