business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Canada
1 review
0 helpful votes
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My orders (3)
July 24, 2023

I have received all 3 orders. I am heading Home Wednesday and will check them then. My review may change based on the accuracy of each order.

Date of experience: July 24, 2023
Louisiana
1 review
0 helpful votes
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Worked with me
April 5, 2023

Did not work size wise but was easy to make right. Only problem I have is shipping cost because another site gives free shipping.

Date of experience: April 5, 2023
Ohio
1 review
0 helpful votes
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Expectations dashed
March 10, 2023

Upon receiving my packages I was excited, but that quickly turned into disappointment when I realized almost everything is going to fit too small.

Date of experience: March 10, 2023
Australia
2 reviews
0 helpful votes
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Excellent company, product arrived on time and looks great, I have told my friends to check out the website and see which ones they like too.

Date of experience: October 6, 2014
Florida
1 review
5 helpful votes
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I had previously issues with an item but they took care of it immediately without me even having to ask... I appreciate the attentiveness.

Date of experience: October 17, 2014
Australia
1 review
4 helpful votes
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I bought things from this website, happy with the delivery service, on time. The products are not too bad. Will shop here again for clothing.

Date of experience: June 13, 2014
Florida
3 reviews
0 helpful votes
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Great site
July 28, 2023

Good deals, true to size. I brought 3 pairs of sandals all fit perfectly. Good packaging and came in short time frame. Such a great selection.

Date of experience: July 28, 2023
Brazil
1 review
0 helpful votes
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Maravilhoso! Amazing!
July 27, 2023

Amei as minhas compras! Chegaram rapido para mim. Comprei duas correntes e a qualidade é excelente! Provavelmente comprarei novamente!
Recomendo!
Loved my purchases! They arrived quickly for me. I bought two chains and the quality is excellent! Will probably buy again! I recommend!

Date of experience: July 27, 2023
Washington
1 review
0 helpful votes
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Fast delivery of quality sneakers
May 2, 2023

Super fast delivery. Purchased 2 pairs of very nice looking sneakers. They are very comfortable and people ask where we bought them all the time.

Date of experience: May 2, 2023
Netherlands
1 review
0 helpful votes
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Salsa dance shoes
May 28, 2016

I regularly buy salsa dance shoes. There is such a huge variety and they are different from all other shoes here in the local stores. Love them!

Date of experience: May 25, 2016
Lithuania
1 review
0 helpful votes
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I do really like this service because they respond very fast and give the information I need. Great duties insurance (got my taxes back).

Date of experience: May 21, 2016
France
1 review
0 helpful votes
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I paid 20 euros for express shipping and it took 34 days to get to me. The customers service is 100% inefficient. Never again.

Date of experience: May 12, 2020
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you

GB
1 review
0 helpful votes
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I always use this app/ businesses website, everyday I check in to see what other fantastic new stuff has been put on the catch my eye.

Date of experience: June 11, 2016
GB
1 review
2 helpful votes
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Still no phone
December 31, 2017
Updated review

Thats us into january now and still no phone has came i am very upset and angry with your company will never order again

Date of experience: December 31, 2017
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer, this is Customer Service Supervisor from Lightinthebox. I am glad to help.

I have checked your order and found that your order is not delayed. It was shipped on 2017-12-09 via DHL eCommerce with tracking number HKAST48551335W2VSH, you may track it follow link: https://dhlecommerce.asia/track/Track?ref=HKAST48551335W2VSH Usually it takes 4-7 business days to complete the delivery, so the order is still in normal transit. Please understand that before shipment there was a processing time to collect and pack item, the information can be found on each product page.

As you are valued customer for us, I had conducted ticket ID=16955501# in our ticket center and provide a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.


Still no phone
December 14, 2017
Previous review

I ordered a phone from your website on 29th november it was to be here in 7 days still nothing can you help

Date of experience: December 14, 2017
South Africa
1 review
0 helpful votes
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Hopefull
July 2, 2023

Tank you light in the box for resolving my issue, your prompt response and customer service is much apreciated. I will gladly shop on your site again

Date of experience: July 2, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 101046273 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Massachusetts
1 review
0 helpful votes
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Great selections at great prices.
October 4, 2023

This site is easy to find what your looking for and the prices are great, they also give email discounts which is really cheap.

Date of experience: October 4, 2023
Colorado
1 review
0 helpful votes
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Stay away
December 30, 2020

Don't buy from this company Products not as advertised and in reality there are no returns You are stuck with shoddy goods at high prices

Date of experience: November 30, 2020
Canada
1 review
0 helpful votes
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Very happy
September 22, 2023

New to your site and was very happy with product. Wish shipping and other charges were better. Price should reflex true cost when viewing products.

Date of experience: September 22, 2023
Denmark
1 review
1 helpful vote
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Very bad quality.
August 11, 2022

Not happy with what I received and when I contacted customers service they told me there is no possibility to return. I'll never shop here again.

Date of experience: July 12, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26432469, Would you please login you litb account and reply when you feel free?

You can also find the message in your email# d***a@wo*****ds. Dk

Sincerely
Customer Service.

Spain
1 review
0 helpful votes
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Quality clothing at affordable prices
May 10, 2023

I am on a limited budget but still love clothes. Light in the box gives me the luxury of getting trendy fashionable clothing at affordable prices.

Date of experience: May 10, 2023