Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I ordered 4 dresses and paid for the fastest shipping, which was not fast at all. I then had to pay an additional fee for customs. When I finally received the dresses, 4 weeks later, the quality of the material was a very cheap polyester and the sizes did not fit. The sizing is very confusing. I am normally a 'medium' but based on the information on the site, ordered an XXL and they were too big.
I am very disappointed by this service overall and will not use them again.
I purchased 2 items and both were super cheap quality for a price I didn't expect it to be. One of the items arrived damaged. I'm trying to return it and over email customer services keeps making me offers to keep it in exchange for coupons. I just want my money back.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101513054 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Do not order from this company unless you can wait 30 days for your order. First order took 29 days. I stupidly ordered a second time before first order arrived. Placed order 11/27. Still do not have it. USPS has yet to receive order. Company claims to have shipped 12/8 but will not verify order actually shipped nor will they make any effort to track order. Customer service responses are fairly quick but are often "form " responses that do not address the problem. Also, there is a language problem with some responses. In short, they answer but do nothing but provide inappropriate excuses. Save yourself some grief—just don't order from this company. No matter how cheap or attractive the product is it is not worth it. I have no photos of product because it was never received & my order has been deleted so I cannot verify order. Stay away from this company
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Their product came with cheaply made material and looks ugly. It is not even close to what they show on the website picture. When I asked for return, the customer service asked me to provide pictures with tap measurement on to show 8 different cloth dimensions as picture shown.
Hello,
Thank you for reaching out to our customer service.
I am sorry you've faced this bad experience with our store. I saw that you've contacted us, and reported several problems with the hoodies. The problems might be hard to spot on the photos you've added, so the customer service agent requested more details, which included a photo with measuring tape, which would have confirm the size problem. This because all our clothing is advertised on the website with a detailed size chart. I regret if this gave a bad impression, but this information would have helped us to confront the supplier, allowing an immediate full refund. Please don't worry, we have gathered sufficient details to obtain a refund, you don't need to return the hoodies back.
We invite you to check your mailbox (ticket #25060642) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help!
LightInTheBox Customer Service Team
Delivery takes a bit, understandable though. Marked down prices excellent, kinda makes up for the shipping cost. Some products are of lesser quality. If I was a women, I'd have a hay day on this site.
I am very happy with the purchase of the products I ordered. Good quality and very affordable and beautiful products
Hello Ahuva,
Thank you for your feedback! We’re delighted to hear that you’re happy with the quality, affordability, and beauty of the products you received. Your satisfaction is very important to us.
We noticed that your review rating of 1 star doesn’t quite align with the positive comments you’ve shared. If you could update your rating to better reflect your experience, it would be greatly appreciated and help others who are looking for honest reviews.
If there’s anything else we can assist you with or if you have any further feedback, please don’t hesitate to reach out.
Best regards,
Megha
Customer Service Lightinthebox
The outfit was not advertised correctly. I ordered from size guide, regular US sizes. They did not fit and I could not get a return full price because they said it was a special order ( US 10) and too costly to return. So they told me (that supposedly they would make an exception and refund $ 30 some dollars from some $166.00 paid.
I would not recommend them, because of their unclear return policy. It does not benefit the buyer. And sizing is not accurately stated.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102620049 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I bought a dress for my sons wedding here, cost over $200. Beautiful dress but it doesn't fit. Would love to exchange it but don't have time, so I tried to return it. This is day two, yesterday they suggested I keep it and get it altered and they would give me a $2 credit. I don't know about you but I don't think a seamstress will alter a dress for 2 bucks even if there was enough seam allowance to do so. Day two they can't take it back for a refund saying I ordered a custom gown which I did not! I ordered a regular size off the rack. Such a horrible way to start a relationship, no wait maybe they're content with one stop shoppers and don't want relationships and loyal customers at all. First and last time ordering from Light in the Box, this is no way to treat customers. Even if they take the dress back at this point I'm done. You get one chance to make a great first impression.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101327471 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Cheap material cheaply made.
Had to file a complaint for late delivery to PayPal. Still took so long that PayPal closed the dispute.
Once the sweater was received it was ridiculously cheap
Collar almost didn't exist. Material so light was afraid to wear anywhere in case it ripped
Color was way off of picture
This one is going to the local mission
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Bloo
Customer Service
I just received my new shorts and the pocket is ripped from top to bottom
$#*!ty Quality! 100%
Never again will I buy from them!
