Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Light in the box is amazing! I recommand it, there customer service is really good!
Fast shipping great selection of products also sale pricing every so often
Nice already satisfied and te quality products also good
Placed order 2 days ago haven't received it yet can't review products I don't have.
Super products and I'm always pleased with the service
Returns can be quite a process. You want 50 characters, after saying optional?
During order process LightInTheBox shows delivery conditions that are NOT really applyed:
Estimate Shipping Time: 15 - 21 business days
Shipping Charges & Insurance: EUR 6.34
Shipping Method: Servizio postale - Tracciatura elettronica disponibile (15 - 21 business days)
But, immediately after the delivery notification email, they send you an other email to inform you that there are problems and your package could arrive in 60 days!
You say that, for that time, you have no more need of the ordered products (because you need them before, and you must buy them in other shop), but they repeat you that the problems cannot be resolved.
So you wait.
Finally the products arrive (to Italy), but you have to pay an extra fee (15 euro) to take them.
You write them again, and they tell you that they can pay back to you the 10% ONLY if you have purchased the Insurance: and they tell you that "YOU HAVE NOT PAYED THE Insurance"
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Subtotal (7 items): EUR 49.41
Shipping Charges & Insurance: EUR 6.34
Grand Total: EUR 55.75
SHIPPING EXTRA FEE 15.00
REAL TOTAL PAYED: 70.75
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Moreover, searching on the web site lightinthebox.com for the page "Payment & Shipping > Estimated Delivery Time" linked on their footer... you can find it totally blank.
Obviously I'll never more will buy anything from them.
Quick delivery, product as described, very happy! Would do business with seller again.
True to size, beautiful color and very good material. I am really happy with this purchase.
Great prices on some items, but shipping charges ruin the savings.
Beautiful jacket, good deal. BUT...be prepared to receive advertising emails forever.
Very good, sending good, very good product very well packed
Bought a pair of pants and it wasnt complicated. I would buy again
Very Happy with my purchases and got to me faster than I expected. Excellent.
Easy to buy like lightinthebox a lot recommended it
I ordered high heels and boots. Both were exactly as described.
Really good i have received the article in time.really beautiful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15740991 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.