Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Ordered 2 shirts, quality was that of a cheap holloween outfit. Sizing was way off. They also expect you to pay for return shipping.
It's a fantastic and wonderful online business with very good prices and great delivery services. I got my micromax canvas 6 in less than 18 days.
The goods were never delivered even tho Lightinabox said they were. There is no way to fight this. I would like my money back
Not happy with the quality, received in a plastic bag with no tags and completely wrinkled. These coats are pretty online but there for 12 year olds
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27958454 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I already responded to you indicating that one of the bathing suits was not L (9016), although it was labeled as such, and therefore unusable.
This larger size fits Great! It's just right and looks so pretty. I really like it! Thank you for sending such a lovely and better fitting coat.
Produsele pe care le-am achizitionat privind raportul calitate/pret este excelent. Transportul din Hong Kong pana in Romania costa foarte putin. Promptitudine in preluarea comenzii si livrarea ei. Cu respect, multumesc LightInTheBox.
My wife bought 3 dresses and the quality is terrible, all they are fit for is using as dusters - do not buy anything from them.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
We are sorry but order #000123y is not in our standard actually.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
After filing a review on here to bring to the attention of terrible customer service. Tammy today, had it solved quickly.
Brilliant thank you.
Dear Customer,
The order was last year's. The package was abandoned due to customer's rejection of tax fee. In this case, we didn't receive the package back and we are unable to refund.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15244893
Please kindly note that usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7
Sincerely,
LightInTheBox Customer Service
I really love this internet shop! Good deals and a excellent and smooth process of delivering all my orders, quite fast as well! A+
My experience with Lightinthebox was Awesome... I look forward to ordering my wedding dress from this company. Thanks and keep up the great work...
Faster delivery than before. You improved but there si land for more. Unhappy that the shoes I bought although size is 36, in reality is 37.
I always love seeing the daily flash sales and specials sent to my inbox! I've loved ALL of my purchases with LIB! Customer service is superb!
I love your company. Received shipment without any hassle and within a reasonable time. As far as the products, in perfect conditions.
Very satisfied with the dance shoes. My daughter wears normally 34, these were 35 and they were O. K. I recommend to buy one size more.
I love my new boots. They're perfect. They came well packaged and fit well. I'll get to use them in various scenarios.
Eu amo minhas botas novas. São perfeitas. Vieram bem embaladas e calçaram bem. Vou poder usá-las em vários cenários.
Clothes looks like good fabrics, but are simple and thin. Coat would be better if thicker quality of fabric. No use of coats in summer.
The purchased goods are perfect, only for one blouse someone checked the size and it is small. I believe we will solve everything. Satisfaction.
I'm pretty happy of my first purchase on this website. The product was how i expected it to be and it came in time.
My experience so far has been wonderful, am happy tha i received my order and they all looked as their in the pictures. Your services are excellent.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101637878 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox