LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I have received all 3 orders. I am heading Home Wednesday and will check them then. My review may change based on the accuracy of each order.
Did not work size wise but was easy to make right. Only problem I have is shipping cost because another site gives free shipping.
Upon receiving my packages I was excited, but that quickly turned into disappointment when I realized almost everything is going to fit too small.
Excellent company, product arrived on time and looks great, I have told my friends to check out the website and see which ones they like too.
I had previously issues with an item but they took care of it immediately without me even having to ask... I appreciate the attentiveness.
Good deals, true to size. I brought 3 pairs of sandals all fit perfectly. Good packaging and came in short time frame. Such a great selection.
Amei as minhas compras! Chegaram rapido para mim. Comprei duas correntes e a qualidade é excelente! Provavelmente comprarei novamente!
Recomendo!
Loved my purchases! They arrived quickly for me. I bought two chains and the quality is excellent! Will probably buy again! I recommend!
Super fast delivery. Purchased 2 pairs of very nice looking sneakers. They are very comfortable and people ask where we bought them all the time.
I regularly buy salsa dance shoes. There is such a huge variety and they are different from all other shoes here in the local stores. Love them!
I do really like this service because they respond very fast and give the information I need. Great duties insurance (got my taxes back).
I paid 20 euros for express shipping and it took 34 days to get to me. The customers service is 100% inefficient. Never again.
I always use this app/ businesses website, everyday I check in to see what other fantastic new stuff has been put on the catch my eye.
Thats us into january now and still no phone has came i am very upset and angry with your company will never order again
Dear customer, this is Customer Service Supervisor from Lightinthebox. I am glad to help.
I have checked your order and found that your order is not delayed. It was shipped on 2017-12-09 via DHL eCommerce with tracking number HKAST48551335W2VSH, you may track it follow link: https://dhlecommerce.asia/track/Track?ref=HKAST48551335W2VSH Usually it takes 4-7 business days to complete the delivery, so the order is still in normal transit. Please understand that before shipment there was a processing time to collect and pack item, the information can be found on each product page.
As you are valued customer for us, I had conducted ticket ID=16955501# in our ticket center and provide a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a phone from your website on 29th november it was to be here in 7 days still nothing can you help
Tank you light in the box for resolving my issue, your prompt response and customer service is much apreciated. I will gladly shop on your site again
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101046273 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This site is easy to find what your looking for and the prices are great, they also give email discounts which is really cheap.
Don't buy from this company Products not as advertised and in reality there are no returns You are stuck with shoddy goods at high prices
New to your site and was very happy with product. Wish shipping and other charges were better. Price should reflex true cost when viewing products.
Not happy with what I received and when I contacted customers service they told me there is no possibility to return. I'll never shop here again.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26432469, Would you please login you litb account and reply when you feel free?
You can also find the message in your email# d***a@wo*****ds. Dk
Sincerely
Customer Service.
I am on a limited budget but still love clothes. Light in the box gives me the luxury of getting trendy fashionable clothing at affordable prices.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you