business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
grey star
grey star
grey star
grey star
grey star
New York
1 review
0 helpful votes
Follow Gabriel V.
Unfollow Gabriel V.
Send Message
Share Review
Report Review

Nice Stuff!
January 10, 2023

Well, I opened the app and saw this beautiful sneakers; I just bought them! Good price by the way!

Date of experience: January 10, 2023
Canada
1 review
0 helpful votes
Follow Dawood K.
Unfollow Dawood K.
Send Message
Share Review
Report Review

IT's excellent
March 24, 2023

Everything is good and cheap I love the store and I plan to keep buying stuff from here….

Date of experience: March 24, 2023
Oklahoma
1 review
0 helpful votes
Follow Kevin Z.
Unfollow Kevin Z.
Send Message
Share Review
Report Review

Jewelry was such a bargain! We really like.
March 15, 2023

We love our new jewelry! We had to be patient for it to get here, but worth the wait.

Date of experience: March 15, 2023
Canada
1 review
0 helpful votes
Follow Shelly K.
Unfollow Shelly K.
Send Message
Share Review
Report Review

Great Quality
January 10, 2023

I Love Light in the box!
Great products!
My family love every item that I have ordered so far!

Date of experience: January 10, 2023
Canada
1 review
0 helpful votes
Follow Francois C.
Unfollow Francois C.
Send Message
Share Review
Report Review

Custom t-shirt
February 20, 2024

The image is not clear and the quality of printing is very bad.

Date of experience: February 20, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102481430 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Indiana
2 reviews
0 helpful votes
Follow Rusty B.
Unfollow Rusty B.
Send Message
Share Review
Report Review

CHI- Town
January 31, 2024

Sizes very by product, but when they fit, their worth it. I like your product very much.

Date of experience: January 31, 2024
Canada
1 review
0 helpful votes
Follow Jean Rosier Q.
Unfollow Jean Rosier Q.
Send Message
Share Review
Report Review

Insatisfait
November 15, 2023

Le temps d'attente est long. Et un produit qui est pas bon. La chemise small est trop grande. Je suis vraiment pas satisfait

Date of experience: November 15, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Cher client,

Voici Megha, superviseure du service client, Lightinthebox.

Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.

J'ai créé le ticket n° 102004963 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.

C'est avec plaisir que je vous aiderai!

Sincèrement,
Megha
Service client Lightinthebox

Canada
1 review
0 helpful votes
Follow Joelle Y.
Unfollow Joelle Y.
Send Message
Share Review
Report Review

Disappointed
February 23, 2024

Jacket is very cheap looking, looked nicer in the picture.

Date of experience: February 23, 2024
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102499065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
2 reviews
0 helpful votes
Follow Elizabeth X.
Unfollow Elizabeth X.
Send Message
Share Review
Report Review

Very good service
December 23, 2023
Updated review

They have good products of good quality. I will buy again from them.

Date of experience: December 23, 2023

Very good products
November 7, 2023
Previous review

Products as describe, fit were perfect, and the delivery very fast.

Date of experience: November 7, 2023
Wisconsin
2 reviews
0 helpful votes
Follow Vincent Z.
Unfollow Vincent Z.
Send Message
Share Review
Report Review

Sharp and Snarky
February 9, 2024

Good merchandise and reliable merchant. I love the humor and choices.

Date of experience: February 9, 2024
Canada
1 review
0 helpful votes
Follow Danielle E.
Unfollow Danielle E.
Send Message
Share Review
Report Review

Beautiful top
February 20, 2024
Updated review

Beautiful top not to transparent, beautiful colors.

Date of experience: February 20, 2024

Winter sweater
January 20, 2024
Previous review

The sweater have a great qualty but a little too shirt for me. Very soft and warm.

Date of experience: January 20, 2024
Oregon
1 review
0 helpful votes
Follow Peggy M.
Unfollow Peggy M.
Send Message
Share Review
Report Review

Love the quality of the clothes
December 19, 2023

Everything came in in a timely manner exactly what I ordered no problems

Date of experience: December 19, 2023
Canada
2 reviews
0 helpful votes
Follow Liz C.
Unfollow Liz C.
Send Message
Share Review
Report Review

Excellent all around service!
December 19, 2023
Updated review

Timely. Good product for the price.
Always check the sizing chart, read reviews

Date of experience: December 19, 2023

Very pleased
March 28, 2023
Previous review

Glad I checked the sizing charts. Everything was a perfect fit.

