LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Well, I opened the app and saw this beautiful sneakers; I just bought them! Good price by the way!
Everything is good and cheap I love the store and I plan to keep buying stuff from here….
We love our new jewelry! We had to be patient for it to get here, but worth the wait.
I Love Light in the box!
Great products!
My family love every item that I have ordered so far!
The image is not clear and the quality of printing is very bad.
Le temps d'attente est long. Et un produit qui est pas bon. La chemise small est trop grande. Je suis vraiment pas satisfait
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 102004963 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Jacket is very cheap looking, looked nicer in the picture.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102499065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
They have good products of good quality. I will buy again from them.
Products as describe, fit were perfect, and the delivery very fast.
Good merchandise and reliable merchant. I love the humor and choices.
Beautiful top not to transparent, beautiful colors.
The sweater have a great qualty but a little too shirt for me. Very soft and warm.
Everything came in in a timely manner exactly what I ordered no problems
Timely. Good product for the price.
Always check the sizing chart, read reviews
Glad I checked the sizing charts. Everything was a perfect fit.
I finally received on Feb 28,2018 a pair of binocs I had ordered Jan 25 with 3-5 business days delivery. SEEKER 10X50 Binoculars Wide Angle HD BAK4 Fully Coated 115m/1000M Central Focusing and mountable. After much backing and forthing trying to trace my package they arrived. The binocs were not as advertised. There is no ability to mount them, they are not HD, they are not wide angle and there is no evidence that they have fully coated lenses except stated on the outside. The name is different on the binocs than shown in their site photos. These are ONLY "military marine". As I have a pair of other binocs that have all the features these advertised, I can tell the difference. Furthermore, indicative that these are not likely what I ordered, there is no booklet with it's features, always found with binoculars, only a users sheet which was also generic like the box they came in! It was for any binoculars that would fit, no brand name only "HIGH QUALITY BINOCULARS, In light of all the difficulties, not surprised by the cheating. WHAT A CROOKED OUTFIT. One star is 1 star too many. Do not deal with this outfit.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I am really sorry that your package was delayed due to the busy holiday season. We promise to take full responsibility of our problem.
After checking, your package has arrived at your local Post Office. Online update tracking information: [2018-02-10 08:05 CANADA, 【CANADA】 Departed from local distribution center]
The parcel delivery might be delayed due to the busy schedule from post office. We have asked our logistics department to check the package. We will also ask for a Local Inquiry Number from the shipping carrier, which can help you find the package at the post office. Please don't be worried.
I had conducted new Ticket ID =17698441 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
All the items I bought were unique. Shopping is so easier. The prices are good, for the quality.
The sweater was delivered quickly and I had many compliments on it!
Thank you, excellent service, order arrived on time.Thanks
Do not buy from this website. Don't expect to get what you ordered. The images they use on their website are not the same as what they send you.
The following message below I tried to send to the company on the return ticket. But when I tried to submit my ticket it would not send the message. A timer came up on the screen and the message would not go through to the company.
Many issues with these boots. Many things were falsely represented in the photographs of the product, very important details. Details that led me to purchase these boots.
Let's start with the quality. In your images of these boots there are several place where a double stitch is present, the boots I received have no double stitch. I never purchase a boot that does not have a double stitch along the major seams. Then there is the detailing along the instep of the sole and the outside lateral aspect of the sole. In your images of the product it appears as a solid material, pale yellow in colour. On the boots I received this detailing looks like it was sloppily hand-painted on the boot. It looks awful, and does not look anything like the images of the boot. Then the logo badge itself is not the same, not two tone black and not double stitched. Also, the boots I received lack an extra line of stitching by the upper buckle, there is stitching reenforcing that surrounds the rivet on the strap for the buckle. The boots you sent does not have stitches on one side of the rivet. Perhaps a minor issue in some peoples eyes but that line of vertical stitching helps to maintain the longevity and function of the strap. The buckles themselves look like real brass in the photographs and on the ones I received they look much cheaper. Also the material depicted in your images looks like a combination of leather and suede. The part of the boot that is supposed to look like suede looks like cheap nylon canvas. This detail makes a huge difference to the appearance and quality of the boot. Also, on your website the boot has an extra stitch detailing on the boot heel, this detail is missing on the boots I received. I would recommend you desist from false advertising and properly represent the product you are selling.
I have my eye about ten shirts on your website. How you manage these concerns will impact whether I purchase these other items.
I expect you to pay for the return shipping and refund me fully.
Thanks for your attention to this matter.
Below are images that show the boots I received, followed by images from your website. Pay attention to the lack of double stitching, the missing stitching, the secondary material of the boot, the quality of the buckles, the way the logo badge looks different and less detailed. My least favourite aspect of the product you sent was the cheap looking hand-painted strip on the side of the sole...it looks nothing like the images on your website.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27548183 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102481430 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox