• LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 4.0 stars from 13,400 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 75.5%
Positive
1,101
Neutral
89
Negative
268
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Top Critical Review

“Don't waste your money”

Scott T.
10/18/24

Do not waste your money. Sizes and color do not match descriptions. Your options for returns are horrific. I chose the 30% refund and keep the garbage I received for sake of simplicity. To return is a nightmare. Expensive lesson learned. Date of experience: October 18,2024

Reviews (13,400)

Rating

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Other

Reviews that mention popular keywords

customer service (1356) return policy (272) delivery time (175) phone number (107) post office (75) credit card (135) quality products (131) wedding dress (73) shopping experience (117) right size (55)
Thumbnail of user granu
Sweden
1 review
0 helpful votes
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November 5th, 2024
Verified purchase

En bra nätbutik! Lite lång väntan på mina beställningar ibland,men dom kommer alltid fram!ock hitintills har jag alltid varit nöjd på mina kläder ock dom andra sakerna! Fortsätt i samma bra stil.

Thumbnail of user kimm1015
Canada
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

Articles I ordered looked good, unfortunately, the capri pants are huge. Ordered a medium and they would fit someone 100lbs heavier than I. Trying to find a way to return items is less than ideal - you have to really hunt and search on how to communicate about something - still searching.

Thumbnail of user henkt7
Netherlands
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

Het bestelde product was wel enige tijd onderweg. Maar uiteindelijk was het precies wat ik besteld had en voor een prima prijs. En het was gemakkelijk te vinden op hun website.

Thumbnail of user marcelcamilleb
Belgium
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

C'est un plaisir de recevoir TOUJOURS dans les délais les colis de LightInTheBox dans ma boîte aux lettres qui semble s'illuminer alors.
Faites confiance à LightInTheBox comme je le fais depuis de nombreuses années.

Thumbnail of user janicep851
Texas
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I had two dresses that I purchased that turned out to be too small. I wanted to return them and purchase one again in a larger size. That was not possible because customer service said I could not return them just because they were too small. And that was their policy

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102780857 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Thumbnail of user brianm4562
Canada
1 review
0 helpful votes
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May 4th, 2024
Verified purchase

I've ordered some really wonderful shirts & blouses that are absolutely lovely and noth women & men have stopped me to compliment my choices of blouses or shirts. So if anyone wonders how to attract the eyes of a potential lover … buy one of these shirts, blouses. Recently, I sought to buy a dress and the order couldn't be fulfilled due to issues outside of their control. LightintheBox contacted me about before I knew there was a problem & offered me choices. That in my view of extraordinary customer service is extraordinary.

Thumbnail of user hennah7
Finland
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Olen ollut tyytyväinen light in The box:n
Asiakkaana olen saanut hienoja
Tuotteita olen kehunut muille että miten
Halpoja ja kauniita vaatteita kenkiä ja
Laukkuja olen ostanut teiltä että
Kannattaa muidenkin ostaa teiltä

Thumbnail of user gregp924
Canada
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

The high quality shoes I received were awesome, they fit perfectly and look great. I finally got to wear them out last night, and lots of compliments. The other stuff was great to.

Thumbnail of user arankas
Hungary
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Sajnos teljesen eltér a ruha alakja, anyaga a megadott leírás és a képek alapján. Szeretném, ha a közeljövőben olyan képeket raknának fel, és leírást az áruról, ami a valóságnak megfelel!
Köszönöm

Unfortunately, the shape of the dress is completely different, based on the description and the pictures. In the near future, I would like to see pictures and a description of the goods that correspond to reality!
Thank you

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Tisztelt Ügyfelünk,

Ő Megha, a Lightinthebox ügyfélszolgálatának felügyelője.

Nagyon sajnálom az okozott kellemetlenséget. Most gyorsan személyre szabott segítséget kap.

Létrehoztam a 102970968 számú jegyet az Ön problémájára. A jegyüzenetet a LITB fiókkal kapcsolatos e-mail címére küldjük. Kérjük, tekintse át, várjuk válaszát.

Örülök, hogy segíthetek!

