On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Tutto ok. La mia esperienza è stata positiva. I tempi sono stati rispettati anzi ho ricevuto il prodotto qualche giorno prima della data fissata per la consegna. Acquisterò ancora.
Jeg har handlet her et par gange. Jeg har stort set været tilfreds med varerne. Jeg har dog et lille hjertesuk: jeg ville ønske jeg kunne finde flere ting i bomuld og uld. Næsten alt tøj er lavet sf syntetisk stof.
En anden lille ting jeg ønsker at tilføje: Jeg er ked af at shipping tager så uendelig lang tid.
Men overordnet set er jeg godt tilfreds.
I'm pretty satisfied with this site,there two concerns I'm not too happy with and that's shipping charges witch are pretty expensive and I order shirts in the same size and some are fitting a lot smaller than some. When I ordered some rings they don't give a size of them,I end up having to give a lot a lot of items away,and can't order them again.
Most of the things I have bought I was very satisfied! But some was not so good, some was either too big or too small, and I measured myself and that didn't help, there was a few things like the silk pajamas I got a XL and it was to small or a rose T-Shirt I got in a XL and it was so big that two people could have got in it, and also the beautiful green dress it was a size 3XL but it was way too small, I really don't know how to buy anything from there. But there is a lot of beautiful Clothes, Shoes tops and other things. I guess I'm satisfied with my purchases. And will be buying more if I can get the size right? Thanks!
من الممتع بأنه يوفر لك كل متطلباتك ويوفرعليك كثيرا من المصاريف
Received my third pair of beach pants this week and am as pleased as always! The pants are comfortable to wear around the house, colorful and cool-looking with always intriguing graphic designs. I'll keep looking for more to add to my collection!
This is the second year I have ordered a winter coat from Light In the Box. Best price and quality! Also re-ordered a pant and top set from last year in different color. Great website
I knew from the first touch that I loved the material and then the fit was perfect( I ordered one size larger than normal). All of my dealings with Light in the Box have been satisfactory and without issue. Keep up the good work. Thanks
For this specific order, I decided to buy the blouse one size up my standard size because I wanted to wear an extra camisole underneath. But the blouse was way smaller than advertised so I am disappointment with this order.
Thank you
Easy, inexpensive, fun, lots of goodies. Items you never knew you needed and fast shipping.
I have had pleasant communications with the customer service especially as I have had problems with delivery due to a wrong address.
Love the products as they are different and really good prices.
Nice price if you allways go on flashsales. One in a while stuff happens. Ex. Wrong color on a jacket and never gett any ansers about it from support team.
First items I received were nothing like the pictures but it got better with time
This site is easy to find what your looking for and the prices are great, they also give email discounts which is really cheap.
Loved most of the styles and outfits. Seem to be between sizes some of the time. I try to be careful when ordering as cost of returning is often quite high
The service is very good and quite helpful.
It was very easy to purchase my rings. Both are my size, 6, and they both fit.
I received two small clear plastic bags, in each. The round stone ring is brilliant and very nice.
It is well worth the cost. The big square ring is less pretty and worth the money. The finish on the silver parts is more rustic than polished. All in all, pretty good value for costume jewelry.
Très bon service et courtoisie du personnel et bonne qualité de marchandises je donne une note
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members