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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,466 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.7%
Positive
844
Neutral
67
Negative
204
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Date of experience: 10/16/24
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Top Critical Review

“Horrible service”

A R.
12/20/24

I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.

Date of experience: 12/20/24
See critical reviews

Reviews (13,466)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user vasiliym2
RU
1 review
0 helpful votes
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June 2nd, 2016

прозрачнее чем на фото, и клетка меньше, в остальном хорошо

Date of experience: May 31, 2016

Thumbnail of user andrzejl5
France
2 reviews
0 helpful votes
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November 15th, 2022
Verified purchase

Good job;bnbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb

Date of experience: November 15, 2022

Thumbnail of user atsamaza
RU
1 review
0 helpful votes
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June 21st, 2016

Всегда, все соответствует описанию, продавцы честные. Всем рекомендую.

Date of experience: June 21, 2016

Thumbnail of user elisifd
Norway
1 review
0 helpful votes
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November 5th, 2021
Verified purchase

Litt sen leveranse. Men har forståelse for forsendelsesproblrmer

Date of experience: November 5, 2021

Thumbnail of user markl2917
Minnesota
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

Ghhgggbbbbbbbbbbbggggggggbbbjhhhhhhhhhhghhhbvvhghhhhh

Date of experience: February 2, 2023

Thumbnail of user charlesb3177
Georgia
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

Good mmmmmmmmmmmmmmmmmmm
M

Mmmmmmmmmmmmmmmmmmmmmmmmmm

Date of experience: May 23, 2023

Thumbnail of user raichyj
Morocco
1 review
0 helpful votes
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April 18th, 2019

Un très bon produit exceServicellentmercibeaucouplefournisseur, je recommande merci.

Tip for consumers:
eviter le $#*! de l'expedition

Products used:
les vetement des filles

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2019

Thumbnail of user jeonghoany
Germany
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

Good Good Goooooooooooooooooooooooooöooooooooooooooooooood

Date of experience: July 1, 2021

Thumbnail of user ab1077
Italy
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Ooooooooooooooooooooooooooooooookkkkkkkkkkkkkkkkkkkkkkkkkkkkk

Date of experience: April 4, 2023

Thumbnail of user dimitrad6
Greece
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Hshhshsajndbbsjakabsbsbshehjxjhxbsbshsjdndnskksjsjhshsbhshs

Date of experience: January 18, 2023

Thumbnail of user pateh1
Finland
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Got the package plffägägögkfkdlsmdbdjejenf
Ok jees pox.

Date of experience: December 13, 2022

Thumbnail of user renr20
Switzerland
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

Alles Bestens dieses Produkt ist empfehlenswert

Gfhgvhkfvkjhnjlbjgtvhvbhjzgcvbfcvvnbjnnlkbjzb

Service
Value
Shipping
Returns
Quality

Date of experience: January 21, 2023

Thumbnail of user occ1
Michigan
2 reviews
0 helpful votes
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June 6th, 2022
Verified purchase

Avoid, avoid, avoid!
Avoid, avoid, avoid!

Service
Value
Shipping
Returns
Quality

Date of experience: June 6, 2022

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26114197, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Thumbnail of user mariom670
Italy
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Tutto benissimo OK.OKOKOKOKOKOKOKOKOKOKOKOKOKOKOKOKOKOK

Date of experience: October 11, 2023

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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