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    LightInTheBox

LightInTheBox

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Overview

LightInTheBox has a rating of 3.9 stars from 13,472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery, and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 76%
Positive
792
Neutral
61
Negative
189
View ratings trends
1479
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How would you rate LightInTheBox?
Top Positive Review

“Satisfied customer - have ordered several times”

Robert - Sandy E.
10/16/24

Received my order in a remote village in Mexico--dirt roads gets you to my house. Everything came as ordered. Loved the polo shirt and the socks are amazing. One size fits all and they stretch perfectly to fit. Will definitely keep ordering ion future.

Date of experience: 10/16/24
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Top Critical Review

“Horrible service”

A R.
12/20/24

I ordered a jacket, M. Too small. I email co and said I ordered large and would return the M if the large fit. Tried to get refund for M. Return must be made 14 days. They took 30 days to get it to me. Customer had said I would be able to return it. What. Ripoff.

Date of experience: 12/20/24
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Reviews (13,472)

Rating

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Other

Reviews that mention popular keywords

customer service (1770) return policy (272) delivery time (179) phone number (106) post office (75) credit card (136) quality products (133) wedding dress (73) shopping experience (118) right size (55)
Thumbnail of user antoniom548
Portugal
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Funcionou tudo muito bem ao nível da compra. Pena um fecho eclair de má qualidade num blusão.

Date of experience: November 14, 2022

Thumbnail of user houdaa11
Oman
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

لقد كانت الأغراض التي اشتريتها من معكم جمياه جداوالجوده جميله جدا جدل

Date of experience: November 14, 2022

Thumbnail of user siegfriede
Germany
2 reviews
0 helpful votes
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June 21st, 2016

Excelente Herrenarmbanduhr (auch für Damen geeignet).
Edles Design, gute Verarbeitung.
5 Sterne

Date of experience: June 21, 2016

Thumbnail of user andreasm72
Germany
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Bestellung einfach Lieferung war auch schnell und gut.
Immer wieder gerne einkaufen.

Date of experience: September 27, 2022

Thumbnail of user mascham
Netherlands
1 review
0 helpful votes
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November 2nd, 2021
Verified purchase

Goedkoop maar zeer goed. Een fietsjas en broek gekocht, keurig ontvangen.

Date of experience: November 2, 2021

Thumbnail of user thomasm3800
Germany
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Ich habe zum zweiten Mal bestellt und bin zufrieden.

Date of experience: September 27, 2022

Thumbnail of user leal176
Israel
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

האיכות של הבגדים בסדר, אבל יש קושי גדול במשלוחים. מחכה מעבר לזמן שהובטח

Date of experience: April 19, 2022

Thumbnail of user lightintheboxf
LightInTheBox F. – LightInTheBox Rep

לקוח יקר,

זהו Bloo, המפקח על שירות הלקוחות, Lightinthebox.

לבעיה שלך יצרתי כרטיס מס' 25686588, האם תוכל בבקשה להתחבר לחשבון ה-litb שלך ולהשיב כשתרגיש חופשי?

בכנות
שירות לקוחות.

Thumbnail of user mabele9
Argentina
1 review
0 helpful votes
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November 2nd, 2021
Verified purchase

Tardó mucho en llegar y desde la app no conseguía informacion

Date of experience: November 2, 2021

Thumbnail of user janak79
Czechia
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Super zboží. Určitě budu znovu nakupovat. Jsem velice spokojená :o) ))

Date of experience: August 23, 2022

Thumbnail of user daniloa5
Italy
1 review
0 helpful votes
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June 21st, 2016

Consegnate in tempo previsto.Ce' da pagare lo sdoganamento, ma vale la pena. Grazie

Service
Value
Shipping
Quality

Date of experience: June 21, 2016

Thumbnail of user waldemirow
Brazil
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Fico maravilhado com tantas opções, é um excelente lugar para se comprar

Date of experience: March 21, 2023

Thumbnail of user veronicar21
Mexico
1 review
0 helpful votes
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June 25th, 2016

Mis productos me llegaron en tiempo y forma sin batallar.

Date of experience: June 24, 2016

Thumbnail of user tamiresm
Brazil
1 review
0 helpful votes
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June 23rd, 2016

Simplesmente amei, 100% humano fiz o teste com fogo, super indico, perfeita *-*

Date of experience: June 22, 2016

Thumbnail of user danield2285
Canada
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

Arrivé rapidement et je ne regrette pas mon achat,

Service
Value
Shipping
Quality

Date of experience: March 15, 2023

Thumbnail of user gustavoh13
Mexico
1 review
0 helpful votes
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June 21st, 2016

Agradezco la atención su página es excelente lastima que no todos los vendedores se comprometan

Date of experience: June 21, 2016

Thumbnail of user andresm31
Ecuador
1 review
0 helpful votes
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July 4th, 2016

Llego bien lo comprado, sin costes adicionales, de forma mas rapida posible en el envio normal.

Date of experience: July 3, 2016

Thumbnail of user glorias35
Colombia
1 review
0 helpful votes
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June 21st, 2016

Unos juegos de joyas para matrimonio y algunos collares

Date of experience: June 21, 2016

Thumbnail of user reynaldor42
Mexico
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Compre un vestido para dama quedamos satisfechos con el precio y la calidad

Date of experience: March 21, 2023

Thumbnail of user agathef3
Canada
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Belle expérience. J'ai reçu le chemisier dans un court délais et je suis satisfaite.

Date of experience: March 20, 2023

Thumbnail of user paulah813
Canada
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

………………………………………………………………………………………………………………………………………..

Date of experience: March 21, 2023

Thumbnail of user fabriziof18
Italy
1 review
0 helpful votes
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March 21st, 2023
Verified purchase

Come al solito begli articoli a buon prezzo...credo di effettuare altri acquisti qui in futuro.

Date of experience: March 21, 2023

Thumbnail of user corinned93
Switzerland
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

Bien reçu dans les temps et conforme à mes attenttes

Date of experience: November 19, 2022

Thumbnail of user louisem539
Canada
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

Jai trouvé la livraison trop longue plus d'un mois d'attend, avant que je reçoie ma commande

Date of experience: February 14, 2023

Thumbnail of user xochitlr8
Mexico
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Recibí exactamente lo que pedí, llegó en perfectas condiciones.

Date of experience: September 27, 2022

Thumbnail of user michaelak24
Czechia
1 review
0 helpful votes
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January 21st, 2021
Verified purchase

Dodávky proběhly rychle a v pořádku. Materiál zatím super.

Date of experience: January 21, 2021

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Business History

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Company Representative

Thumbnail of user lightintheboxf
LightInTheBox F.
Typically responds within 2 days

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