LightInTheBox

******* UPDATE ******** I would like to change my review, the customer support responded to this review and was pro-active into solving my issue. They refund me an additionnal amount which in the end made me happy. I am satisfied with there after sale support.

Worst experience ever. The quality of the overall clothes are very bad, the prints are very fuzy. When I tried to return 8 out 10 that I recevied. There 2 options either you send by regular mail at your charge (cheapest option, that means no tracking) and they don't provide a return address sticker. Or we give you 30% back and you keep the $#*!ty clothes. I figure that returning without proof a delivery a package in china...my chance of getting a full refund was very poor. So they offer me 40% refund if I keep the stuff, which I accepted but I will never ever buy from them.

So I was very fortunate to get a very timely response from a supervisor and they will be refunding my order. I am still unclear as to how I missed the "made to order" as I ordered right from their size chart and not from custom measurements, but I was very pleased to have the customer service that I expected. I will try this site again, making sure I have no time restrictions and understanding more about their ordering process. Thank you Lightin the Box for being a responsible online retailer.

I order this sept. 30 2016 and i choose Express Expedited and it was stated upon checkout that it will take 1-4 business days for processing and shipping time will take 3-4 business days. It was shipped out Oct. 10 2016 and no tracking number. I choose express shipping coz i want the item to be delivered at my doorstep due to have no time for picking up the item thru post office, i cant even contact customer service already maybe this is the last time for me to shop here not a good place to shop

They have multiple emails promotions are sent under and unsubscribing doesn't work so you have to individually block ech email to stop the spam. You can't track orders on external apps or the website so you have to download their app to know when your package is going to arrive. The "estimated delivery date" kept moving back and I was worried about if there was something actually coming. The order did arrive within 2 weeks but the material is cheap and smells weird. Doesn't look bad but I doubt it'll last more than a couple washes. Wouldn't order from the site again. Low prices but you're getting spam and trash.

I ordered Starfire cloth material front seats.
I received them after some days inside a plastic envelope. They seemed very light as cover, anyway I decided to try assembling them on my car seats.
The result was bad because my car has contoured seats. The cover remains taut and raised in the center of the seat back!
Sorry, but these covers are suitable only for car with flat seat backs!
I canot use them!
Unfortunately I don't know if I may send them back without exspenses! I live in Italy!
I tried to ask about these details before buying but nobody gave me an answer.
Please, introduce in the shopsite this possibility.

To buy a product, I had to register with them and a part of that is giving your email address. Before purchasing the product, I decided to check more reviews. There were numerous complaints about wrong sizes being sent... So, I didn't purchase the product. After that I started getting emails. I unsubscribed at least five times and I still got an email.

I bought a pair of shorts from them and the size and appearance was totally misrepresented. I have been trying to return the item, though their website makes it impossible to do so. It just keeps rerouting me in circles, with no resolve. I had an online chat with two individuals who said they would generate a return ticket and to check my account in 24 hours. Nothing happened with either one! This company is selling sub par Chinese merchandise and is a total rip off. I am contesting the payment with my credit card company, DO NOT DEALL with these people.

The items they send are nothing like the picture they just take your money and do not refund they are terrible wish I had never seen this site. Their reviews are terrible I could not find one decent review only what they post themselves. They steal your money and don't care. One person received lights that were condemned by trading standards this could have hurt someone. This customer did not get his money back. They are just scamming people.

I used the return address provided me to send item to China. Item was held in
China several months then returned to me with no such address. So I lost money--$114 for the cost of the painting plus $28 shipping. Know their return policy before you buy.

I place an order 6 weeks ago ( it said 10-15 days for delivery) what a bunch of Kiera. And I am still waiting for it! Rubbish customer service! When I contacted them they offered to pay 50% of the shipping which is not acceptable. I am so annoyed, so angry, so frustrated. It was for a wedding, I spent £200 on their website and the stuff is worth nothing to me now! As the event is on my head and I cannot wait any more and ended up spending another £350 to buy the things again.

Please donot trust them at all or you will suffer financial and mental loss.