Tisztelettel,
Megha
Ügyfélszolgálat Lightinthebox

Thumbnail of user geneh308
Texas
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

The only 3 problems I have ran into are times of deliveries & if I put in more than 1 order they always have a problem! As to what's on ordered! I've recieved at least one item I did not order & they show my white shorts with double Red Scalet macaws on them they show delivered & I have not recieved them but have paid for them in fact I just ordered another white pair & a black pair! So I'm still sitting here with my great looking white lien shirts & pants but is it all worth the time & problems with some of the products don't look like the quality of your website cloths! Especially those rayon shorts they look tougher like Kaila or cotton! I like my shorts but I don't like the way you show them on you sales & website! You asked & I have responded! & I will be doing other buying but I will never order a t-shirt! I prefer the lace ups & button up TEEs are for kids & im a senior & I doubt if anyone over the age of 30 would be buying tee-s! Unless they are mislead!thank you let me know how things are going! & I hope y'all are doing fine! Thank God your not TEMU! Gene Hoskins 6/3/24

Thumbnail of user marcom476
Italy
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Pantaloni estivi arrivati puntualmente ben imballati con numero taglia che rispetta le misure indicate e conforme al colore delle foto esposte, prezzo contenuto, articolo consigliato.

Thumbnail of user ugurserhatc
France
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

From the purchase to delivery l see all the process, it took 30 days but definitely worth it.

Thumbnail of user victorl545
California
1 review
0 helpful votes
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May 6th, 2024
Verified purchase

Nice shorts but not Tru to size, I ordered one size up and they were still a bit snug. I won't put these in the dryer cuz if they shrink they'll be too tight. The biggest size is 40, im a 38, I wish they made a 42. That said, I do like the shorts and I bought another pair...

Thumbnail of user carmenl386
Canada
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I ordered a couple of dress shirts for my husband and we are thrilled with them. The detail is subtle and elegant. One is a bit more ployesterish than I Iñigo Ed but this gives off a slight sheen that is quite lovely.

Thumbnail of user stephens3307
GB
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Excellent service from start to finish very good quality clothing and delivered on time

Thumbnail of user joycej696
Switzerland
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

Dresses were exactly as described. Timing if shipment was also perfect.

Thumbnail of user patriciaw2999
Maryland
1 review
0 helpful votes
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May 4th, 2024
Verified purchase

Because the price was so low, I took a chance and ordered this dress. It is a beautiful, nice satin dress. I ordered up and that was the right move. I just have to get it hemmed to tea length (I'm 5'3").

Thumbnail of user francinev36
Belgium
1 review
0 helpful votes
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August 21st, 2024
Verified purchase

Ik ben heel tevreden met de aankopen maar ik wil een Teddy jas, kleur khaki, maat M, retourneren voor dezelfde kleur maar maat L. En ik krijg maar geen antwoord van u.

Thumbnail of user denisel1329
Switzerland
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

The products are really exactly was I desired! The quality as well as the colour as viewed on your site!

Thumbnail of user attilac9
Illinois
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

This thing is great! I ordered a couple as I will visit my childhood friends and give this as a gift... (for remembering the good times we had in the Arcades)

Thumbnail of user joannek465
Florida
1 review
0 helpful votes
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May 5th, 2024
Verified purchase

Every item of clothing I have purchased has been absolutely perfect. The quality of the materials are awesome and the cost is more than very affordable. You get all and more than you expect. I have ordered swimsuits, tops, Leggins, Capri, dresses, and more. I order my true size and everything I have ordered fits me perfect. Try ordering, you will not be let down

Thumbnail of user eugenh
Canada
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Ordered 3 Summer shirts. Took a bit longer than expected to arrive.
Worth the wait! Great shirts- good looking - nice for the summer.
I am fully satisfied with the Product - would / will order some more.
Gene

Thumbnail of user madya1
Canada
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I have ordered 2 batches, hoodies, t-shirts and coord sets for our son and both times we have been very satisfied with the fit, fabric, style and colors.

Thumbnail of user marylouj13
Alabama
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase

I love it, I've even passed it along to my daughter in law. Sizes are true to fit which is good for a big girl. Quality of clothes are great and comfortable.

Thumbnail of user ruthf964
Belgium
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Some of the tops I bought the colours were not like photo.

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 24 hours

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