Date of experience: March 28, 2023
Canada
1 review
0 helpful votes
Follow yvonne O.
Unfollow yvonne O.
Send Message
Share Review
Report Review

Happy
December 12, 2023

So far i have ordered 3 items and i am happy with them

Date of experience: December 12, 2023
Canada
1 review
1 helpful vote
Follow jon s.
Unfollow jon s.
Send Message
Share Review
Report Review

DON'T USE THIS SCAMMER
February 26, 2018

I finally received on Feb 28,2018 a pair of binocs I had ordered Jan 25 with 3-5 business days delivery. SEEKER 10X50 Binoculars Wide Angle HD BAK4 Fully Coated 115m/1000M Central Focusing and mountable. After much backing and forthing trying to trace my package they arrived. The binocs were not as advertised. There is no ability to mount them, they are not HD, they are not wide angle and there is no evidence that they have fully coated lenses except stated on the outside. The name is different on the binocs than shown in their site photos. These are ONLY "military marine". As I have a pair of other binocs that have all the features these advertised, I can tell the difference. Furthermore, indicative that these are not likely what I ordered, there is no booklet with it's features, always found with binoculars, only a users sheet which was also generic like the box they came in! It was for any binoculars that would fit, no brand name only "HIGH QUALITY BINOCULARS, In light of all the difficulties, not surprised by the cheating. WHAT A CROOKED OUTFIT. One star is 1 star too many. Do not deal with this outfit.

Date of experience: February 26, 2018
LightInTheBox F. LightInTheBox Rep
over a year old

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

I am really sorry that your package was delayed due to the busy holiday season. We promise to take full responsibility of our problem.

After checking, your package has arrived at your local Post Office. Online update tracking information: [2018-02-10 08:05 CANADA, 【CANADA】 Departed from local distribution center]

The parcel delivery might be delayed due to the busy schedule from post office. We have asked our logistics department to check the package. We will also ask for a Local Inquiry Number from the shipping carrier, which can help you find the package at the post office. Please don't be worried.

I had conducted new Ticket ID =17698441 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Canada
1 review
0 helpful votes
Follow P L.
Unfollow P L.
Send Message
Share Review
Report Review

Light in my wardrobe.
January 2, 2024

All the items I bought were unique. Shopping is so easier. The prices are good, for the quality.

Date of experience: January 2, 2024
Connecticut
1 review
0 helpful votes
Follow Margaret X.
Unfollow Margaret X.
Send Message
Share Review
Report Review

Beautiful Sweater!
February 20, 2024

The sweater was delivered quickly and I had many compliments on it!

Date of experience: February 20, 2024
Canada
1 review
0 helpful votes
Follow Jamal L.
Unfollow Jamal L.
Send Message
Share Review
Report Review

Great fit
February 20, 2024

Soft material and ideal for lounging. I would buy from here again.

Date of experience: February 20, 2024
Canada
1 review
0 helpful votes
Follow Mykhaylo C.
Unfollow Mykhaylo C.
Send Message
Share Review
Report Review

10/10 service is excellent
February 20, 2024

Thank you, excellent service, order arrived on time.Thanks

Date of experience: February 20, 2024
Canada
1 review
0 helpful votes
Follow THEODORE U.
Unfollow THEODORE U.
Send Message
Share Review
Report Review

One star is too much
December 6, 2022

Do not buy from this website. Don't expect to get what you ordered. The images they use on their website are not the same as what they send you.
The following message below I tried to send to the company on the return ticket. But when I tried to submit my ticket it would not send the message. A timer came up on the screen and the message would not go through to the company.

Many issues with these boots. Many things were falsely represented in the photographs of the product, very important details. Details that led me to purchase these boots.
Let's start with the quality. In your images of these boots there are several place where a double stitch is present, the boots I received have no double stitch. I never purchase a boot that does not have a double stitch along the major seams. Then there is the detailing along the instep of the sole and the outside lateral aspect of the sole. In your images of the product it appears as a solid material, pale yellow in colour. On the boots I received this detailing looks like it was sloppily hand-painted on the boot. It looks awful, and does not look anything like the images of the boot. Then the logo badge itself is not the same, not two tone black and not double stitched. Also, the boots I received lack an extra line of stitching by the upper buckle, there is stitching reenforcing that surrounds the rivet on the strap for the buckle. The boots you sent does not have stitches on one side of the rivet. Perhaps a minor issue in some peoples eyes but that line of vertical stitching helps to maintain the longevity and function of the strap. The buckles themselves look like real brass in the photographs and on the ones I received they look much cheaper. Also the material depicted in your images looks like a combination of leather and suede. The part of the boot that is supposed to look like suede looks like cheap nylon canvas. This detail makes a huge difference to the appearance and quality of the boot. Also, on your website the boot has an extra stitch detailing on the boot heel, this detail is missing on the boots I received. I would recommend you desist from false advertising and properly represent the product you are selling.
I have my eye about ten shirts on your website. How you manage these concerns will impact whether I purchase these other items.
I expect you to pay for the return shipping and refund me fully.
Thanks for your attention to this matter.
Below are images that show the boots I received, followed by images from your website. Pay attention to the lack of double stitching, the missing stitching, the secondary material of the boot, the quality of the buckles, the way the logo badge looks different and less detailed. My least favourite aspect of the product you sent was the cheap looking hand-painted strip on the side of the sole...it looks nothing like the images on your website.

+4
Date of experience: December 6, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27548183 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox