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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I am very pleased with my purchase. Very good quality at a value price. I would recommend this vendor without question.
It was a smooth process from ordering to delivery and the price was great.
Very pleased with both items received. A pair of Shoes and a jacket. Cannot wait for the jacket to return from having the sleeves shortened.
A Large selection. Many good offers to favorable prices, particularly if using the app.
Ich habe schon oft bei LightintheBox bestellt. Bis jetzt immer sehr zufrieden, musste noch nie etwas zurücksenden. Würde ich jeder Zeit weiter empfehlen.
The dress arrived and was as shown. However, the dress was too small and the coat was too large. Received a refund after I returned at my expense.
I have ordered from them several times as I like the clothes. Every time I have the same problem and it takes forever to receive the product. For example, my last order was 3 weeks ago and still has not left their facility. Then plan on a couple more weeks after that. Just expect to wait 1-2 months to get anything.
They also keep adjusting their delivery or shipping time frame and it is impossible to contact customer support unless it is outside that time frame. No way to email them and no way to call them on a specific order. I should just cancel the orders but do like the clothes. They need a serious improvement in their shipping and customer support.
I ordered clothing to be married in and I am very disappointed that the shirt I ordered for my wedding was about two sizes too small the slacks fit but were just a bit large now I will need to purchase a new outfit when I arrive in Manila from the United States certainly the wife to be will not be pleased
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702120 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Awesome experience all around. Quality, price, delivery, and customer service. Keeps me coming back for more.
It is my guess that Chinese clothing manufacturers have no idea how to size clothing for the plus-size gals of North America. I write this because 90% of what I ordered did not fit, and no bust line had a dart (and a 48-inch chest needs a dart).
After my first order did not fit I enquired about the return process. As is common with these low-cost websites, the steps involved and the cost make the whole return idea silly to proceed.
They did however refund the cost of the goods- not the shipping insurance.
I placed a couple more orders in an attempt to learn their sizing. There is not a consistent manufacturer so there is no consistent size.
All my issues may not be found by customers in the "normal" size ranges.
Some of their fabrics are flimsy and overall sewing was very basic.
There were some cute styles, so I was disappointed and out of pocket.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702192 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Still waiting, week after payment no confirmation of shipment as of yet.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702236 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I had ordered two dresses, to choose one for a wedding. They arrived very quickly, I opened them and saw that one outfit had a wrap that wasn't quite the right color, which I offered to send back. I received a message telling me to keep the dress, and my money was returned.
The other dress and wrap are perfect, I am very pleased. Thank you for your timely response and I will look forward to shopping again with LightInTheBox!
The products they sell are very good and I have had no issues with anything I've bought though them. I find when Light in the Box has a sale it's a good time to buy some new t-shirts. I've lost a-lot of weight and now I need new clothing to fit me again. You can't beat the price on some of the t-shirts they sell when they have a sale on.
I ordered a sage prom suit for my son senior prom 4/12/24 and didn't receive in in time, despite me paying for it to be here the lasted 4/12. Had to purchase a second outfit instead and now I have to go throught the return process because when it arrives prom will be way over. Thanks for the headache and stress.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Your products are very good...but unfortunatly I cant say the same about your delivery system.So until you have solve the problem,I will proceed to cancel all the ongoing purchases I have pending and wont be making any more.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702351 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Item arrived quickly, nice material, fits perfectly (ordered one size up from my usual size)
J'aime particulièrement le chandail avec la vache merco
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102701571 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox