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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 76.3%
Positive
748
Neutral
54
Negative
178
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Christmas gifts”

Renee R.
12/11/24

I was able to find exactly what I wanted very easily and the prices were affordable. I love the site. It's easy to navigate. I'm not crazy about having to search for a long time to find what I'm looking for and I don't have to here. I've recommended the site to family many times.

Date of experience: 12/11/24
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Top Critical Review

“The product i got was not what i ordered”

RONALD V.
12/18/24

Disappointed in the product i received it was suppose to be a full furred face werewolf and not a cheap knock off that had face in plastic or rubber the picture that i chose was right on but not the one i got

Date of experience: 12/17/24
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Reviews (13,476)

Rating

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Other

Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user talyo1
Italy
1 review
0 helpful votes
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May 3rd, 2016

Acquisto veramente di tutto a prezzi imbattibili! Un sito favoloso

Date of experience: May 3, 2016

Thumbnail of user johanneg25
Canada
2 reviews
0 helpful votes
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April 25th, 2023
Verified purchase

Ma commande de était très bien et j apprécie beaucoup votre service

Date of experience: April 25, 2023

Thumbnail of user nathaliep63
Canada
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Pareil aux photos démonter, grandeur excellente, belle qualité de vêtements

Date of experience: April 25, 2023

Thumbnail of user lyndab415
Canada
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Cette robe va à merveille, recu la bonne grandeur,

Date of experience: April 25, 2023

Thumbnail of user mauriziom28
Italy
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Tutto ok, oggetto comevda descrizione, tempi di spedizione rapidi

Date of experience: April 25, 2023

Thumbnail of user laural2052
Switzerland
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Pünktlich, alles richtig. Hat grosse Freude gemacht. Wie immer.

Date of experience: November 4, 2022

Thumbnail of user bernardp131
GB
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Article livré dans les temps et conforme à mes attentes.

Date of experience: November 4, 2022

Thumbnail of user franoisej1
France
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Robe noire en lin belle et répond à mon attente!
Livraison rapide!
Merci.

Date of experience: November 4, 2022

Thumbnail of user fernandoc20
Brazil
1 review
0 helpful votes
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May 3rd, 2016

Um dos melhores site que ja comprei mandaram o produto em perfeitas condiçoes recomendo

Date of experience: May 3, 2016

Thumbnail of user hajnalkac
Hungary
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

A villám akciók nagyon jók, olcsón lehet sokmindent megvenni

Date of experience: November 7, 2022

Thumbnail of user klausk38
Germany
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

Schneller Einkauf, gute Ware. Die Versandzeit mit 7 Tagen ist OK. Gern wieder einmal

Service
Value
Shipping
Returns
Quality

Date of experience: January 19, 2023

Thumbnail of user customerp58
Washington
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

Pessima esperienza! Ancora non consegnate pagamento fatto da 20 giorni! Sbrigatevi

Date of experience: May 17, 2022

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

Cher client,

Voici Bloo, superviseur du service client, Lightinthebox.

Pour votre problème, j'ai créé le ticket n° 25939475. Pourriez-vous, s'il vous plaît, vous connecter à votre compte litb et répondre lorsque vous vous sentez libre?

Sincèrement
Service Clients.

Thumbnail of user enricoe9
Italy
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Ottima azienda. Sicuramente farò altri acquisti. La consiglio

Date of experience: January 9, 2023

Thumbnail of user lilieg
Canada
2 reviews
0 helpful votes
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May 3rd, 2016

Superbe chaussures, j'adore leur légerté, un look super!

Date of experience: May 3, 2016

Thumbnail of user ciprianm
Spain
1 review
0 helpful votes
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May 13th, 2016

Todo perfecto llego puctual y ademas me han devuelto los gastos de aduana. Gracias

Date of experience: May 13, 2016

Thumbnail of user gustavom17
Brazil
1 review
0 helpful votes
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May 4th, 2016

Adorei os itens! Sempre irei fazer compras no Site. Nunca tive problemas! <3

Date of experience: May 3, 2016

Thumbnail of user mohcinec
Italy
1 review
0 helpful votes
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May 3rd, 2016

Siete migliori consiglio a tutti di visitare il vostro sito per fare shopping

Date of experience: May 3, 2016

Thumbnail of user jacquoth
France
1 review
0 helpful votes
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May 3rd, 2016

Produit conforme à la description. Achat satisfaisant.

Date of experience: May 3, 2016

Thumbnail of user clerisona
Brazil
1 review
0 helpful votes
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May 3rd, 2016

Muito bom! Recebi dentro do prazo. Boa qualidade, funcionando perfeitamente. Recomendo com certeza!

Service
Value
Shipping
Returns
Quality

Date of experience: May 3, 2016

Thumbnail of user zeoz
Italy
2 reviews
1 helpful vote
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May 3rd, 2016

Sito consigliato, ho fatto tantissimi acquisti e sono tutti andati bene

Date of experience: May 3, 2016

Thumbnail of user andreasb78
Germany
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Wie immer pünktlich geliefert, gute Qualtiät zum guten Preis!

Date of experience: August 16, 2022

Thumbnail of user gianmarcoc
Italy
1 review
0 helpful votes
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May 11th, 2016

Ricevuto in ottimo stato, tutto funzionante. 5 stelle per forza

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2016

Thumbnail of user vivianev10
Spain
1 review
0 helpful votes
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April 27th, 2023
Verified purchase

Tres bon site,bonne qualités des produits,toujours satisfaite.je le garde dans mes adresses.

Date of experience: April 27, 2023

Thumbnail of user fernandas21
Portugal
3 reviews
0 helpful votes
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April 1st, 2022
Verified purchase

Compra muito oportuna, útil e prática, de acordo com as minha expectativas.

Date of experience: April 1, 2022

Thumbnail of user marcoc254
Italy
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

Come da descrizione, arrivata nei tempi ottimo materiale

Date of experience: April 1, 2022

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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