And the worst part is... there is no number for customer service. You have to download the app
This company is garbage
Do not order from them!
Products do have flaws. I understand that...but if you can't talk to a representative then what kind of company is it!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101240212 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered several tops and found they didn't fit. So I tried to return them but was advised by Lightinthebox that they had to be returned to China and that this would be very expensive. Better, they said, to accept a 20% discount on your next purchase ( not likely) or they could graciously give me a cash payment of 10% of the value of the order. Should I still wish a refund, I was advised that they would not refund the original shipping cost. I then asked them to tell me the actual net amount of the refund I was seeking.
I have received no further replies from them. I resent my request for dollar clarity and again have no response. I do not recommend buying anything from this company as their after-sale customer service is totally unacceptable.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25532321, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I am completely satisfied with my purchase from LightInTheBox. The product arrived earlier than expected, well-packaged, and in perfect condition. It matches the description exactly and meets all my expectations. It's a pleasure to order from a site where the quality of both service and product is a priority. Recommended without hesitation!
This company is a scam. The clothes are of horrible quality. Although I ordered according to my measurements, the products were completely off in sizing.
When I contacted customer service via email, they blame me and stated that I ordered the wrong size. Therefore, they refused to provide a return address. And said that I should not try to return on my own because it would cost me too much. That is not their call to make. I lost $240 with my order…On dresses that I ordered to attend a wedding. On dresses I absolutely can't wear.
Hi Roheman,
Thank you for reaching out to us.
Please accept our apologies for having faced this very unhappy shopping experience. Upon checking previous correspondence, I am afraid there could have been a misunderstanding. When you've contacted us, you've mentioned the dresses simply didn't fit, this without mentioning that the quality was bad. Consequently, you would have had to pay the return shipping yourself, since all our products are advertised with their exact measurements --in both inches and centimeters-- on our website. However, this would be considered inappropriate if the quality wasn't good. Can you please tell us more details and if helpful send relevant photos? This will help us to claim a full refund for you!
We have sent you an email (ticket #25097233) to help meet your satisfaction. We can help you obtain a refund without too much efforts.
Awaiting your details,
LightInTheBox Customer Service Team
After reading reviews and return policy, i thought id take my chances on ordering a couple dresses thinking the worse case would be, i had to pay for the shipping to return them. Well once i received them and tried them on, i found that they were very cheaply made, did not fit correctly in the armpit area and i was just overall very disappointed. I requested to return them. This is when i was informed they were "made to order" and not returnable. BEWARE! This is a scam for your money! My barbie doll dresses were made with better quality than these were. I couldnt be any more dissatisfied and wish i would have seen a review like this prior to my purchase! I hope this company gets everything they deserve... SCAMMERS! If i could give it a negative star rating i would...
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27264474for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
The products they sell are very good and I have had no issues with anything I've bought though them. I find when Light in the Box has a sale it's a good time to buy some new t-shirts. I've lost a-lot of weight and now I need new clothing to fit me again. You can't beat the price on some of the t-shirts they sell when they have a sale on.
Expected junk & i was not disappointed. 16 clothing items... all junk. Havent decided if this entire box of junk is going to goodwill or in the garbage. Has weird smell... among all that is wrong with the clothes from this site!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27288510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
Took 3 months to get a men's XL shirt and when it finally arrived it will not even fit a 10 year old child. I sent 8 emails to customer service about order with only one response. Customer service does not exist
Dear customer,
We sincerely apologize for the problem. Could you please firstly provide us with your Order Number?
Please also tell us more details about your problem. We will then further check the problem and resolve it with our greatest effort.
Thank you for your understanding and cooperation in advance.
This review is to let everyone know that, it is not a wise idea to purchase from this website for its base is in China, and they have no guarantees when it comes to items being purchased or returned. I caution you!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
I have yet to get any response on my request for a return of an outfit that looks nothing like the picture. The outfit looks horrendous. It is not "custom made". Way too much material for the jacket. Order at your own risk! Highly recommend ordering from another business
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102334995 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered some merchandise back on 12/13/2022 and received my payment confirmation receipt and I have not received my order yet. There is no one to call and it says to download their app to track your package. Even when I do that it's all blank when I click the track package link. No history of my order is shown or anything but I have my receipt of $144 where I paid for it. Please do not shop online at this site.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27802944 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26700098, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.