business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Colombia
1 review
1 helpful vote
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It was calm, they answer all your cuestions, and it came here in the perfect time

Date of experience: August 26, 2014
Sweden
1 review
1 helpful vote
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I have only good things to say about
September 15, 2014

I have only good things to say about
LightinThebox.
Low Prices.
Good quality.
Deliverys on time.

Date of experience: September 9, 2014
Alabama
1 review
1 helpful vote
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I couldn't be more satisfied with the product or the experience. As usual better than expected.

Date of experience: September 18, 2014
Wisconsin
2 reviews
0 helpful votes
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Great product
July 24, 2023

My experience witht his company was awesome, I got my product and had no issues whatsoever.

Date of experience: July 24, 2023
Mexico
1 review
0 helpful votes
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Excellent article
May 12, 2016

Evrything was fast and secure, only had to wait for delivery because it was free shipping...

Date of experience: May 12, 2016
Germany
1 review
0 helpful votes
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Long delivery, nice product
August 16, 2022

Productquality and Size ok, little long delivered, but still ok. All together 2 to 3 weeks

Date of experience: August 16, 2022
Illinois
2 reviews
1 helpful vote
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Hard to return
May 9, 2023

Items were too small, lighinabox wants me to take pictures and send to them. Bad policy

Date of experience: May 9, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28897645 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Netherlands
1 review
0 helpful votes
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Good products
September 19, 2023

Very good product clothes never tought it will be like this but i have good experience

Date of experience: September 19, 2023
Norway
1 review
0 helpful votes
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I love my clothes from Lighting Thebox
February 20, 2024

The clothes I have ordered fits me well. The sizes are normal, and the prices are good 🌹

Date of experience: February 20, 2024
New York
1 review
0 helpful votes
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Jacket 🧥 not received yet and still waiting
January 9, 2024

Told jacket 🧥 is coming but not told whenever and can't wait much longer

Date of experience: January 9, 2024
Denmark
1 review
0 helpful votes
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Good products to cheap prices
November 28, 2023

I have bought a lot of things from this website and all ways been happy with what I bought

Date of experience: November 28, 2023
Mexico
1 review
0 helpful votes
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I like this kind of shirts i will buying more thank you

Date of experience: February 6, 2024
North Carolina
2 reviews
0 helpful votes
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Good purchases!
February 20, 2024
Updated review

The jacket and matching military-like flat cap fit and look great! Comfortable and stylish!

Date of experience: February 20, 2024

Good purchases!
November 24, 2023
Previous review

The item I purchased are what I expected and perform as expected.

Date of experience: November 24, 2023
Maryland
1 review
0 helpful votes
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Donot recall any purchase on 11/9/23
November 17, 2023

Do not recall receiving any purchase on 11/9/23. I do not have fifty words to say about this order.

Date of experience: November 17, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 102030753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Singapore
1 review
0 helpful votes
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The design is very nice and quality is great. Will continue to buy more from Light in the box

Date of experience: October 15, 2023
Michigan
1 review
1 helpful vote
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So far, clothes and shoes have been too small.
January 18, 2023

I'm waiting for my whole list comes to see if the same is true of my other list items..

Date of experience: January 18, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27983276 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

North Carolina
1 review
0 helpful votes
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LOVE IT!
June 4, 2021

They are just like the picture! The fabric is great and they fit me perfectly!
I want more dresses!

Date of experience: June 4, 2021
Jamaica
1 review
0 helpful votes
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Was very cute went perfect with my dress. The material was also good so it was a comfortable wear

Date of experience: May 4, 2016
Texas
1 review
0 helpful votes
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Late delivery
January 4, 2024

Good except for long wait on items. Other than that items were satisfactory.

Date of experience: January 4, 2024
GB
1 review
0 helpful votes
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RESOLVED
September 4, 2020
Updated review

I WOULD LIKE TO THANK LIGHT IN THE BOX FOR EVENTUALLY SUPPLYING THE CORRECT SIZE T-SHIRTS THAT I ORDERED

Date of experience: September 3, 2020

LIGHTINTHEBOX
August 8, 2020
Previous review

THE CLOTHING I ORDERED CAME THROUGH IN THE WRONG SIZE AND THEY WOULD NOT EXCHANGE EVEN AFTER SENDING THEM THE PROOF THEY REQUESTED

Date of experience: August 8, 2020